Odyssey Fun World-Tinley Pk

We apologize that customer was unsatisfied with the conditions of the course and we would love to hear more about their experience via emailWe do not offer refunds and have very clear policies stating that at the front doors and every point of saleWe are and were however willing to swap it out for anything else from food, to game points (we don't have tokens any more) to go karts or laser tagWe thank you for your feedback and are still willing to work with you in the form of a store credit

I am a first time customer who decided to throw my year old twins birthday party at the Tinley Park locationI made all of my reservation via phone so I was unaware of the restrictions of the birthday party packagesso I got to the birthday party with my guest because I had to pay extra because I was blessed with two children at the same timeAt least of the children with my party was and older and was not allowed to do the only activity that came with my party packageI had to spend extra money in order for my party to have funThe General Manager Clint [redacted] was so rude to me and wouldn't accommodate me on anything basically told me its my problem and because I was unhappy with the service I received he made it extremely uncomfortable to sing happy birthday to my children by standing over us with other staff and later called the police and had my party escorted out of the building...I do not recommend this business to anyone they took the money treated me any kind of way and the very next day I tried to call and come to a better resolution and he was continuing to be mean and nasty and hung up in my face

We understand the customer's plight, but unfortunately, as we explained that day, it is the lesser of the evilsIf we allow older children in that area, they will inevitably disappear in the play area with the little children (we have tried it several times)There is no good way to police, even
with more employees as she suggestedWhen the little kids and the big kids mix together in a play land it results in bumps, bruises, cuts, scrapes, black eyes bloody noses and worse on the little kidsThat is the whole reason we went to the height requirement, because parents always lied about ageWe do apologize if this affected your event adversely and we appreciate the feedbackAs far as filing a claim with the Revdex.com, we did deliver all services promised that date, so no refund or compensation would be dueI think we may have gone over and above and given the older child something extra too, which was not necessary.Thank you, *** ***Odyssey Fun World

We apologize that customer was unsatisfied with the conditions of the course and we would love to hear more about their experience via email. We do not offer refunds and have very clear policies stating that at the front doors and every point of sale. We are and were however willing to swap it out...

for anything else from food, to game points (we don't have tokens any more) to go karts or laser tag. We thank you for your feedback and are still willing to work with you in the form of a store credit.

I am a first time customer who decided to throw my 3 year old twins birthday party at the Tinley Park location. I made all of my reservation via phone so I was unaware of the restrictions of the birthday party packages. so I got to the birthday party with my 12 guest because I had to pay extra because I was blessed with two children at the same time. At least 9 of the children with my party was 8 and older and was not allowed to do the only activity that came with my party package. I had to spend extra money in order for my party to have fun. The General Manager Clint [redacted] was so rude to me and wouldn't accommodate me on anything basically told me its my problem and because I was unhappy with the service I received he made it extremely uncomfortable to sing happy birthday to my children by standing over us with other staff and later called the police and had my party escorted out of the building...I do not recommend this business to anyone they took the money treated me any kind of way and the very next day I tried to call and come to a better resolution and he was continuing to be mean and nasty and hung up in my face..

On August 26, 2015, my family was excited to visit this location during the 20th Year Anniversary for the low price of $20 per person! Due to a previous visit when the Himalaya Roller Coaster was inoperable, I decided to call on the 25th to make sure the ride was working because my children love it. I was told by the receptionist that the ride was in working condition. The morning of the 26th, about an hour before my arrival, I once again telephoned this location to check on the status of the Himalaya Roller Coaster. Once again I was told that the ride was in operation. We live far from this location and I know that my children would mostly ride this particular roller coaster. To our surprise, the ride was not working when we arrived!!! This will make a second visit that disappointed my children. I understand safety and the need to close down a ride. What I don't understand is why the SAME ride keeps breaking down. Perhaps purchase a new ride with the proceeds from your business. We are completely dissatisfied with this business. I spoke with the marketing director, Ryan [redacted], and the general manager, Clint [redacted] and they were not able to address this concern.

