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Odetah Camping Resort

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Odetah Camping Resort Reviews (1)

Complaint Information:
Our apologies for the delayed response but this Final Notice was just received today via regular mailIn regards to the complaint it is true that the town of *** suffered a water main break due to construction on *** *** which caused an outage for not just Odetah but surrounding homes and businessesNPU informed us of this break and we immediately reached out to our vendors including *** *** *** and *** *** WaterBoth of our vendors did a tremendous job of supplying us with port o potties (total of toilets and handsink stations delivered)Crystal Rock brought in cases of water that we freely distributed before NPU brought in a truck load that was also distributedAll water was given out free of charge and there was no limit of one bottle per person however we did ask that people refrain from taking entire cases all at onceAlthough there was a small window between the outage and the toilets being delivered it was the best that could be done as other businesses in town including the TVCCA and Air Gas needed facilities to operate as wellIn addition to email notification we also displayed current info on the digital sign boards that we have up around the park as information came in from NPUWe commend our staff and campers for their handling of the situation and asked for everyone's understanding that this was an issue outside of our controlAs per our posted policy "Odetah cannot issue refunds for factors that are outside of our control such as weather, power outages, loss of utilities, natural disasters, etc." which campers agree to upon check in and we will be standing by this policy for this incidentAt this time we would also like to note that the consumer filing this complaint is in our system from a previous reservation however does not have any reservation under their name in our system for the dates of the stay listed in this complaintPlease feel free to contact me with any other questions regarding this complaint

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Address: Bozrah, Connecticut, United States, 06334-0151

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