Octave Audio

I have octave v 70 se facing frequent problems of bias getting disturbed please Guide

Review: The item, a restored analogue turntable, has not been received in Australia despite the seller's advice that it was posted approximately 6 weeks ago. Seller has failed to respond to several emails requesting a receipt or tracking number and date of postage. Enquiries with Australia post indicate the item has not reached AustraliaDesired Settlement: Would either like a full refund or replacement

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Octave Audio regarding complaint ID [redacted].

Regards,