OCSS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11541736, and have determined that this proposed action would not resolve my complaint #My intent was to purchase a new item however what I received was a second hand, damaged item with stains#I never agreed to any dry cleaning of the item, and requested a new item but was told that the item was no longer offered and would not be offered again in storeHowever the item was available for purchase onlineThe store front and the online shipping address are the same#When I called and spoke to the sales associate and informed him that stains still remained on the inside of the garment and the item now had a strong unbearable perfume smell, his response was "do you plan to wear the item inside out" and he also stated "we cannot do anything about the smell".#I did fail to review this business' current C- rating on the Revdex.com prior to making this purchaseI have now lost $I will never purchase another item from Karma Couture, a business that is clearly dishonest and only interested in defaming the character of their customers#In addition to the Revdex.com rating, the owner's decision to bar me from making purchases with their business vscorrecting a known problem is yet another confirmation that this is NOT A REPUTABLE BUSINESSThis is yet another verification of their C- rating and their choice of how to deal with a customers' compliant Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Hi I am the owner of Karma Couture Boutique. I do apologize if you felt the rep was rude via email I have checked her response for clarification and I do see in the opening line she does apologize that the item is sold out and then goes on to state company policy. Prior to ordering on the [redacted] it... does state that in the unlikely hood a item is sold out and a customer orders only one item we do issue a full refund. Due to the fact we a are a honest company we do not hold out to any funds when we realize a item is sold out. It also states on the [redacted] that when you read the rules and regulations and thus order you are agreeing to the [redacted] terms and conditions. If you did not read prior to purchase this notation I do apologize but the company is very transparent in it's rules and regulations and a lot of customers do read prior to ordering so they have no issues. In addition we run a sale which we did 50% off all summer items to allow customers as you yourself did to purchase items very low at an affordable price and enjoy the item before the summer is over. Sometimes with these large sales two people put a item in cart and hit pay at exactly the same time causing the item to be oversold by one this is a clerical [redacted] a lot of virtual stores have and is out of our control . In the end, we do want every customer happy and excited to get the item they ordered so I am sorry the item you wanted was sold out you were refunded and this angered you. Also in terms of the refund when we issue it funds are taken from us immediately we do not have any control over the time span your bank or card puts it back for available funds. In the end , we do want you 100% happy so feel free to call the store at [redacted] ask for myself the owner and we will try to find a item to ship so you are pleased. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11541736, and have determined that this proposed action would not resolve my complaint
#My intent was to purchase a new item however what I received was a second hand, damaged item with stains. #I never agreed to any dry cleaning of the item, and requested a new item but was told that the item was no longer offered and would not be offered again in storeHowever the item was available for purchase onlineThe store front and the online shipping address are the same. #When I called and spoke to the sales associate and informed him that stains still remained on the inside of the garment and the item now had a strong unbearable perfume smell, his response was "do you plan to wear the item inside out" and he also stated "we cannot do anything about the smell".#I did fail to review this business' current C- rating on the Revdex.com prior to making this purchaseI have now lost $I will never purchase another item from Karma Couture, a business that is clearly dishonest and only interested in defaming the character of their customers. #In addition to the Revdex.com rating, the owner's decision to bar me from making purchases with their business vscorrecting a known problem is yet another confirmation that this is NOT A REPUTABLE BUSINESSThis is yet another verification of their C- rating and their choice of how to deal with a customers' compliant
Regards,
*** ***

