Odenthal Meats

I am rejecting this response because:the insurance company was given my info and they they would not help with my dental bills The owner of the business talk up how they wanted to take care of the problemI just feel they should have to help some how I have no tooth and a big hole in my mouth and I have to get a new tooth because of their productI didn't save the bone piece who would but next time I will I guessI am not even asking for full payment only 50% of my out of pocket and I pay 50% seems far to me for as much pain and the trouble I have had to go threw so they should stand by their word and stand behind their product!

Dear [redacted] ***, [redacted] notified us of her cracked tooth on 4-7-I was out of the office and called her back on 4-8- I informed her that we do have bone guards on our equipment to prevent that but can not 100% guarantee against that I told her that since we have never had anyone call and report anything like this before I would contact our insurance agent and find out what needs to be done I contacted the insurance agent and we got a claim going the same day I gave the insurance company her name and phone number to contact her directly and left [redacted] a message that we will be putting it through insuranceSo to our understanding the insurance company is dealing with her directlyThank you for your attention to this matter [redacted] Odenthal Odenthal Meats ###-###-####

Dear [redacted] notified us of her cracked tooth on 4-7-16. I was out of the office and called her back on 4-8-16.  I informed her that we do have bone guards on our equipment to prevent that but can not 100% guarantee against that.  I told her that since we have never...

had anyone call and report anything like this before I would contact our insurance agent and find out what needs to be done.  I contacted the insurance agent and we got a claim going the same day.  I gave the insurance company her name and phone number to contact her directly and left [redacted] a message that we will be putting it through insurance. So to our understanding the insurance company is dealing with her directly. Thank you for your attention to this matter [redacted] Odenthal Odenthal Meats ###-###-####

I am rejecting this response because:the insurance company was given my info and they they would not help with my dental bills.  The owner of the business talk up how they wanted to take care of the problem. I just feel they should have to help some how I have no tooth and a big hole in my mouth and I have to get a new tooth because of their product. I didn't save the bone piece who would but next time I will I guess. I am not even asking for full payment only 50% of my out of pocket and I pay 50% seems far to me for as much pain and the trouble I have had to go threw.  so they should stand by their word and stand behind their product!