I scheduled an afternoon appointment for 1/2/ The confirmation email I received stated that the service technician would be by between and 4pm At 2pm I received a phone call stating that a technician would be by within an hour At 4pm I received another phone call stating that a technician would be sent to my home as soon as possible At 5:30pm, my wife and I went out to dinner At 6pm I received one phone call and voicemail asking that I call some number (I assumed to receive an apology) At 8pm when I called back and informed the operator that no one showed I was transferred to the woman who left me the voicemailShe claimed to have attempted to get in contact with me several times and informed me that since I was not able to answer her one phone call two hours after the scheduled four hour window, no one was available (in a company that claims to have 24hr service) to come by and I would have to reschedule my appointment When I asked what type of discount I would be offered she first stated that I would not be offered one, but before I could get off the phone she offered a paltry 10% discount for essentially wasting five and a half hours of my day offWhen I requested a more reasonable 20% discount she refused
I scheduled an afternoon appointment for 1/2/2016. The confirmation email I received stated that the service technician would be by between 12 and 4pm. At 2pm I received a phone call stating that a technician would be by within an hour. At 4pm I received another phone call stating that a technician would be sent to my home as soon as possible. At 5:30pm, my wife and I went out to dinner. At 6pm I received one phone call and voicemail asking that I call some 800 number (I assumed to receive an apology). At 8pm when I called back and informed the operator that no one showed I was transferred to the woman who left me the voicemail. She claimed to have attempted to get in contact with me several times and informed me that since I was not able to answer her one phone call two hours after the scheduled four hour window, no one was available (in a company that claims to have 24hr service) to come by and I would have to reschedule my appointment. When I asked what type of discount I would be offered she first stated that I would not be offered one, but before I could get off the phone she offered a paltry 10% discount for essentially wasting five and a half hours of my day off. When I requested a more reasonable 20% discount she refused.
I scheduled an afternoon appointment for 1/2/ The confirmation email I received stated that the service technician would be by between and 4pm At 2pm I received a phone call stating that a technician would be by within an hour At 4pm I received another phone call stating that a technician would be sent to my home as soon as possible At 5:30pm, my wife and I went out to dinner At 6pm I received one phone call and voicemail asking that I call some number (I assumed to receive an apology) At 8pm when I called back and informed the operator that no one showed I was transferred to the woman who left me the voicemailShe claimed to have attempted to get in contact with me several times and informed me that since I was not able to answer her one phone call two hours after the scheduled four hour window, no one was available (in a company that claims to have 24hr service) to come by and I would have to reschedule my appointment When I asked what type of discount I would be offered she first stated that I would not be offered one, but before I could get off the phone she offered a paltry 10% discount for essentially wasting five and a half hours of my day offWhen I requested a more reasonable 20% discount she refused
I scheduled an afternoon appointment for 1/2/2016. The confirmation email I received stated that the service technician would be by between 12 and 4pm. At 2pm I received a phone call stating that a technician would be by within an hour. At 4pm I received another phone call stating that a technician would be sent to my home as soon as possible. At 5:30pm, my wife and I went out to dinner. At 6pm I received one phone call and voicemail asking that I call some 800 number (I assumed to receive an apology). At 8pm when I called back and informed the operator that no one showed I was transferred to the woman who left me the voicemail. She claimed to have attempted to get in contact with me several times and informed me that since I was not able to answer her one phone call two hours after the scheduled four hour window, no one was available (in a company that claims to have 24hr service) to come by and I would have to reschedule my appointment. When I asked what type of discount I would be offered she first stated that I would not be offered one, but before I could get off the phone she offered a paltry 10% discount for essentially wasting five and a half hours of my day off. When I requested a more reasonable 20% discount she refused.