Customer stated they did not receiver merchandise and could not find their
tracking as a result the company sent tracking for a second time and instructed
customer the items were showing delivered to check with their local postal
carrier
Customer did not want to check with postal
carrier and informed a rep "Why
can't ya'l call to see where my package is at" a rep then instructed the
customer it was her responsibility to follow up with the postal carrier but if
she needed assistance they could do a three way call
Customer declined and went and made a fictitious complaint with paypal that
we did not ship their items and paypal took the money from us and asked us to
provide info on tracking # and address we sent the parcel to in order for us to fight the
claim
When the company sent the tracking # and address and paypal confirmed receipt of goods then then closed the
claim in our favor and returned the money they then instructed the customer they
indeed had the merchandise because it was showing delivered and let the customer
know they lost the claim and they were refunding back the companyAs an added incintive to avoid any type of charge backs paypal instructed us they made the customer sign off acknowleding arrival of their merhcnadise and with their signing off the claim was closed you will see this in the proof attached
In the end, the customer became outraged because her plan to cheat the company and
cheat paypal did not work
The customer then became belligerent calling and emailing staff to the
point they had to cease communication because the customer was verbally
aggressive and making terroristic threats
If the customer indeed feels like they don't have the merchandise we
instructed the customer we send all packages with insurance at no cost to the
customer it's now the customers responsibility to file a claim to retrieve
monies lost with USPSI feel the customer does not want to do this because
USPS will then expose them like paypal and this company did for fraudulent
behavior I am submitting as proof a email from paypal closing the claim in
our favor stating the items are delivered and the customer indeed has their
belongings and they signed off on this
Thanks!

Customer ordered items from the website prior to ordering rules and regulation of the site are noted and by a customer agreeing to make a purchase they agree to our terms and condition which I will copy and paste below... 1. What is your return/exchange/cancellation and store credit policy? We...

guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange or store credit (if the item is sold out). You must contact us for this exchange or store credit no more than 2 days after the item shows delivered from your USPS, FedEx, UPS or DHL tracking number. In addition, the item must be mailed back no more than 3 days after the initial ok to send back the item that way the situation can be rectified in a timely manner. Also, the item must be unwashed, unworn, unused or the exchange or store credit becomes void. For all manufacturer defect exchanges or store credit please contact [email protected]. All other merchandise is “Final-Sale” No Refunds, No Exchanges. There are absolutely no “cancellations” once you’re pre-order or (in-stock item) order is placed meaning paid for and confirmation is sent of your order saying it’s processing. This rule applies to all apparel, shoes, handbags, pre-order items and accessories including but not limited to necklace, earrings and hats. In addition, in the event an item is sold out you will get a “Store Credit” if you have multiple items on the order if the order only consist of one item you will be issued a direct refund. If you have any questions on this policy please contact [email protected] before ordering, this written detail listed in this paragraph is placed so you can read upon our terms before ordering. Once you order your order is acknowledgment and acceptance that you understand and will abide by our guidelines and agree to the terms and policy listed above. We have listed by every item a size chart to aide you in ordering so you will not encounter any problems. Please reference the description section of any item for more information on its size run and general wear.   As a result, in this case the items ordered that were in stock were sent and a store credit was issued for the out of stock item in addition, to the store credit because we do take into account shipping the out of stock item with store credit does come with free shipping we do want you , yourself the customer happy so if you have any further questions feel free to email us at [email protected] or the owner extends her # you can call her direct at [redacted] thanks!

Hi I am the owner of Karma Couture Boutique. I do apologize if you felt the rep was rude via email I have checked her response for clarification and I do see in the opening line she does apologize that the item is sold out and then goes on to state company policy. Prior to ordering on the [redacted] it...

does state that in the unlikely hood a item is sold out and a customer orders only one item we do issue a full refund. Due to the fact we a are a honest company we do not hold out to any funds when we realize a item is sold out. It also states on the [redacted] that when you read the rules and regulations and thus order you are agreeing to the [redacted] terms and conditions. If you did not read prior to purchase this notation I do apologize but the company is very transparent in it's rules and regulations and a lot of customers do read prior to ordering so they have no issues. In addition we run a sale which we did 50% off all summer items to allow customers as you yourself did to purchase items very low at an affordable price and enjoy the item before the summer is over. Sometimes with these large sales two people put a item in cart and hit pay at exactly the same time causing the item to be oversold by one this is a clerical [redacted] a lot of virtual stores have and is out of our control . In the end, we do want every customer happy and excited to get the item they ordered so I am sorry the item you wanted was sold out you were refunded and this angered you. Also in terms of the refund when we issue it funds are taken from us immediately we do not have any control over the time span your bank or card puts it back for available funds. In the end , we do want you 100% happy so feel free to call the store at [redacted] ask for myself the owner and we will try to find a item to ship so you are pleased. Thanks!

