O'Connor Pest Control

When we moved into our house in Moorpark back in 2014, O'Conner Pest Control had been taking care of the house located on Weeping Willow Drive. The former owner recommended them and it was going along smoothly until the personnel turnovers. At least 3, maybe 5 in 2 years. Quality went down, my dog found a rat poison cartridge which he brought in doors and left in his bed, spiders were running rampant, so I had become increasingly unhappy and complained by telephone. Late December, January we see a rat in the garage eaves and hear running noises on the bedroom ceiling. We looked up and called Terminix to come out to inspect. Another O'Conner person wants to come out-no way did I want them out and told them that Terminix was coming out. I called and talked to the Service Manager about the issue and why I was refusing service. Terminix came out, I paid for exclusion service, the new insulation which insects and rodents hate and contracted with Terminix for quarterly services. I get a bill for the January 27th service that I had refused, called spoke to someone, sent bill with explanation explaining why I was not paying the bill. Have received multiple bills and sent multiple explanations why I am not paying the bill. I called today and was told that they would turn it over to collections. If I could give O'Conner a more negative review, I would. Being threatened after your turnover in technicians resulted in me having to pay almost $6,000 truly has me being angry.

I feel very badly that a situation such as this has occured and have met with Mr. & Mrs. [redacted]. Our company is very careful about the sub-contractors that we hire to represent us in fumigating properties and will not tolerate unprofessionalism and dishonesty. After meeting with the...

[redacted]'s I have extended an offer to them in helping with the loss of their personal items.

I am happy with the service, I receive a call the day before the service which I appreciate.
Thank you O'Connor pest control for the good service.
I extremely likely recommend this business to anyone,on the scale of 0 to 10 I choose 10.

This has been resolves Manisha agarhal been trying to reach you.
#11630599
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K[redacted]

To whom it may concern,
I have spoken to Ms. R[redacted] back on the 13th of January when she made her original complaint of the service. Since she was not satisfied with the service we have adjusted off her account and cancelled the account per her request. Ms. R[redacted] requested...

a letter to be mailed out to her stating she had a zero balance and her account has been closed.  Then we received that we had a formal complaint filed with the Revdex.com by Ms. R[redacted] and we called on several occasions I finally made contact on 03/09/2016 and she requested a letter to be emailed(letter attached). She did state once she receive this she will contact to get this complaint resolved. I hope this helps clear up this complaint and if you need anything else please let me know.  
 
Y[redacted]
O'Connor Pest Control
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10091189, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: We hired Hydrex Pest Control to fumigate our new home for termites. They subcontract to Tri-Fume. We are in the process of moving into the house. We had many boxes stored in the house. When we entered the home after the fumigation, we found many boxes opened, belongings stolen, property damaged, trash left behind, etc. We were at the house as the tent was going on and nothing of the sort had been done. We entered the house again within an hour of the tent coming off. After reporting the burglary to the police, the officer told us that this has happened many times before and that it will happen again. He told us that it was almost certainly an "inside job", meaning that someone working for Hydrex or Tri-Fume had stolen our stuff themselves or had informed friends that the house would be vacant and easily ransacked. When I called Hydrex, all the receptionist could tell me was to call the police and that she would pass our complaint along to her superiors. Within an hour of the police officer leaving, two men from Tri-Fume showed up at our house. They were immediately rude and defensive. Their story of what happened made no sense. The supervisor admitted to knowing that this had happened sometime the previous night, but failed to call us that morning. The supervisor was incredibly mean to my wife and simply walked away without offering to repay anything, simply saying that all of his workers would pass a polygraph test. Hydrex is either directly responsible for this, or responsible by default if it was Tri-Fume workers. The home is up in the hills away from town, away from traffic. The only way burglars would have known to do something like this is if they were informed and/or aided by those men working on the job.Desired Settlement: Refund and replacement. The cost for the service was a little over $1,400. The cost to replace all that was stolen is currently unknown in full, but is at minimum, $2,000. The minimum settlement desired is $3,400. It will likely be more than that after all of the stolen items are added up.

