The customer requested Odell's to pull a pump from his well in the process we discovered that the pump had separated from the pipe. We tryed to pull the pump using the wire but the wire also broke. At this time Mr*** discussed the situation with *** *** and it was decided that
we would install a new pump in the well without trying to retreave the other unit. This decision was base on two factors 1) the well conditions 8" diameter, water level 47' and wel depth 187' so there was plenty of room to install a new pump, 2) the cost to retreve the pump there are no garranty that the pump could be pull out and the cost to do so could get expensive. At the end of the work in July Mr *** complained about the amount so as a goodwill effert *** reduced the bill by $and the invoice was paid so we thought that all parties where satisfied with the outcome. In response to the time that has elapsed Mr*** as only be willing to talk to *** *** who he knows is a part time employee and he has never reached out to *** or myself, *** ***, to resolve this issue. In fact *** answer the phone once and knew that Mr*** was on the line and tryed to talk to him and got the response to talk to *** if he wanted to know about it. We are willing to work with Mr*** however we don't think the problem was created by us (the original install was done by previous owners and employees) but he needs to bring an offer to the table so we can talk about it and this time talk to the ownership in place
I am rejecting this response because: 1) as the response letter from the business we never discussed anything about the discount as you can see in my attached invoice 2) the only reason I keep talking to *** *** is because he was the owner when odells pumps installed it back in as mentioned by *** *** and *** * that I only wanted to talk to *** ***s and when I talked to *** he also told me he didn't know who I wasall I want from Odells pumps and motor services is for them to come and pull out my old pump and motor for no charge because I believe that the company who dropped it there should be responsible for itThey also never put a safety steel rope on the new pump and I have already paid the full amount and Odells pumps promised me that they would take out the old pump and motor later on
in this drought my tank still leaks from the float switch valve which I also spent more than $with odells pumps and motor servicesI am running back and forth with them overran year now , so I need help for Revdex.com.
*If this is not resolved by Revdex.com then I will talk to the media and I will take them to the court*
this is also my drinking water and it is a health concern
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The customer requested Odell's to pull a pump from his well in the process we discovered that the pump had separated from the pipe. We tryed to pull the pump using the wire but the wire also broke. At this time Mr*** discussed the situation with *** *** and it was decided that
we would install a new pump in the well without trying to retreave the other unit. This decision was base on two factors 1) the well conditions 8" diameter, water level 47' and wel depth 187' so there was plenty of room to install a new pump, 2) the cost to retreve the pump there are no garranty that the pump could be pull out and the cost to do so could get expensive. At the end of the work in July Mr *** complained about the amount so as a goodwill effert *** reduced the bill by $and the invoice was paid so we thought that all parties where satisfied with the outcome. In response to the time that has elapsed Mr*** as only be willing to talk to *** *** who he knows is a part time employee and he has never reached out to *** or myself, *** ***, to resolve this issue. In fact *** answer the phone once and knew that Mr*** was on the line and tryed to talk to him and got the response to talk to *** if he wanted to know about it. We are willing to work with Mr*** however we don't think the problem was created by us (the original install was done by previous owners and employees) but he needs to bring an offer to the table so we can talk about it and this time talk to the ownership in place
Business states that as of yesterday, 10/20/2014, they have retrieved the pump from the well and consider this matter closed
I am rejecting this response because: 1) as the response letter from the business we never discussed anything about the discount as you can see in my attached invoice 2) the only reason I keep talking to *** *** is because he was the owner when odells pumps installed it back in as mentioned by *** *** and *** * that I only wanted to talk to *** ***s and when I talked to *** he also told me he didn't know who I wasall I want from Odells pumps and motor services is for them to come and pull out my old pump and motor for no charge because I believe that the company who dropped it there should be responsible for itThey also never put a safety steel rope on the new pump and I have already paid the full amount and Odells pumps promised me that they would take out the old pump and motor later on
in this drought my tank still leaks from the float switch valve which I also spent more than $with odells pumps and motor servicesI am running back and forth with them overran year now , so I need help for Revdex.com.
*If this is not resolved by Revdex.com then I will talk to the media and I will take them to the court*
this is also my drinking water and it is a health concern