O&E Locksmith

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and found the solution to be agreeable However, I would not recommend the service to any of my friends, members, or companies that I work with.Please have them refund the $back to my credit cardBest Regards, [redacted] ***

After feeling a bit ripped off by their locksmith I did a little digging to figure out more about this companyIt appears to be a bit of a fly-by-night operationTheir "corporate address" is the same as an apartment complex in Steiner RanchWe have had a regular issue with our child locking bathroom doors with no one in themWe have very standard interior door knobs on our bathrooms, however we cannot get them to unlock using the means of inserting a toothpickI've literally tried everything from coat-hangers, skewers, long toothpicks, and the wooden end of an incense stickFinally, I decided the easiest thing to do was just remove the door ***This actually worked great, and in fact I've removed and reinstalled our bathroom doorknobs or times just in the last few yearsI'm actually pretty quick, now I can get into the bathroom and reinstall the doorknob in under minutesSo everything was fine and good until my child did this again last week and my husband decided he wanted to try out this procedure himselfHe thought he was supposed to push the other doorknob thru (I was actually using the still attached doorknob to release the lock)For some reason this left the internal mechanism locked in placeWe both figured that there was some release spot that would easily open the lockAfter about an hour of trying and another hour looking up information on the internet for that specific lock we decided just to call a professional"http://www.austinlocksmith24.com/" Happened to be the first listingI figured whoever they sent out could at least give us some information on why we were having so much trouble opening our doors when they were locked and show us what we had missed in this internal mechanismWe called them, they were very friendly, and even wanted to send someone that night - which we told them was not necessaryThat being said the guy they sent was not good with basic communication skills and treated us like we were mnsI explained the issueHe was able to open the door in less than a secondHe just pulled out a pocked knife and inserted it into the "release" spot in the mechanism that we had spent so much time looking forSo I told him - "Hey what did you do? We were trying to find the release spot for over an hour last night." He responds with: "I'll show you in a moment where is the door ***." I pointed out the door [redacted] we had removed and he spent all of about seconds screwing it back into place with his drillKeep in mind - I did not ask him to do this and in fact I have done this MANY MANY times myselfI thought at the time it was just a courtesy for him to spend seconds putting my door [redacted] back in placeAfter he had the doorknob back in place he pointed out the hole in the front that is supposed to be where you would insert a toothpick to open it"You just insert a paperclip or something like that in here and the door will unlock." Wowthanksfor thatI then tell him that I've had doorknobs like this since I was a kid and that while the ones I had as a child unlocked easily from the outside, these do notThen I listed some of the many things we had tried"Well a paper clip should work." He saysWowthanks(I did actually try a paperclip later, and it did NOT work at all)Then the real bad news hitsHe shows us the bill for his less than seconds of workIt's $for the service call(that was expected)$to open the door - what we called them for (that's fine)and $for the "INSTALL." WTF! What I thought was him saving me minutes by spending seconds putting the doorknob back onwithout asking us if we could handle that on our ownwas him ripping us offIn the end he gave us no useful information, and charged us an additional $for work we did not ask him to doIn all, it ended up being about dollars for his seconds of workNow if I had known that in advance and had had someone who bothered to listen to me and had actually asked me before adding extra unneeded "services", this would be a very different reviewLesson learnedI will do a little more research before calling a locksmith the next time

We work hard to provide quality results, good prices and top customer service. We believe that this job was done professionally and the customer charged appropriately. We received a call on May 9, from Ms***, requesting an installation of a deadbolt on her interior
door. She believed the extra security was necessary because of ongoing issues with unauthorized access into her room.Our technician responded and informed Ms*** that this door was a hollow core door and not intended for the additional lock installation. Ms*** understood the details and instructed the lock to be installed. Our technician installed a new deadbolt at the cost of $which included the service call, parts and labor. Additionally we provided and installed another lock on a different door for Ms*** for an additional cost of $35.00.Both locks were installed and functioning properly. Five days later our technician starts receiving numerous text messages from Ms***. We receive a call from Ms*** later and went to investigate the problem. The crack in the paint and the slight separation of the edge of the door panel is not a result of the lock installation. We had informed Ms*** that this could happen if someone attempts entry with a lock installed on this type of doorIn order to keep our customers happy, we will do a courtesy refund of $25.00. However we are reiterating that this will worsen with additional entry attempts on the locked door. Our recommendation is to install a higher quality door. If this is done we will be more than happy to install a deadbolt at a discounted price for her.Sincerely,O&E Lock and Key

