I have written only a handful of reviews in my life When either the service was so extraordinary that it necessitates acknowledgement and when the service is so horrific that others must be made aware Unfortunately, this falls into the latter category
Our initial experience with Atherton Appliance was fantastic The show room is absolutely beautiful The staff who assisted us was equally wonderful They were knowledgable and helpful in comparing products without being pushy
We subsequently purchased over $35,in kitchen and other appliances for an extensive remodel We were and are thrilled with our purchases Unfortunately, there needs to be service after the sale We choose to have Atherton Appliance do the installation because it added a year to the warranty This is where the story becomes an incredible nightmare Trying to get them to schedule and work with us on the instillation was insane We purchased the products in June and planned installation for October
They could not work with our contractor to coordinate They would NOT RETURN CALLS They attempted to delay installation by over weeks despite multiple calls Our contractor ultimately picked up the appliances and did the installation to keep the project on time
We paid Atherton over $2,for instillation in advance to install all of the purchased appliances The contractor performed the instillation in late October We have been trying to get a refund on the $2,in instillation charges paid up front and to date been unsuccessful Calls are not returned Management's attempts to discuss have been rude and unsuccessful Specifically, the manager *** ***
This is NOT THE LEVEL OF SERVICE one expects from a high end luxury applaince retailer
I continue to be shocked by their response and lack of interest in resolution We, our contractor, our remodeling friends, nor anyone with expectations of quality service should consider purchasing their appliances through them There any several other quality retailers in the Bay Area
I have written only a handful of reviews in my life When either the service was so extraordinary that it necessitates acknowledgement and when the service is so horrific that others must be made aware Unfortunately, this falls into the latter category
Our initial experience with Atherton Appliance was fantastic The show room is absolutely beautiful The staff who assisted us was equally wonderful They were knowledgable and helpful in comparing products without being pushy
We subsequently purchased over $35,in kitchen and other appliances for an extensive remodel We were and are thrilled with our purchases Unfortunately, there needs to be service after the sale We choose to have Atherton Appliance do the installation because it added a year to the warranty This is where the story becomes an incredible nightmare Trying to get them to schedule and work with us on the instillation was insane We purchased the products in June and planned installation for October
They could not work with our contractor to coordinate They would NOT RETURN CALLS They attempted to delay installation by over weeks despite multiple calls Our contractor ultimately picked up the appliances and did the installation to keep the project on time
We paid Atherton over $2,for instillation in advance to install all of the purchased appliances The contractor performed the instillation in late October We have been trying to get a refund on the $2,in instillation charges paid up front and to date been unsuccessful Calls are not returned Management's attempts to discuss have been rude and unsuccessful Specifically, the manager *** ***
This is NOT THE LEVEL OF SERVICE one expects from a high end luxury applaince retailer
I continue to be shocked by their response and lack of interest in resolution We, our contractor, our remodeling friends, nor anyone with expectations of quality service should consider purchasing their appliances through them There any several other quality retailers in the Bay Area