Business

Response:

I feel very badly that a situation such as this has occured and have met with Mr. & Mrs. [redacted]. Our company is very careful about the sub-contractors that we hire to represent us in fumigating properties and will not tolerate unprofessionalism and dishonesty. After meeting with the [redacted]'s I have extended an offer to them in helping with the loss of their personal items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10091189, and find that this resolution is satisfactory to me.

Regards,

Review: We were sold a monthly service agreement by Hydrex at our residence. The gentleman (Jared) that came to our door made it seem like it would be no problem with our dog and the pesticides. The next day when the technician arrived he informed me that the dog when need to be out until the product fully dries or 3-5 hours. The way that the salesperson (Jared) told us is that they would spray the outside first and leave the dog in and than spray the inside and we could let our dog out. Furthermore I also checked with the city of Camarillo and found out that they didn't even have a solicitation permit that is required to go to door to door. We have neighbors that can verify that (Jared) too was trying to sell their service illegally. Now they (Hydrex) are trying to make us pay $175 for a early termination fee when this service should have never been sold to us in the first place due to not having a permit. Supposedly they did however reverse the $175 fee.Desired Settlement: A formal letter with the company letter head apologizing for the way that this matter was handled and stating that this charge was canceled.

Review: On May 27, 2013, I sent a written cancellation to Hydrex Pest Control to cancel my quarterly pest control service effective July 26, 2013. This fulfilled my 12 month contractual obligation to Hydrex Pest Control. On contacted Hydrex Pest Control and they confirmed receipt of my letter on May 28, 2013. In October 2013, Hydrex left a bill on my front door stating they completed another treatment. I contact Hydrex and asked why they completed another treatment when I cancelled their serviced in July 2013. The lady at Hydrex stated again they received my cancellation notice on May 28, 2013 and did not know why the technician completed another service. Today I receive my Visa Bill and they have charged my credit card $90 for a treatment that was not authorized by me. I have complied with all the conditions of my pest control contract including giving them the proper notice in writing of my request to cancel their service.Desired Settlement: I am requesting a $90 refund for the unauthorized pest control treatment to my home.

Business

Response:

I would like to apologize for the extreme oversight on our part of not cancelling the serivce when we were orignally notified. We will make sure immediately that we have a reverse issued on the credit card charge of $90.00 and have the pest control service cancelled. Again, I want to aplologize for this not being taken care of back when you called and sent in the letter of cancellation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9800940, and find that this resolution is satisfactory to me.

Regards,

Review: On April 10, 2013 a representative came to my door soliciting business. He assured me that the technician would contact me 24-48 hours in advance prior to servicing my yards so that I could safely secure my animals away from the chemicals. For four months the technician called me the day before without fail and my animals were safely kept indoors. He came in the morning so that the animals would not have to be in all day. For reasons unknown to me, on 8/14/13 he came without notice at approx. 3:15 and sprayed my front yard. My animals were not secured or safe. The gate to the backyard was locked so fortunately my dogs were not poisoned but my cat was not so lucky. She liked to lay in the planter in the front yard. When I got home from work, my cat was gone. We found her the following day on the side of the house (in front) and she was dead. I called Hydrex and spoke to Corinne who said that she would have the manager call me. That never happened. To make matters even worse, Hydrex breached their own contract by billing my credit card for full service, yet they had not performed a full service. The technician called and left a voicemail apologizing and said that he mixed up his customers. Well, this does not bring my pet back or make my family happy. I have lost trust in this company and the fact that the manager could not even return my call was just terrible customer service.Desired Settlement: I do not want to pay for unscheduled, incomplete service nor do I want to pay for them killing my family pet and I do not want their services at my home. I would rather have my remaining pets safe and put up with the inconvenience of a few spiders and snails.

Business

Response:

Our technician did accidently treat the frontyard of Margie Manwell's home without calling first. He did leave a note on her door that he had only treated the frontyard and would like to return to complete the service. Our technician Bill did not observe a cat being present at the time of the service and used a product that would not harm a pet, since it is a product that is diluted with over 99% water. When our office received the call from Mrs. Manwell to complain about the service Bill was informed and responded that day by leaving her a message to apologize and let her know as what he had done. I was never aware that Mrs. Manwell wanted to speak with me and would have called her immediately.