The information presented is incorrect. I want to take a moment and respond to the complaint with facts only in order to present an alternative response to the events presented. [redacted] called in and wanted to buy a item during our 40% sale and pick it up in store making the shipping free. The...

item was initially $74 and with the discount dropped to $39 and did not have a shipping fee because it was converted to a local pick up order. After she ordered she called back stating she wanted a third party a gentleman named [redacted] to pick the item up. We told her with local pick up the person who placed the order had to pick it up for security reasons we don't like or want a third party to pick something up who may or may not be authorized because in the end it's not safe. [redacted] advised us that the person who will pick up is a trusted individual and could we please make this exception because she herself lives farther and the person she will send lives down the street and this would make the purchase more convenient to her schedule. To accommodate this we agreed that [redacted] could have her trusted friend pick up. About two days later the gentleman named [redacted] came to pick the item up as per policy we asked did he need to look at the item for review he stated everything looks good and took the item. About 5 days later we get a call from [redacted] stating he needed to bring the item back because when he took it to [redacted] she noticed a stain. This was very strange to us because the item was brand new in great condition and we inspected it 100% prior to giving it to him. However, to satisfy the customer we agreed to take it back so he would be 100% happy regardless if we believed him or not. When he brought the item back in we did not have the size he needed for the swap and advised him a new shipment would not be in until next week and could he please wait until then and we could do the swap. He then gave a look of disdain at this suggestion so, we immediately explained as an alternative suggestion we could get it dry cleaned express and pay for the service out of our pocket so that he could have it asap because, if waiting till next week was too long we wanted to help him out and accommodate him 100% especially, since he communicated to us it was a time sensitive matter. He then stated that option would be better because, Ms. [redacted] needed the item for the weekend so having it back dry cleaned before the weekend came would work. We then asked him what day did he want to pick it up and he said he would be back Friday to collect the item. We proceeded to get the item dry cleaned and had it ready for Friday. Weirdly, [redacted] did not come back Friday but rather returned 4 days later, the following week on a Thursday … When he came back in to pick up the parcel we asked again as we usually do did he want to look at the item “I personally stressed it because something seemed off with him” at that point he said no it does look great the item was in plastic and said all was well and left. In addition, with the item being dry cleaned we prior personally inspected it inside and outside because we DID NOT WANT ANY FURTHER PROBLEMS. So it was very strange when a day later we get a call from [redacted] again stating he took it again to [redacted] and she now noticed another stain on the item but this time on the inside and he wanted to again bring it in for a swap. We tried 100% to accommodate this customer but when someone is having the same problem magically 2x when both times we ask them to inspect and both times we personally inspect to make sure 100 MILLION PERCENT it’s nothing wrong we begin to feel this is a scam of sorts. I have personally spoken to [redacted] and [redacted] and they have a huge gap and misunderstanding in communication among themselves and when they tell their stories to me they both seem baffled and don’t make sense in what they tell me. Many times they don’t even know I had spoken to the other and I catch inconsistency in their stories. I personally feel [redacted] needs to handle her own situations instead of sending someone to do them for her just like she took time to write this complaint she could have taken time to come pick her item up or make a call or email regarding her problem. [redacted] has my personal # so it’s very strange as many times that ive reached out he doesn’t communicate that to [redacted] it too me hearing inconsistencies in his store to reach out to [redacted] for clarification. But, after speaking to her I see why this situation has been all over the place she herself would rather pass the buck for [redacted] to handle instead of herself. In the end, I have been the one to countlessly follow up with both parties only to get he said she said reports. Nevertheless, after speaking with [redacted] and [redacted] and hearing their conflicting stories as if they themselves don’t communicate effectively with each other properly I feel they are participating in a scam of softs and I want no part of it. [redacted] has the dry cleaned item and it is in GREAT condition at this point we will not be making any accommodations for a 3rd switch of sorts for another item. In addition, we regret to inform we will no longer accept any type of business from [redacted] or [redacted] they are no longer welcome to shop with us online or come into the store.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.