[redacted] did Purchase to have his transmission rebuilt from us, The vehicle application in which he did request is an item that we build most often, and used is uncommon in our sales. We only put a 30 day warranty on transmissions purchased from us and installed by the customer due to...
the frequent lack of knowledge compared to a qualified service technician. When purchased through our shop with installation from our technician's we offer a 1 year warranty. When [redacted] called and said the transmission did not work properly after his brother installed it and asking a few questions it was all too familiar to the same problem we have with individuals not installing them properly. I had told them to bring it in and we would look at it for them. When [redacted] and his brother came in, we quickly identified the converter hadn't been installed properly from the marks in the shaft, which means the fluid will not pump at all and the transmission wont perform a 100%. His brother also mentioned he didn't flush out the cooling lines with anything other then an air hose. Which means all the debris from the bad transmission now just got dumped into the rebuilt transmission which would also make the valve body hard to shift and perform correctly. We went through the transmission for them at no cost I do believe. I did have the paperwork ready for them, although when they came to pick it up, I wasn't present to give it to them, I needed to explain some of the issues. My counter employees had asked them to comeback to talk to me and recive the warrant and parts description list that was installed in the transmission After trying to explain it to them several times before they just remained confused. i can reprint the info and fax it into the Revdex.com if that would be easier. And/or mail it to the customer.
[redacted] did Purchase to have his transmission rebuilt from us, The vehicle application in which he did request is an item that we build most often, and used is uncommon in our sales. We only put a 30 day warranty on transmissions purchased from us and installed by the customer due to...
the frequent lack of knowledge compared to a qualified service technician. When purchased through our shop with installation from our technician's we offer a 1 year warranty. When [redacted] called and said the transmission did not work properly after his brother installed it and asking a few questions it was all too familiar to the same problem we have with individuals not installing them properly. I had told them to bring it in and we would look at it for them. When [redacted] and his brother came in, we quickly identified the converter hadn't been installed properly from the marks in the shaft, which means the fluid will not pump at all and the transmission wont perform a 100%. His brother also mentioned he didn't flush out the cooling lines with anything other then an air hose. Which means all the debris from the bad transmission now just got dumped into the rebuilt transmission which would also make the valve body hard to shift and perform correctly. We went through the transmission for them at no cost I do believe. I did have the paperwork ready for them, although when they came to pick it up, I wasn't present to give it to them, I needed to explain some of the issues. My counter employees had asked them to comeback to talk to me and recive the warrant and parts description list that was installed in the transmission After trying to explain it to them several times before they just remained confused. i can reprint the info and fax it into the Revdex.com if that would be easier. And/or mail it to the customer.