O'Connor Chevrolet

We let the customer take the vehicle so she was not without transportation during finance process. She forged her employment documents so when the lender called to verify employment they were told the amounts were incorrect and that the individual who signed the...

documents were not an employee of theirs. The lender in turn denied the financing for the vehicle. When we asked if she could return the vehicle to us she did not respond. We left multiple messages and explained that if she did not return the vehicle we would need to report it stolen. The customer then returned the vehicle with $2100 in damage to the exterior. At this point we are considering taking legal action against her for our losses.  Steve D[redacted]General Sales ManagerO'Connor Chevrolet585-359-1300[redacted]

08/02/2017To Whom It May Concern:In Regards to [redacted] Complaint id # [redacted]. [redacted] and her father [redacted] visited O'Connor Chevrolet on 7/15/2017, looking for a vehicle for [redacted]. Zach approached them and showed them a 2014 Chevrolet Cruze which they liked and purchased.Zach came...

into my office and stated that they were pre-approved with [redacted] FCU. I told Zach that we are a direct lender with [redacted] and all they needed to do is fill out a credit application and we can submit directly to [redacted]. A few minutes later, Zach returned with a signed credit application. I proceeded to process the loan.We have permission from the buyers with a signed credit application that clearly states we have permission to run credit and submit for approval. At no time did the customer state that they did not want their credit ran. Normal procedure for obtaining financing is to run a credit report followed by submission to the lender.Thank YouMichael J[redacted]

I have text Zack very next day to let him know the reason I got LT Trim so like that I have remote start side roof bar lift gate park asst but he reply back told me it may have error on GM website there nothing they can I told him the reason I pay 4500 dollar more so I can get LT option I never test drive 2018 equienox at all if I was to test I would of know right way the reason I didn when back Same day because they where close that's why I reach out next day .I am attaching text msgs with this respond only thing I want remote start and side roof bar thanks