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Octapharma Plasma Donation Center

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Octapharma Plasma Donation Center Reviews (10)

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User Reviewer12051905 time 21.01.2019

The ad referenced in the complaint states that "you could earn up to $400” a month and to check with the local center, as programs and fees may vary
"">A number of factors contribute to how much donors receive for a donation including donor’s body weight, involvement in specialty donation programs, and the individual’s blood type. Therefore, if a donor maximizes their donation over a month and participates in eligible programs, they have the potential to make up to $each month. We apologize for any confusion this may have caused the donorOctapharma Plasma provides donor information on its website and at all of our donation centersWe will continue to seek ways to further clarify information for our valued donors


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User Reviewer11643055 time 17.01.2019

The donor’s personal physician completed a Donor Medical Suitability form stating that the donor has a vomiting disorder related to phlebotomyThe Donor Medical Suitability form was reviewed by Octapharma Plasma's center physician who, based on an evaluation of the information from the donor's
personal physician and consideration of the donor's safety, made the decision to defer the donor. The Regional Director explained the deferral, donor suitability and potential risks to the donor in detail


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User Deborah M Joyner time 25.09.2018

Octapharma Plasma VB you REALLY need to provide soap in your ladies restroom.I donate 2 x s a wk and frequently there is none. I m told it is being stolen. Im sorry but NOW NOBODY has clean hands.Not every one walks to other area to wash again! Really poor!


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User Thomas Fennel time 11.01.2019

It is not the company, it is the nasty people stealing the soap: ie homeless people or those who feel stealing soap is perfectly ok to do. My advice: bring your own soap or hand sanitizer, plus they have hand sanitizer there. In other words, all your negative emotions are wrongly placed: it should be on the "stain" person (s) who steal the soap.


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User M. M. time 20.04.2018

The Lancaster location in fort worth texas is absolutely horrible!!! Extremely unprofessional in every manner, filthy broken restrooms, employees refuse to do their job, grossly understaffed, management is an utter joke, no responsibility or liability taken for their numerous consecutive mistakes, unknowledgeable stickers, RIDICULOUS wait times!!!!!!! If I had any other option I would NEVER return here nor will I EVER recommend this place to anyone!!!


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User Reviewer7903280

Octapharma Plasma Dallas center director has tried to contact this potential donor to thoroughly explain the reason behind her deferral with no success. The address that this donor gave us is for Dallas Life Foundation, a homeless shelter. Octapharma Plasma must comply with a number of...

regulatory requirements, and one of them being that we need a permanent mailing address on file. This is essential in case we have to make future contact with a donor in regards to their donation. Motels, hotels, and shelters are not on the IQPP approved list of acceptable addresses, and that is why we cannot accept donors with these addresses.


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User Reviewer7654654

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I will quote the ad which has also been printed in the Apr 10 to Apr 23 Reader Jobs
 Earn up to $400/month Plasma donations are vital to. ...Which meas that plasma donors get paid to save lives... All donors must be 18-64 and in good health, have a valid picture ID and soc sec number, be able to show proof of residence postmarked within the last 30 days. OctaPharma Plasma [redacted], San Diego (off Midway ehind McDonalds).  ###-###-####. Www.octapharmaplaasma.com.
 
There is no statement that one should call the center and no mention that rules vary at different centers.
 
I was not told that the center on Duke would not honor the ad until I returned to the center and was sent away because they do not ALLOW donors to donate often enough to earn even CLOSE to $400 each month.  When I talked to a manager I was told the only way I could earn more than I currently earn is by winning one of their incentive raffles. 
Regards,
[redacted]


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User Reviewer6400326

Please allow us to address any remaining concerns you may have regarding fee representation in our Octapharma Plasma advertising. The ad you reference specifically states that you can ‘Earn up to $400’, and in the print below it reads ‘Programs and fees vary by location. Contact your local center for details.’ This is standard language for all of our plasma donation center ads and is a truthful, accurate statement with fair balance. Our donors have the potential to earn up to $400 in a given month based upon a number of factors, including donor’s body weight, involvement in specialty donation programs, the individual’s blood type, and the number of donations completed within the same month. As we are a highly regulated industry, our center staff must evaluate donor eligibility against these strict criteria in order to ensure a safe, successful donation and to optimize donor fees accordingly. Our center staff can further assist you in understanding your eligibility for additional earnings. We know you have a choice in making a life-saving plasma donation, and we sincerely thank you for taking that first, important step.


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User Alisha1971

Octapharma Hazelwood mo. Is very unprofessional and has very rude employees. No seating for anyone in line waiting to donate! U literally have to stand in a line at least 2 hours before u can be placed on a bed! What about elderly and unfit people? What about customer satisfaction? This is totally unacceptable as well as very unprofessional and something or someone needs to make improvements immediately! I'm a very upset customer ! I will report to the Revdex.com real soon!


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User Reviewer1039440

Review: Advertised in local Reader Jobs magazine but told me today the offer only applies to the east coast division even though they included their [redacted] address and phoneDesired Settlement: They abide by advertised rate or provide alternative

Business

Response:

The ad referenced in the complaint states that "you could earn up to $400” a month and to check with the local center, as programs and fees may vary. A number of factors contribute to how much donors receive for a donation including donor’s body weight, involvement in specialty donation programs, and the individual’s blood type. Therefore, if a donor maximizes their donation over a month and participates in eligible programs, they have the potential to make up to $400 each month. We apologize for any confusion this may have caused the donor. Octapharma Plasma provides donor information on its website and at all of our donation centers. We will continue to seek ways to further clarify information for our valued donors.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will quote the ad which has also been printed in the Apr 10 to Apr 23 Reader Jobs

Earn up to $400/month Plasma donations are vital to. ...Which meas that plasma donors get paid to save lives... All donors must be 18-64 and in good health, have a valid picture ID and soc sec number, be able to show proof of residence postmarked within the last 30 days. OctaPharma Plasma [redacted], San Diego (off Midway ehind McDonalds). ###-###-####. Www.octapharmaplaasma.com.

There is no statement that one should call the center and no mention that rules vary at different centers.

I was not told that the center on Duke would not honor the ad until I returned to the center and was sent away because they do not ALLOW donors to donate often enough to earn even CLOSE to $400 each month. When I talked to a manager I was told the only way I could earn more than I currently earn is by winning one of their incentive raffles.

Regards,

Business

Response:

Please allow us to address any remaining concerns you may have regarding fee representation in our Octapharma Plasma advertising. The ad you reference specifically states that you can ‘Earn up to $400’, and in the print below it reads ‘Programs and fees vary by location. Contact your local center for details.’ This is standard language for all of our plasma donation center ads and is a truthful, accurate statement with fair balance. Our donors have the potential to earn up to $400 in a given month based upon a number of factors, including donor’s body weight, involvement in specialty donation programs, the individual’s blood type, and the number of donations completed within the same month. As we are a highly regulated industry, our center staff must evaluate donor eligibility against these strict criteria in order to ensure a safe, successful donation and to optimize donor fees accordingly. Our center staff can further assist you in understanding your eligibility for additional earnings. We know you have a choice in making a life-saving plasma donation, and we sincerely thank you for taking that first, important step.


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Category: Plasma Centers

Address: 3232 Duke St, San Diego, CA, 92110

Website: https://www.octapharmaplasma.com/

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