We're happy to refund any money for items not received We have thousands of families who only purchase cap and gown I'm sorry this customer feels like she was told to purchase something she didn't need but our order form is very clear We have packages for families, to make it easy for them, to bundle, but anyone if free to create the package that's right for them by purchasing items a la carte No one is ever denied a prompt refund for items they want to return All they have to do is askThank you for the opportunity to respond
Complaint: I am rejecting this response because: I requested a cancelation and refund within an hour of placing my order and was DENIED So for them to say that I can be refunded for items not received is a lie Regards, [redacted]
We're happy to refund any money for items not received We have thousands of families who only purchase cap and gown I'm sorry this customer feels like she was told to purchase something she didn't need but our order form is very clear We have packages for families, to make it easy for them, to bundle, but anyone if free to create the package that's right for them by purchasing items a la carte No one is ever denied a prompt refund for items they want to return All they have to do is askThank you for the opportunity to respond
Complaint: I am rejecting this response because: I requested a cancelation and refund within an hour of placing my order and was DENIED So for them to say that I can be refunded for items not received is a lie Regards, [redacted]