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Ochoa, Joe Roofing

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Ochoa, Joe Roofing Reviews (10)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Sent: Wednesday, October 25, 6:PM To: drteam Subject: Re: Revdex.com complaint id [redacted] I have been in contact with somebody in regards to this matterWe are gathering all details

Revdex.com: This letter is to inform you that Joe Ochoa Roofing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/30/6:48:PM and assigned ID [redacted] Regards,

Due to the recent storms (May/June) we have had our work cut out for ourselves, trying to make each and every customer happyWe have kept *** *** in the loop with where we stand on doing the work every step of the wayWe completed the first *** *** and all went wellAs we were about to
begin the second *** the technician scheduled to do the *** was injured (broken ankle), we then scheduled another technician/crew to do the workThe way the second technician was working on the second *** did not meet *** *** expections so we pulled that crew off the jobSince then, we have scheduled for a third crew to go out and do the ***Currently the job is scheduled to be completed this weekWe have not collected any kind of money until the job is completed and it meets *** *** expectations

Joe Ochoa Roofing, Inc. would like to extend our apologies for the inconvenience. Victor [redacted] (Operations Manager) has been in contact with Mr. [redacted] and we have come to an agreement and we will be coming out to fix the damage per Joe Ochoa Roofing standards.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
This letter is to inform you that Joe Ochoa Roofing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/30/2015 6:48:47 PM and assigned ID [redacted]
Regards,

Sent: Wednesday, October 25, 2017 6:54 PM To: drteam Subject: Re: Revdex.com complaint id [redacted]   I have been in contact with somebody in regards to this matter. We are gathering all details.

Hello,
We have made contact with Mr. [redacted] since we received the Revdex.com complaint. We explained to him there was a communication error through our answering service.
We are not taking any more NEW repairs but we still do Warranty repair issues and we will be sending out a tech crew to repair his...

leak if warranted. We have also spoken with a supervisor at our answering service to make sure their staff is wording everything correctly.
We apologize for any inconvenience.

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