Odessa Christian School

Ms*** did pay for four weeks (6-8-to 6-29-15) of Summer Daycamp in advance. The charge in question is not due to Ms*** not filling out or signing a withdrawal form. We did not charge her for any weeks that her child missed completely, even though that is
policy and is stated on our application for enrollment, which Ms*** signed. Her daughter actually attended for part of both the weeks of 7-6-and 7-20-15. When Ms*** was reached and asked us to withdraw her daughter, we did so effective 7-13-and only charged her the week's rate for 7-6-15, even though her daughter also attended part of the week of 7-20-15. In good faith, the charge for the week of 7-20-was removed. Our daycare director informed Ms*** of the one week charge that was due and of the removal of the other week's charge. Since Ms***'s daughter was enrolled as a regular camper, she was charged our regular weekly camp fee for attending part of the week of 7-6-15. We did attempt to contact Ms*** regarding the remaining balance by mail at the same P.OBox shown on her customer information which she supplied the Revdex.com. OCS mailed a statement on 8-19-15, and two letters dated 9-16-and 10-14-letting her know that her account would be referred to collections if she did not contact us. The account was not submitted to collections until 12-10-15. We would have preferred Ms*** to have responded to our efforts to reach her regarding the charge so that we could have resolved it before if was sent to collections. I am attaching the portion of the application for enrollment for summer daycamp that includes the information pertaining to billing and collections signed by Ms***. Due to privacy issues, I cannot send any other portion of the form. Also attached are copies of the collection letters which were mailed to Ms***.Thank you

Ms. [redacted] did pay for four weeks (6-8-15 to 6-29-15) of Summer Daycamp in advance.  The charge in question is not due to Ms. [redacted] not filling out or signing a withdrawal form.  We did not charge her for any weeks that her child missed completely, even though...

that is policy and is stated on our application for enrollment, which Ms. [redacted] signed.  Her daughter actually attended for part of both the weeks of 7-6-15 and 7-20-15.  When Ms. [redacted] was reached and asked us to withdraw her daughter, we did so effective 7-13-15 and only charged her the week's rate for 7-6-15, even though her daughter also attended part of the week of 7-20-15.  In good faith, the charge for the week of 7-20-15 was removed.  Our daycare director informed Ms. [redacted] of the one week charge that was due and of the removal of the other week's charge.  Since Ms. [redacted]'s daughter was enrolled as a regular camper, she was charged our regular weekly camp fee for attending part of the week of 7-6-15.   We did attempt to contact Ms. [redacted] regarding the remaining balance by mail at the same P.O. Box shown on her customer information which she supplied the Revdex.com.  OCS mailed a statement on 8-19-15, and two letters dated 9-16-15 and 10-14-15 letting her know that her account would be referred to collections if she did not contact us.  The account was not submitted to collections until 12-10-15.  We would have preferred Ms. [redacted] to have responded to our efforts to reach her regarding the charge so that we could have resolved it before if was sent to collections. 
I am attaching the portion of the application for enrollment for summer daycamp that includes the information pertaining to billing and collections signed by Ms. [redacted].  Due to privacy issues, I cannot send any other portion of the form.  Also attached are copies of the collection letters which were mailed to Ms. [redacted].
Thank you.