The technician came out to my vehicle and was able to open my car doorsHe did fine, however the cost was $
I called other companies afterwards, such as Pop-A-Lock, a more popular company, and they stated the price would have been $I don't understand why this particular company charged 3x the going rate for the same service? It took less than minto open my vehicle
In my opinion, this seems to be a form of price gouging

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and found the solution to be agreeable.
However, I would not recommend the service to any of my friends, members, or companies that I work with.Please have them refund the $25 back to my credit card. Best Regards,
[redacted]

After feeling a bit ripped off by their locksmith I did a little digging to figure out more about this company. It appears to be a bit of a fly-by-night operation. Their "corporate address" is the same as an apartment complex in Steiner Ranch.
We have had a regular issue with our child locking bathroom doors with no one in them. We have very standard interior door knobs on our bathrooms, however we cannot get them to unlock using the normal means of inserting a toothpick. I've literally tried everything from coat-hangers, skewers, long toothpicks, and the wooden end of an incense stick. Finally, I decided the easiest thing to do was just remove the door [redacted].
This actually worked great, and in fact I've removed and reinstalled our bathroom doorknobs 5 or 6 times just in the last few years. I'm actually pretty quick, now I can get into the bathroom and reinstall the doorknob in under 5 minutes.
So everything was fine and good until my child did this again last week and my husband decided he wanted to try out this procedure himself. He thought he was supposed to push the other doorknob thru (I was actually using the still attached doorknob to release the lock). For some reason this left the internal mechanism locked in place.
We both figured that there was some release spot that would easily open the lock. After about an hour of trying and another hour looking up information on the internet for that specific lock we decided just to call a professional.
"http://www.austinlocksmith24.com/"
Happened to be the first listing.
I figured whoever they sent out could at least give us some information on why we were having so much trouble opening our doors when they were locked and show us what we had missed in this internal mechanism.
We called them, they were very friendly, and even wanted to send someone that night - which we told them was not necessary.
That being said the guy they sent was not good with basic communication skills and treated us like we were mns.
I explained the issue. He was able to open the door in less than a second. He just pulled out a pocked knife and inserted it into the "release" spot in the mechanism that we had spent so much time looking for.
So I told him - "Hey what did you do? We were trying to find the release spot for over an hour last night."
He responds with: "I'll show you in a moment where is the door [redacted]."
I pointed out the door [redacted] we had removed and he spent all of about 10 seconds screwing it back into place with his drill. Keep in mind - I did not ask him to do this and in fact I have done this MANY MANY times myself. I thought at the time it was just a courtesy for him to spend 10 seconds putting my door [redacted] back in place.
After he had the doorknob back in place he pointed out the hole in the front that is supposed to be where you would insert a toothpick to open it.
"You just insert a paperclip or something like that in here and the door will unlock."
Wow... thanks... for that.
I then tell him that I've had doorknobs like this since I was a kid and that while the ones I had as a child unlocked easily from the outside, these do not.
Then I listed some of the many things we had tried.
"Well a paper clip should work." He says. Wow.. thanks... (I did actually try a paperclip later, and it did NOT work at all).
Then the real bad news hits... He shows us the bill for his less than 20 seconds of work. It's $10 for the service call... (that was expected)... $16 to open the door - what we called them for (that's fine)... and $29.99 for the "INSTALL." WTF!
What I thought was him saving me 5 minutes by spending 10 seconds putting the doorknob back on... without asking us if we could handle that on our own... was him ripping us off.
In the end he gave us no useful information, and charged us an additional $30 for work we did not ask him to do. In all, it ended up being about 60 dollars for his 20 seconds of work. Now if I had known that in advance and had had someone who bothered to listen to me and had actually asked me before adding extra unneeded "services", this would be a very different review.
Lesson learned... I will do a little more research before calling a locksmith the next time.

