OEMPartsQuick.com

I was hesitant to purchase from this outfit, because of the core charge. They charged me $150, I had to pay another $30 to ship the core back. Then I never heard from them. Several weeks went by and they never contacted me about any problem with the core return. Finally, I asked when they were going to refund my core deposit, and at that point they decided to inform me that they wouldn't for some made up excuse about writing on the box. I was prepared to purchase more products from this place, but now will take my business elsewhere. I suggest you do as well.

My name is Katie S*** and I am in charge of HR/ Payroll/ Customer RelationsI am responding to Complaint number *** *** ***I have attached pictures that we received from Mr***.The part was shipped with brackets attachedThe box was damaged ( per
customer) alledgedly causing end brackets to be broken off (no longer in side of damaged box)Per our policy, the customer was to contact UPS to file a claim and we would also file a claim with UPSWhereas, UPS will send an investagator to retrieve the package and determine if the damage was caused by us (poorly packaged) or them for neglectful shipping proceduresOur parts manager did have a new part sent out yesterday to the customer with an anticipated receive date of 3/25/There is also a follow up package containing a return shipping label for Mr*** to return the damaged part to us at no cost to himWe will then settle our loss with UPS.If you have any questions or concerns please feel free to call me anytime from 8am - 5pm EST.Thank you,Katie S*Human ResourceDonwood, INC

My name is Katie S[redacted] and I am in charge of HR/ Payroll/ Customer Relations. I am responding to Complaint number [redacted]. I have attached pictures that we received from Mr. [redacted].The part was shipped with 2 brackets attached. The box was damaged ( per customer)...

alledgedly causing end brackets to be broken off (no longer in side of damaged box). Per our policy, the customer was to contact UPS to file a claim and we would also file a claim with UPS. Whereas, UPS will send an investagator to retrieve the package and determine if the damage was caused by us (poorly packaged) or them for neglectful shipping procedures. Our parts manager did have a new part sent out yesterday to the customer with an anticipated receive date of 3/25/16. There is also a follow up package containing a return shipping label for Mr. [redacted] to return the damaged part to us at no cost to him. We will then settle our loss with UPS.If you have any questions or concerns please feel free to call me anytime from 8am - 5pm EST.Thank you,Katie S[redacted]Human ResourceDonwood, INC