Initial Business Response /* (1000, 5, 2014/06/20) */
Contact Name and Title:[redacted] Mrktg Dir.
Contact Phone: [redacted]
Contact Email: [redacted]
Hello [redacted],
We do appreciate the constructive criticism as we strive to be FUN and CLEAN environment for...

children to visit. I am sorry that we seem to have fallen short in this situation. I don't want to make excuses, we will get the new exchange student staff we have on the same page and ensure everyone is cleaning during down time and every night and morning. These things should be happening and if they are not I will get to the bottom of it. If you would like to speak further about this, please contact me directly. I can set you up with free passes ** either location to come try us again. I do apologize I offered you passes ** Kidz Park which was closed. I had just started my shift and hadn't been outside yet and was unaware it was closed do to wet conditions. I did however inform the ticket booth attendant to offer you another attraction, which I hope she did. Sorry again for your poor experience, we hope you give us another shot.
Respectfully,

Initial Business Response /* (1000, 5, 2014/10/29) */
Contact Name and Title: [redacted] Mrktg Dir.
Contact Phone:[redacted]
Contact Email: [redacted]
We informed trhe customer several times that if they would like a refund for the Groupon that they would have to...

do that through groupon. We never said anything to Facebook about the review...they may have filtered it for being unhelpful as it was a review of a place that the customer never actually visited while it was open for business. We once again apologize for the farm being closed due to flooding on the date that the customer came out. We understand that other farms in different areas may have been open that day and they apparently drain better than we do. We cannot open if we are underwater. We made every effort to advertise our closing that day including messages on Facebook, Twitter, website, phone mesaages, live operators available, and text messages and emails to our lists. We understand that this still will not reach everyone and we do apologize for that. However, as we stated several times before and since the ticket was sold by Groupon, that the customer needs to deal with them in order to get the refund if they feel one is owed. The only reason we stopped responding to the customers emails is because you just kept asking for a refund and we kept telling them to contact groupon so it really wasn't a very productive conversation. Groupon has refund procedures and they hold back a certain percentage of our payments to cover those. I still encourage the customer to speak with a groupon customer service representative. It is like buying a product at the store and going to the factory it was made to get a refund... We remain very apologetic to any hardships and inconvenience the customer went through that day and we hope groupon is able to resolve this matter. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never responded to my emails. Its not they ever read them, I complained on fb they said email them, no response, I say something again on fb another indvidual responds and I am told to email them directly cparaday and no response. Why tell me to email if you won't respond back, at the very least in a personal email you could have apologized and take measures to close the lot to ensure a disabled individual not cause undue hardship. Especially when an employee sees me pull in with my placard and not give a care, that is rude, please have a little concern for my trouble. I would even not care about the money if I can get a written heartfelt apology and a new procedure in place to ensure that anyone pulling up to the entrance of the driveway way have some sort of large closure sign so that it is less stress.
Final Business Response /* (4000, 9, 2014/10/31) */
We do certainly apologize to the customer for any undue hardship they may have occurred. We do have handicapped parking right near the front gate, so we are accommodating in that way. I suppose the ticketbooth attendant could have came out to greet the customer at the vehicle and let them know we are flooded and closed for the day. But now I am making my employee walk all over the lot greeting guests in the cold rain, which I don't know if that is fair to them. We do have closed signs on the ticket booth, but having a big visible sign as you drive in might be a good ides and I will bring that up to the owner and the GM. As far as the responses to the emails and facebook posts: we have had dialect on facebook and I am 99% certain I either responded to an email or 2 or had a phone conversation with the customer. I have been extremely busy this month and if I overlooked it I apologize, but I distinctly remember informing the customer they could get a refund, but they would have to do so through groupon and that remains true. Now at this point the promo value of the Groupon expires tomorrow, so it might be harder to get a refund, but when this all happened, it would have been no issue. I don't understand how all this time and effort invested into this fight could not have been invested into a simple phone call or email to Groupon to get a refund? The customer has made this personal and it is anything but personal. Groupon takes their money and pays us a portion of it. They hold back a percentage in case of refunds. They then pay us the remainder after their cut. We cannot refund the customers money for 2 reasons. 1. We do not have it yet and 2. Even when we get it it will only be a portion of it. That is why Groupon handles all the transactions. We once again do apologize for the inconvenience and encourage you to request a refund through groupon before the expiration date of sunday. We also do appreciate the input for helping avaiod this situation in the future.

Initial Business Response /* (1000, 10, 2015/05/13) */
Contact Name and Title: [redacted] XXX-XXX-XXXXx[redacted] Mrktg Dir.
Contact Phone:
Contact Email: [redacted]@odysseyfunworld.com
We do have an incident report filled out regarding the incident being discussed. It is our understanding that...

the customer has sought legal council regarding this matter and our attorneys have advised us to not comment any further at this time.