Review: Saturday, 05/09/2015 I needed an extra vaulted lock on the master bedroom, and I called the Internet ad: [redacted] (O & E Locksmith). A lady answered the phone and said prices were $35 & up, $10 for the service fee to come over to my home. When the guy arrived at my home, he said it would cost around $195 and I said the price was too high, so he went down to $170 which already had been the fee on the web advertisement because of a 15% discount.That night after the technician left, my husband noticed that there was a crack on the door jamb where the lock was installed.Tuesday 05/12/2015 - I texted the technician on Tuesday to fix the damage however he had already been paid $170. He was rude and argued with me and responded to my text was Im not going to do anything about it, the crack is not our responsibility. Its just a common paint crack. Im done with you contact my office.Furthermore, he emailed me and made false, exaggerated statements about me in the customer service comments. His message to me was You spoke to them 3x today and texted me 30 times. I dont know what else to tell you. Please stop harassing us. Whos harassing whom? I have proof that he texted me sarcastically on my phone several times more than my few responses to him.Until he installed the lock on my bedroom door, it did not have any splits in it. Anyone can see in pictures that there were no marks there previously, and no one would want that kind of a lousy job done for their home.Wednesday 05/13/2015 I contacted the office and a woman answered the phone, and said the manager, supposedly the regional manager, would call me and arrive at my house after hours. My husband and I waited for hours, yet he didnt show up or even call us back. I called again, and got no reply.Thursday 05/14/2015 I called the office again the next day and finally the regional manager showed up at my door, in a ratty shirt and jeans. This guy was telling me that it had been five days(?) and he thought the split in the door wasnt there the day the technician was at our home. He was going on about how he knows we made this up? I was alone at home, and he was using an unnecessarily loud voice, was very intimidating, and talked over me without listening to a single thing I had to say. I became quite frightened, so I told him to get out of my house.Basically, it was awful customer service, just blatant impoliteness, although I only wanted to get the split in the door jamb repaired without asking for a refund. Instead their response was that they had nothing to do with the damage.If anyone wants an unprofessional job done to their home and lip service, I certainly recommend this company.It wasnt worth $170 for a very lousy job done.Desired Settlement: I only wanted to get the split in the door jamb repaired without asking for a refund.

Business

Response:

We work hard to provide quality results, good prices and top customer service. We believe that this job was done professionally and the customer charged appropriately. We received a call on May 9, 2015 from Ms. [redacted], requesting an installation of a deadbolt on her interior door. She believed the extra security was necessary because of ongoing issues with unauthorized access into her room.Our technician responded and informed Ms. [redacted] that this door was a hollow core door and not intended for the additional lock installation. Ms. [redacted] understood the details and instructed the lock to be installed. Our technician installed a new deadbolt at the cost of $170.00 which included the service call, parts and labor. Additionally we provided and installed another lock on a different door for Ms. [redacted] for an additional cost of $35.00.Both locks were installed and functioning properly. Five days later our technician starts receiving numerous text messages from Ms. [redacted]. We receive a call from Ms. [redacted] later and went to investigate the problem. The crack in the paint and the slight separation of the edge of the door panel is not a result of the lock installation. We had informed Ms. [redacted] that this could happen if someone attempts entry with a lock installed on this type of door. In order to keep our customers happy, we will do a courtesy refund of $25.00. However we are reiterating that this will worsen with additional entry attempts on the locked door. Our recommendation is to install a higher quality door. If this is done we will be more than happy to install a deadbolt at a discounted price for her.Sincerely,O&E Lock and Key

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and found the solution to be agreeable.

However, I would not recommend the service to any of my friends, members, or companies that I work with.Please have them refund the $25 back to my credit card. Best Regards,

