[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am writing in response to a complaint I received from your office with an ID of [redacted] I have attempted to contact this customer for three consecutive days since June 1st without success.My records indicate he has placed another order for this part which arrived 6/2/16.I have advised my staff that if there is any issue with this order to get me involved so we can reach a resolution
Complaint: [redacted] I am rejecting this response because:The facts as stated are untrue.1) I was told that the owner accepted my offer before I went out of town. That is when I submitted the application and first tried to sign the lease, which I was assured I could do upon my return.2) I was never contacted regarding someone else being interested or having leased the property. Once I saw that it was leased, and contacted the property manager, I was told about it at which point he claimed to have already informed me about the potential lessee. However, that was untrue. Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Dear [redacted] ,Thank you for bringing this matter to the attention of our business owners We are terribly sorry for the way that these issues where handled Clearly some minor problems with the rental turned into a larger problem when you were unable to reach our office for assistance We have checked our phone system and corrected call routing as well as worked with our team to address proper customer service procedures, and that such issues that are unable to be resolved be brought to the attention of our upper management and owners immediately Thank you for your willingness and time to resolve this issue with Kokopelli after your departure We are happy that we were able to come to a fair resolution We hope to serve you again in the future.SincerelyRyan G [redacted] Owner
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am writing in response to a complaint I received from your office with an ID of [redacted] I have attempted to contact this customer for three consecutive days since June 1st without success.My records indicate he has placed another order for this part which arrived 6/2/16.I have advised my staff that if there is any issue with this order to get me involved so we can reach a resolution
Complaint: [redacted] I am rejecting this response because:The facts as stated are untrue.1) I was told that the owner accepted my offer before I went out of town. That is when I submitted the application and first tried to sign the lease, which I was assured I could do upon my return.2) I was never contacted regarding someone else being interested or having leased the property. Once I saw that it was leased, and contacted the property manager, I was told about it at which point he claimed to have already informed me about the potential lessee. However, that was untrue. Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Dear [redacted] ,Thank you for bringing this matter to the attention of our business owners We are terribly sorry for the way that these issues where handled Clearly some minor problems with the rental turned into a larger problem when you were unable to reach our office for assistance We have checked our phone system and corrected call routing as well as worked with our team to address proper customer service procedures, and that such issues that are unable to be resolved be brought to the attention of our upper management and owners immediately Thank you for your willingness and time to resolve this issue with Kokopelli after your departure We are happy that we were able to come to a fair resolution We hope to serve you again in the future.SincerelyRyan G [redacted] Owner