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Odyssey 1

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Odyssey 1 Reviews (4)

Complaint: ***I am rejecting this response because:
I choose not to accept this, you can subtract off the money for the tokens that the kids did not get tonuseAnd like I stated previously your server did not use the pizza server when serving the pizza once she had gloves onAnd your serve left well after minutes of being in the party roomYour manager Alana argued with me furthermore you weren't there but I have plenty of witnesses who some were apart of my guest list and others were not who have given me their information to provide statements to the events that took place that day by your staff in an unprofessional manner.Since the kids did not get to enjoy the token and games portion of the party packageAt the most I will pay is dollars for the party im not paying for a full party that the kids did not get the full enjoyment ofThank you Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
So I will make the payment of 171.86 tomorrow which satisfies the balance. Sincerely, [redacted]

In review of Ms. [redacted] statement, there are many inaccuracies regarding the time line and interpretations of  her explanation of events.The original party attendant, Alice, left the room within 10 minutes of the party room start time of 1:45, not because  she ...

" .... was sent to do another task.........."  but because Ms [redacted] had her crying due to her aggressive behavior toward her.Alice was wearing a hat and uses  a pizza server to serve the pizza to the kids and ensures her bare hands do not touch any food items.Alice is a cheerleader and is very responsible, and has served many parties, receiving compliments and tips.The party room is set up for 10 kids, which is the party package Ms. [redacted] selected for a price of $179.00 plus tax. There is an additional $15.99 cost per additional child over the 10 child count minimum. Ms [redacted] states the first thing that went wrong was there wasn't enough seats set up for the kids. Because some of her guests did not check in at the front counter with their children, our staff had 10 children checked in, not the 14 kids that sat at the table.We have not calculated in the extra  price of Ms [redacted] party balance owing for the additional kids, as she states, due to only 10 seats being set up for the party children, instead of the 14 party children that actually sat at the table.It was actually  3 minutes from when Alice left the room for the last time due to the harassment she was enduring,  before Kimmy came in with a pitcher of pop and took the party over.Ms [redacted] came out of the room and started bringing gifts out to her car at 3:05. Her party room end time was at 2:45, thus giving her one hour and 20 minutes of room time, 20 minutes longer than her party package agreement.She then went up to the front counter and began "arguing" about how much she was going to pay, calling the two managers trying to help her names, and continuing  her arguing for "23" minutes.Ms [redacted] did not receive her tokens because she refused to pay for her party with the discount offered her by the two employees.Ms. [redacted] did not receive 100 tokens, a value of $20.00, and a trip to the birthday machine for the birthday child , a value of $5.00.  The party package Ms [redacted] selected is for 10 children and is $179.00 plus tax. Subtracting the $50.00 deposit and the $25.00 refund stated above, Ms [redacted] balance owing is $190.59, including tax. Remedy Of PaymentDue to the unusual course of events of this situation and balance owing, we prefer the balance owing of $190.59 be paid and made out to Tacoma Pierce County Chamber of Commerce, of which the Chamber can accept or donate to a local Pierce County nonprofit.Otherwise payment will be expected to Odyssey 1 (by phone or in person) by the 6:00 pm on 10/26/15.If payment is not received as stated above, the balance owing will be sent to collections by 10:00 am on 10/27/15.

Ms [redacted], you have stated that $150.00 is what you will pay for your party. Below is a breakdown showing that you have been charged $154.00 for your party.Original party package you selected is  $179.00Minus $20 for tokens                             $ (20.00)Minus $5.00 for the BD machine           $   (5.00)Balance owing for party package         $ 154.00 plus tax  ($4.00 difference)In addition to the party package, you also added online to your package prior to arrival, 3 large pizzas with 6 extra toppings and 3 pitchers of pop totaling an additional $64.20 plus tax, which you received in the party room.Party package after discount     $154.00Added food items                       $  64.20We will add an additional 10%   $(15.40)discount on your $154. party packageBalance before tax                     $ 202.80Tax                                   �...   $   19.06Deposit                            �...      $ (50.00)Balance owing                           $ 171.86Ms [redacted] do realize that you left the building on your own accord, after arguing with the managers on duty for 23 minutes, demanding that at first you should receive a $50.00 discount and then $75.00 ......  and then refusing to pay anything after being offered a discount. It is only from your choice of actions that the kids did not get their tokens, which we have subtracted from your party. All of this was a result of your reaction of the party hostess not wearing gloves from the start of the party.Secondly, your time line states....she left to get gloves and this took 10 minutes, and....the second hostess arrived 10 minutes later... and it took 45 minutes to blow up balloons and because of that you didn't start opening presents until 2:30.  Your time line stated above is one hour and 5 minutes (this is not counting any time the party hostess had been in the room bringing in chairs serving pop etc)  Your party room start time was @ 1:45, adding an hour and 5 minutes to your time line as stated, the time would have been  2:50 (Again, that's not counting for anytime that the hostess was in the room) but you've stated it was 2:30 when you began opening presents?To give a better example of this: The party hostess left the room at 13:51:48 and returned wearing gloves at 13:53:10, totaling 1 minute and 22 seconds, which you have stated was 10 minutes.Ms [redacted], you had extra children in the party room and stayed in the party room 20 minutes longer than your party agreement, all of no charge. In addition we have taken off $40. off your party package. Your discounted balance owing is $171.86. The payment arrangement and due date remains the same as originally stated. Barry [redacted]

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Address: 2310 Mildred St W Ste 110, Tacoma, Washington, United States, 98466-6052

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