After feeling a bit ripped off by their locksmith I did a little digging to figure out more about this company. It appears to be a bit of a fly-by-night operation. Their "corporate address" is the same as an apartment complex in Steiner Ranch.
We have had a regular issue with our child locking bathroom doors with no one in them. We have very standard interior door knobs on our bathrooms, however we cannot get them to unlock using the normal means of inserting a toothpick. I've literally tried everything from coat-hangers, skewers, long toothpicks, and the wooden end of an incense stick. Finally, I decided the easiest thing to do was just remove the door [redacted].
This actually worked great, and in fact I've removed and reinstalled our bathroom doorknobs 5 or 6 times just in the last few years. I'm actually pretty quick, now I can get into the bathroom and reinstall the doorknob in under 5 minutes.
So everything was fine and good until my child did this again last week and my husband decided he wanted to try out this procedure himself. He thought he was supposed to push the other doorknob thru (I was actually using the still attached doorknob to release the lock). For some reason this left the internal mechanism locked in place.
We both figured that there was some release spot that would easily open the lock. After about an hour of trying and another hour looking up information on the internet for that specific lock we decided just to call a professional.
"http://www.austinlocksmith24.com/"
Happened to be the first listing.
I figured whoever they sent out could at least give us some information on why we were having so much trouble opening our doors when they were locked and show us what we had missed in this internal mechanism.
We called them, they were very friendly, and even wanted to send someone that night - which we told them was not necessary.
That being said the guy they sent was not good with basic communication skills and treated us like we were mns.
I explained the issue. He was able to open the door in less than a second. He just pulled out a pocked knife and inserted it into the "release" spot in the mechanism that we had spent so much time looking for.
So I told him - "Hey what did you do? We were trying to find the release spot for over an hour last night."
He responds with: "I'll show you in a moment where is the door [redacted]."
I pointed out the door [redacted] we had removed and he spent all of about 10 seconds screwing it back into place with his drill. Keep in mind - I did not ask him to do this and in fact I have done this MANY MANY times myself. I thought at the time it was just a courtesy for him to spend 10 seconds putting my door [redacted] back in place.
After he had the doorknob back in place he pointed out the hole in the front that is supposed to be where you would insert a toothpick to open it.
"You just insert a paperclip or something like that in here and the door will unlock."
Wow... thanks... for that.
I then tell him that I've had doorknobs like this since I was a kid and that while the ones I had as a child unlocked easily from the outside, these do not.
Then I listed some of the many things we had tried.
"Well a paper clip should work." He says. Wow.. thanks... (I did actually try a paperclip later, and it did NOT work at all).
Then the real bad news hits... He shows us the bill for his less than 20 seconds of work. It's $10 for the service call... (that was expected)... $16 to open the door - what we called them for (that's fine)... and $29.99 for the "INSTALL." WTF!
What I thought was him saving me 5 minutes by spending 10 seconds putting the doorknob back on... without asking us if we could handle that on our own... was him ripping us off.
In the end he gave us no useful information, and charged us an additional $30 for work we did not ask him to do. In all, it ended up being about 60 dollars for his 20 seconds of work. Now if I had known that in advance and had had someone who bothered to listen to me and had actually asked me before adding extra unneeded "services", this would be a very different review.
Lesson learned... I will do a little more research before calling a locksmith the next time.

Review: I looked for locksmith online due to being locked out of my residence. [redacted] was the first item to show up so I called for their assistance. The website says for Residential lockouts "starting at $25". As soon as the technician arrived he mumbled out $165. I thought that was extremely high. In addition, I thought the technician would attempt to manipulate the door lock, instead he started by jarring between the door and door frame at the latch. The technician did not advise me of the possibility of damage that this was going to cause. I called another locksmith service afterwards [redacted] and inquired about their policy on determining the cost. This other company's policy was for the technician to observe the issue, discuss options with customer, disclose if any damage might be done and get approval from customer, and disclose the cost for the service prior. I asked about what it would cost if they just opened the door by jarring between the door and the door frame, Their response was that was considered a basic charge of $29 since there was no need to pick the lock or drill the lock.

The technician did agree to come out the following day to attempt to repair but then called the following day and said he was not able to make it. Requested on 2/11 and 2/12 to speak to Manager or someone in charge and kept getting contacted by the technician.

I believe in addition to my complaint of the damage that the advertisement(web page) is deceptive. There is a large variance from $25 to $165. I would have understood if the lock would have needed to been drilled, removed, and replaced. The service received does not warrant the price charged.Desired Settlement: I request that the damages to the door be repaired. In addition, I request an adjustment to the House Lockout charge of $165 to the base cost of $25 for residential lockout.

The technician came out to my vehicle and was able to open my car doors. He did fine, however the cost was $135.00

I called other companies afterwards, such as Pop-A-Lock, a more popular company, and they stated the price would have been $44.00. I don't understand why this particular company charged 3x the going rate for the same service? It took less than 10 min. to open my vehicle.

In my opinion, this seems to be a form of price gouging.

Review: I was grossly over charged by this company for service provided. I was taken advantage of because I was in a desperate situation. I am having great difficulty contacting management because I am getting the run around.Desired Settlement: According to their website the typical lockout fee is 10$ for the service call and 25$ minimum. They charged me 110$ for this service I would like to get a portion of this back