MAY 29, To whom it may concern,
I have been a non- Surgical hair replacement specialist for years and a salon owner for a total of yearsI am a certified *** provider for all branches of the military and I am well skilled in my field,
On August 24, ***
*** purchased a hair system from my pervious nonsurgical hair replacement center, Ocular illusions which was located at *** *** *** *** *** * ***During the appointment I informed *** *** that the hair system can last for up to two years with proper careI have sold a magnitude of hair systems in which my clients have had for two years or moreI also informed *** *** that the unit is handtied which means hair is hand ventilated one strand at a timeWhen the client came to my other location after months and told me that a section of her unit had thinned out I told her she could simply send her unit to a company to have it re-ventilated at her cost, at no time did I guarantee the client that I would pay the cost of repair*** *** states that I did not honor her request for the companies information, however, I have documentation that I have done so which I will attach, As a business owner I cannot assume the cost for any client due to their personal treatment of their hair systemThere is no possible way to evaluate how *** *** cared for her hair system, therefore no polential way to assess how hair was lost following the months of wearAs per our conversation have supplied *** *** with the proper companies to provide her the service she has requested and hope her problem will be resolved.Sincerely,
Eva M
MAY 29, To whom it may concern,
I have been a non- Surgical hair replacement specialist for years and a salon owner for a total of yearsI am a certified *** provider for all branches of the military and I am well skilled in my field,
On August 24, ***
*** purchased a hair system from my pervious nonsurgical hair replacement center, Ocular illusions which was located at *** *** *** *** *** * ***During the appointment I informed *** *** that the hair system can last for up to two years with proper careI have sold a magnitude of hair systems in which my clients have had for two years or moreI also informed *** *** that the unit is handtied which means hair is hand ventilated one strand at a timeWhen the client came to my other location after months and told me that a section of her unit had thinned out I told her she could simply send her unit to a company to have it re-ventilated at her cost, at no time did I guarantee the client that I would pay the cost of repair*** *** states that I did not honor her request for the companies information, however, I have documentation that I have done so which I will attach, As a business owner I cannot assume the cost for any client due to their personal treatment of their hair systemThere is no possible way to evaluate how *** *** cared for her hair system, therefore no polential way to assess how hair was lost following the months of wearAs per our conversation have supplied *** *** with the proper companies to provide her the service she has requested and hope her problem will be resolved.Sincerely,
Eva M