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Oeuf Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me once I review the freight charges and choose the dresser they are planning to replace mine withThe matter will be resolved after the replacement has been sent and is fully functional in my home Sincerely, [redacted]

I regret to hear that one of our customers had an issue with their Oeuf dresser and were dissatisfied with our initial proposal for a replacementAlthough the year warranty is long overdue, customer satisfaction is important to usI would be happy to replace the dresser at no charge, however, I would ask the customer to cover the freight costThis can range from $- $depending on the final destination(In most urban areas throughout the US, the cost is between $150-$250.) Please let me know if this is acceptable and we'll make immediate arrangementsThank you

Revdex.com:
There isn't an option for "accept Business response with some emendations," so I'm choosing to click "accept" and cast this in a positive light
I agree that the representative was polite, professional, and handled my questions in a timely mannerWhen, however, he wrote to say that no replacement kits were available any longer, and I wrote back to ask if there was anything else you could do to make up for the fact that I could no longer use the bouncer (such as replace it), he wrote back to say there was in fact nothing else he could do; that your business was only required to provide the fix kits, and that these were no longer in stock so there was nothing he could doThat's somewhat different than the generous offer of store credit you're making here -- and since his wording in the email seemed polite but curt, I assumed there was no point in pressing the matter further with your company, and chose to bring the matter up with the Revdex.com
We do not have proof of purchase for the bouncer because it was given to usOur friends did not, to my knowledge, get it from a big online retailer (in which case they'd have an email chain documenting that), but from someplace local -- they brought it to us with a bow on it and a tag that, if I recall correctly, was from a shop where they liveIf we can still send it back to you for a credit in your online shop, that would be great
So, to emend the text of the pre-written Revdex.com response:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution seems satisfactory to me, assuming the business is able to do the credit without us having proof of purchaseThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once I review the freight charges and choose the dresser they are planning to replace mine with. The matter will be resolved after the replacement has been sent and is fully functional in my home.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] & [redacted]

I regret to hear that one of our customers had an issue with their Oeuf dresser and were dissatisfied with our initial proposal for a replacement. Although the 5 year warranty is long overdue, customer satisfaction is important to us. I would be happy to replace the dresser at no charge, however, I...

would ask the customer to cover the freight cost. This can range from $150 - $650 depending on the final destination. (In most urban areas throughout the US, the cost is between $150-$250.) Please let me know if this is acceptable and we'll make immediate arrangements. Thank you.

In 2007 when the recall occurred we did everything within our power to resolve the situation. We were able to send out repair kits to customers who had already purchased the bouncers and updated the models...

we had in stock. Since 2007, we have discontinued our bouncer as well as several other collections, to make room for new pieces. Looking back through our correspondence, we only spoke about repairing or replacing the bouncer and never touched on the subject of reimbursement. As the bouncers have been discontinued and are well out of warranty, we no longer have the repair kits to distribute and no longer have a collection of bouncers to replace the one you have. Our standard solution at this time, which we think is very reasonable, is to have the bouncers returned to us and issue a credit to our online shop. If you would kindly provide us with proof of purchase we will happily remedy the situation right away.
We are disappointed that this is the route you chose to take in the matter as our correspondence was cut short before we fully resolved the situation. We stand behind our products and pride ourselves on our customer service. To the best of our understanding, the customer service representative was very polite when speaking with you on the phone and responded to each of your emails well within an hour. We sincerely apologize for any confusion caused on our part and look forward to speaking with you in the future.

