This is business should not be operatingI am speaking among others who have been neglected by this entityI requested service from Discount Transportation LLC around 7:30amI mentioned that I needed to be at work by 9amThe operator took my request and submitted itI was told my ride should be at my house 8:30amI was okay with the time frame and waited for my service to be renderedI waited until 8:30am and no one called me nor came to pick me upI called back to see if itbwas a slight delayThe operator that I spoke with before had just clocked out and a new operator was thereThe new operator was rude and disrespectfulI asked was the driver still on his was she said no the last operator didn't submit itSo she re-submited my request and said the driver should be at your house in minutesAn hour passes by and still no call and no driverI call back and asked to speak with a manager and the operator kept insisting on not allowing me to talk to the managerI still have received a call or a ride from this serviceI was treated like a second class citizenThis business has cause me headacheI was writen up at work for my tardinessI tried to call to speak with a manager once again and they still didnt allow me to
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I initially joined the gym I was not told that I was signing a year contract, when speaking to the representative she stated I would have month rtial run with the gym, I paid the initial enrollment and prorated fee for august, I then thought I had three full months, September, October< and NovemberAt the end of november, I verbally spoke with the representative at the desk and told her I would be quitting the gymShe at no time tsaid there was anything needed in writingThe girl asked if I was sure that I wanted to quit five timesAs far as attending school out of the area, I could not get my financing and ended up attending a local community collegeI feel that I was misled when joining the gym and was under the impression that it was only a three month contractAlso I feel when I told the girl that I was quitting, she should have told her that I was quitting Regards, [redacted]
Last time I flew into Tallahassee I had Discount Transportation pick me up at the AirportThey were on time and very professionalI had no idea were I was headed and the driver was a huge helpThanks Again
December 18, Dear Allison:Please accept this letter and the attached information as my response to the complaint Issued on ID ***Let me start by saying that I have never spoken to the person listed on this complaint, I have spoken with her mother onlySince the member Is
over we should only be speaking with the member, however I did speak with the motherAs you will see by my notes I detailed our conversation before this complaint was filedAs you will also see, the member signed an annual contract and given the contract and the notes she was aware that she was signing an annual contractAt the time that she joined on August 5, we were not offering a month trial contractShe paid a registration fee and a prorated amount for the remainder of August with her first full payment due on September 5"Nowhere on this contract does It say anything about a month trial contractIf in fact it was a “month trial contract” why would she have made paymentsAnd if it were a "month trial contract" st would have ended November 5", her last date of attendance was November 21st.I have never received a written request to cancel her membership, Had I done so I would have advised her at that time that she was unable to cancel unless she provided proof of move (as the mother stated that she moved for school), There would not have been, nor would there be, any issues with cancelling her contract early if I would receive this proof that she has moved from the area to attend School.I hope that this Information suffices as proof that Odyssey Fitness has done nothing wrong and has made an attempt to rectify the matter by offering a buyout of the contract or if proof of move is provided we will cancel the membership early without penalty.Sincerely,Brenda BAccounting Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: When I initially joined the gym I was not told that I was signing a year contract, when speaking to the representative she stated I would have 3 month rtial run with the gym, I paid the initial enrollment and prorated fee for august, I then thought I had three full months, September, October< and November. At the end of november, I verbally spoke with the representative at the desk and told her I would be quitting the gym. She at no time tsaid there was anything needed in writing. The girl asked if I was sure that I wanted to quit five times. As far as attending school out of the area, I could not get my financing and ended up attending a local community college. I feel that I was misled when joining the gym and was under the impression that it was only a three month contract. Also I feel when I told the girl that I was quitting, she should have told her that I was quitting.
Regards,
[redacted]
This is business should not be operating. I am speaking among others who have been neglected by this entity. I requested service from Discount Transportation LLC around 7:30am. I mentioned that I needed to be at work by 9am. The operator took my request and submitted it. I was told my ride should be at my house 8:30am. I was okay with the time frame and waited for my service to be rendered. I waited until 8:30am and no one called me nor came to pick me up. I called back to see if itbwas a slight delay. The operator that I spoke with before had just clocked out and a new operator was there. The new operator was rude and disrespectful. I asked was the driver still on his was she said no the last operator didn't submit it. So she re-submited my request and said the driver should be at your house in 20 minutes. An hour passes by and still no call and no driver. I call back and asked to speak with a manager and the operator kept insisting on not allowing me to talk to the manager. I still have received a call or a ride from this service. I was treated like a second class citizen. This business has cause me headache. I was writen up at work for my tardiness. I tried to call to speak with a manager once again and they still didnt allow me to.
