OCO Movers LLC

To whom it may...

concern:  In regards to  Complaint ID:[redacted]  against our business, our cancellation policy is stated in every contract as follows CANCELLATION POLICY- ONCE RESERVATIONS HAVE BEEN MADE WITH OCO MOVERS, DEPOSITS ARE REFUNDABLE IF IN WRITING AND MORE THAN SEVEN BUSINESS DAYS PRIOR TO FIRST SCHEDULED PICKUP DATE, THERE IS A NON-REFUNDABLE $20 PROCESSING FEE. DEPOSITS ARE NOT REFUNDABLE IF CANCELLATION OR PICK UP DATE RESCHEDULE IS MADE LESS THAN SEVEN BUSINESS DAYS PRIOR TO THE FIRST SCHEDULED PICK UP DATE. TO FINALIZE THE REQUEST YOU NEED TO CONTACT OUR CANCELLATION MANAGER. [redacted] was contacted 24 hours prior to his scheduled pickup date by myself Peter L[redacted] to confirm his pickup date where I was than told that he wasn't using our services anymore that he had went ahead and booked with another company. I explained to him our cancellation policy which is clearly stated in every contract and email that we send to a customer once we put them on schedule. Therefore I understand his frustration about not being able to receive a refund but he would have had to written us 7 days prior to the scheduled pickup date to let us know that he was not going to use our services in order to be eligible for a refund which he did not. With that said we feel this complaint be closed and removed from our history as for we were not at fault for not being able to issue this customer a refund for his deposit. Thank you for your time and consideration. If you have any further questions please feel free to contact me at the number below. Regards, Peter L[redacted] OCO Movers LLC. Sales Manager ###-###-#### Ext. [redacted]

we are still searching for his box, contacted customers delivered before and after him ......no luck unfortunatly----we are processing his claims with insurance that was included in the move as regulated by NY DOT and he will probably reimbursement in the next 10-14 business days Adam