Hello [redacted] and [redacted], Joseph reaching out from Oeuf. I am contacting you today regarding a letter we received in the mail from the Revdex.com. The letter was regarding a complaint you had filed on February **, 2017. It was concerning the treatment you received for issues...

you had with your Sparrow crib that you purchased in November of 2007. First, I want to sincerely apologize for the inconveniences you have faced with your crib. I must say, I was very surprised to hear about the manner in which your issues were addressed (or not addressed), as stated in your letter. It is not only contrary to our quality-centric customer service policy but contrary to how we have resolved any such complaints in the past.I am not sure exactly what occurred with your case but since we have no emails in our database from either you or the retailer regarding the matter, I have to assume all communication was over the phone. Regardless, I would love to make things up to you. I am more than happy to send you a new Sparrow crib in the color of your choice.For our records, if you still have the crib please send me some pictures of the damages. Those would be greatly appreciated. Thank you and I will be waiting to hear back from you.Best,JosephCustomer Service

Review: We have a bouncy chair manufactured by this company; it was recalled in 2007. We did not know it was recalled at that time, and now have a new baby and would like to use the bouncy seat (or really, any bouncy seat) for our new baby.

I learned about the recall and contacted the company. The CS representative said that unfortunately they no longer have the repair kits to fix the malfunction. *Nor can they do anything to reimburse us for the fact that we have an unusable $100 bouncy seat from their company!* I would really expect, given that this is a luxury brand, better customer service. They can't send us a replacement? They can't reimburse us to buy a new one? I would have been totally happy with a repair kit and fixing it myself -- but just having to throw away a $100 piece of baby equipment really doesn't seem okay to me.Desired Settlement: We'd be happy with any number of outcomes. They could replace the bouncy seat; they could send us a check to buy a new one from another company; they could at least send PROFUSE APOLOGIES for not being able to help us, instead of curt, pro forma denials. Yes, the recall was seven years ago, but people have children over the course of more than seven years; and most people with more than one child reuse the equipment they had from the first child. We did not think we were going to have to buy a new one of these. If the company can't (as I feel they should) either make this chair safe or provide us with a new one, they should at least be super duper apologetic about not being able to. Total customer service fail.

Business

Response:

In 2007 when the recall occurred we did everything within our power to resolve the situation. We were able to send out repair kits to customers who had already purchased the bouncers and updated the models we had in stock. Since 2007, we have discontinued our bouncer as well as several other collections, to make room for new pieces. Looking back through our correspondence, we only spoke about repairing or replacing the bouncer and never touched on the subject of reimbursement. As the bouncers have been discontinued and are well out of warranty, we no longer have the repair kits to distribute and no longer have a collection of bouncers to replace the one you have. Our standard solution at this time, which we think is very reasonable, is to have the bouncers returned to us and issue a credit to our online shop. If you would kindly provide us with proof of purchase we will happily remedy the situation right away.

We are disappointed that this is the route you chose to take in the matter as our correspondence was cut short before we fully resolved the situation. We stand behind our products and pride ourselves on our customer service. To the best of our understanding, the customer service representative was very polite when speaking with you on the phone and responded to each of your emails well within an hour. We sincerely apologize for any confusion caused on our part and look forward to speaking with you in the future.

Consumer

Response:

There isn't an option for "accept Business response with some emendations," so I'm choosing to click "accept" and cast this in a positive light.

I agree that the representative was polite, professional, and handled my questions in a timely manner. When, however, he wrote to say that no replacement kits were available any longer, and I wrote back to ask if there was anything else you could do to make up for the fact that I could no longer use the bouncer (such as replace it), he wrote back to say there was in fact nothing else he could do; that your business was only required to provide the fix kits, and that these were no longer in stock so there was nothing he could do. That's somewhat different than the generous offer of store credit you're making here -- and since his wording in the email seemed polite but curt, I assumed there was no point in pressing the matter further with your company, and chose to bring the matter up with the Revdex.com.

We do not have proof of purchase for the bouncer because it was given to us. Our friends did not, to my knowledge, get it from a big online retailer (in which case they'd have an email chain documenting that), but from someplace local -- they brought it to us with a bow on it and a tag that, if I recall correctly, was from a shop where they live. If we can still send it back to you for a credit in your online shop, that would be great.

So, to emend the text of the pre-written Revdex.com response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution seems satisfactory to me, assuming the business is able to do the credit without us having proof of purchase. Thank you.

Sincerely,

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Description: FURNITURE-CHILDREN'S

Address: 119 8th Street, Suite #301, Brooklyn, New York, United States, 11215

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