Last time I flew into Tallahassee I had Discount Transportation pick me up at the Airport. They were on time and very professional. I had no idea were I was headed and the driver was a huge help. Thanks Again
This is business should not be operatingI am speaking among others who have been neglected by this entityI requested service from Discount Transportation LLC around 7:30amI mentioned that I needed to be at work by 9amThe operator took my request and submitted itI was told my ride should be at my house 8:30amI was okay with the time frame and waited for my service to be renderedI waited until 8:30am and no one called me nor came to pick me upI called back to see if itbwas a slight delayThe operator that I spoke with before had just clocked out and a new operator was thereThe new operator was rude and disrespectfulI asked was the driver still on his was she said no the last operator didn't submit itSo she re-submited my request and said the driver should be at your house in minutesAn hour passes by and still no call and no driverI call back and asked to speak with a manager and the operator kept insisting on not allowing me to talk to the managerI still have received a call or a ride from this serviceI was treated like a second class citizenThis business has cause me headacheI was writen up at work for my tardinessI tried to call to speak with a manager once again and they still didnt allow me to
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I initially joined the gym I was not told that I was signing a year contract, when speaking to the representative she stated I would have month rtial run with the gym, I paid the initial enrollment and prorated fee for august, I then thought I had three full months, September, October< and NovemberAt the end of november, I verbally spoke with the representative at the desk and told her I would be quitting the gymShe at no time tsaid there was anything needed in writingThe girl asked if I was sure that I wanted to quit five timesAs far as attending school out of the area, I could not get my financing and ended up attending a local community collegeI feel that I was misled when joining the gym and was under the impression that it was only a three month contractAlso I feel when I told the girl that I was quitting, she should have told her that I was quitting Regards, [redacted]
Last time I flew into Tallahassee I had Discount Transportation pick me up at the AirportThey were on time and very professionalI had no idea were I was headed and the driver was a huge helpThanks Again
December 18, Dear Allison:Please accept this letter and the attached information as my response to the complaint Issued on ID ***Let me start by saying that I have never spoken to the person listed on this complaint, I have spoken with her mother onlySince the member Is
over we should only be speaking with the member, however I did speak with the motherAs you will see by my notes I detailed our conversation before this complaint was filedAs you will also see, the member signed an annual contract and given the contract and the notes she was aware that she was signing an annual contractAt the time that she joined on August 5, we were not offering a month trial contractShe paid a registration fee and a prorated amount for the remainder of August with her first full payment due on September 5"Nowhere on this contract does It say anything about a month trial contractIf in fact it was a “month trial contract” why would she have made paymentsAnd if it were a "month trial contract" st would have ended November 5", her last date of attendance was November 21st.I have never received a written request to cancel her membership, Had I done so I would have advised her at that time that she was unable to cancel unless she provided proof of move (as the mother stated that she moved for school), There would not have been, nor would there be, any issues with cancelling her contract early if I would receive this proof that she has moved from the area to attend School.I hope that this Information suffices as proof that Odyssey Fitness has done nothing wrong and has made an attempt to rectify the matter by offering a buyout of the contract or if proof of move is provided we will cancel the membership early without penalty.Sincerely,Brenda BAccounting Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: When I initially joined the gym I was not told that I was signing a year contract, when speaking to the representative she stated I would have 3 month rtial run with the gym, I paid the initial enrollment and prorated fee for august, I then thought I had three full months, September, October< and November. At the end of november, I verbally spoke with the representative at the desk and told her I would be quitting the gym. She at no time tsaid there was anything needed in writing. The girl asked if I was sure that I wanted to quit five times. As far as attending school out of the area, I could not get my financing and ended up attending a local community college. I feel that I was misled when joining the gym and was under the impression that it was only a three month contract. Also I feel when I told the girl that I was quitting, she should have told her that I was quitting.
Regards,
[redacted]
This is business should not be operating. I am speaking among others who have been neglected by this entity. I requested service from Discount Transportation LLC around 7:30am. I mentioned that I needed to be at work by 9am. The operator took my request and submitted it. I was told my ride should be at my house 8:30am. I was okay with the time frame and waited for my service to be rendered. I waited until 8:30am and no one called me nor came to pick me up. I called back to see if itbwas a slight delay. The operator that I spoke with before had just clocked out and a new operator was there. The new operator was rude and disrespectful. I asked was the driver still on his was she said no the last operator didn't submit it. So she re-submited my request and said the driver should be at your house in 20 minutes. An hour passes by and still no call and no driver. I call back and asked to speak with a manager and the operator kept insisting on not allowing me to talk to the manager. I still have received a call or a ride from this service. I was treated like a second class citizen. This business has cause me headache. I was writen up at work for my tardiness. I tried to call to speak with a manager once again and they still didnt allow me to.
Last time I flew into Tallahassee I had Discount Transportation pick me up at the Airport. They were on time and very professional. I had no idea were I was headed and the driver was a huge help. Thanks Again