Business

Response:

I would be more than happy to refund the amount of the last partial service and do an additional monthly service at no charge in good faith to show you that we can follow the specific instructions that you have given us. I apologize for our miscommunication on the scheduling of the serivce and feel badly about the loss of your cat, but have not received any type of evidence or toxicology report stating the death was from our treatment and feel very strongly that our service would not have not been a factor in the death.

Consumer

Response:

Review: 9678061

I am rejecting this response because: I do not believe they have acted in good faith. They charged my credit card for services not done. I don't believe that they spray with 99 percent water. I could do that. I do not want them anywhere near my surviving pets.

Regards,

Review: I cancelled my every-other-month service in June, when for the 3rd time in a row, the technician just showed up without any notice. My back gate is locked due to having a dog, and therefore my service was not completed that day. I was sent a bill without having received service. I contacted the company immediately and was told they would take care of the erroneous bill and cancel my service. I continued to receive bills and every time I called I was told it was going to be taken care of. The manager of the location even called me in July while I was on vacation to ask if there was any way he could get me to agree to continue service. After awful customer service and continued lack of communication I told him that would not be possible. In September, I received yet another bill and upon calling this time they informed me they were now only willing to cut the bill in half and that I would be responsible for $37.00. I am being held responsible for a service I never received 5 months ago and was clearly told multiple times that they would take care of.The lack of customer service and the back in forth about this bill has finally lead to me report this to the Revdex.com for further follow up.Desired Settlement: I want this "outstanding" bill of $37.00 taken care of and removed from my account which was closed 5 months ago.

Business

Response:

There has been numerous conversations between [redacted] and our office staff including myself regarding this service. The last conversation was on 9/17 with my Customer Service Representative [redacted]. At that time the offer was made to adjust off half of the bill, since only the frontyard was serviced. Ms. [redacted] agreed to pay half and stated that she was not happy about paying it, but said she would be mailing in a payment. It was a surprise that we have received a Revdex.com complaint for something she had promised to pay.

Consumer

Response:

Review: 9746928

I am rejecting this response because I absolutely never agreed to pay for half of a bill for a service that there is no proof ever occurred. I was not home on the day that Hydrex claims the technician came to my house. I have spoken with the company for months trying to get resolution to this matter and I continue to get the run around. I called right away after they billed me back in June and said I never received a service and wanted to schedule the technician to come out. They said he would be calling me within the week, I never received a phone call. When I called back, and spoke with Corrine she informed me "that her job was to pass the message on and there was nothing else she could do", all while getting extremely rude and defensive with me. A week after, still no phone call so I called again and they asked if they could switch me to another technician that was "really great at customer service" and would "promptly" call me. Again, no phone call and no service. I had several spider issues that were left unresolved and Hydrex made absolutely zero attempt to service my house all while still charging me every other month. My last phone call I was told all they would be willing to do was cut the bill in half. At no time did I agree to pay the half, instead I simply said "I do not agree with that charge." I have all of my phone calls with Hydrex recorded and can replay the exact word exchanges that occurred over the last 5 month period.

Regards,

Business

Response:

I will be adjusting off the entire balance since there was some obvious communication problems with Ms. [redacted] and our office. I do know that some of what has been mentioned in your response is true, but I do not believe that it is entirely true. I am very sorry that this was not resolved in a better manner.

Review: Recently I installed security cameras at home. The day Hydrex was scheduled to service my home, I found their technician only sprayed 3 minutes. Only the base of the sides and entrance of my home were sprayed. They continue to send me a bill for 76 dollars with additional late fees. I was a Hydrex customer for 12 years and find their service poor in quality. I wrote an official letter to terminate my service in October.Desired Settlement: No final payment.

Business

Response:

Our company appreciates the many years that Mr. Cuellar has been a customer of Hydrex Pest Control and we feel very badly about this incident. We will immediately be issuing a credit adjustment for the amount that was billed and any late charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9835451, and find that this resolution is satisfactory to me.

Regards,