Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] If I can only respond with an 'accept' or 'reject' of their response, how can I get more specific with what I'd like them to do to resolve the issue? Their response was vague and didn't address one of my issuesI would like to ask these specific points of Off-Grid: Immediately obtain the necessary permit from [redacted] CountyReturn to me the pertinent pages from the AEP net metering application that they agreed to in May: athe sketch of the system bthe page in the application with their electrician's signatureReimburse me immediately on receipt with a certified check or money order for the qualified solar installer's costs to put in the disconnect switches, troubleshoot and correct the system, including the one faulty circuit and any issues the county inspection findsThanks again for your help! [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Altenergy's invoice specifically states they 'rebuilt an existing system installed by someone elseThe workmanship was poor, things didn't meet code, etcWe have it installed correctly and inspected now and have completed the net metering paperwork.' The only item Off-Grid offered to do was install a disconnect for the net meteringSince OG installed the system with inferior workmanship and used methods and materials that weren't up to code, they weren't sufficiently capable of completing the system, since it would not have passed the county inspection.Perhaps this is why OG refused to have their electrician sign the county permit application stating 'The system has been installed in accordance with the manufacturer's specifications as well as all applicable provisions in the National Electrical Code.' Outback's specifications state the charge controller not be installed in an exterior environment, where OG installed it, and none of the other issues Altenergy found would have needed correcting.I did ask OG for help making the system net metered, since the off-grid configuration didn't work due to insufficient batteries (including the extra I purchased from OG, leaving me to speculate the load calculations were incorrect) and the system was configured as a basystem when no grid power is present (corroborated by Altenergy as why I needed to manually switch the house power to 'off' for the solar system to worknot exactly automatic!)OG's reply in a 4/25/email states 'Here is the receipt for the inverterWe are waiting for the electrician to fax the signed Net Meter form back overI will send it to you as soon as I get it.' Their next email stated 'Because this was originally sold to you as an off grid system there wasn’t a need in [redacted] county for a building permit.Now that you want to net meter, it changes the whole thingIn order for Appalachian Power to put a net meter on your home they require an electrical inspectionSo we now have to apply to [redacted] county for a building permit and then once received we have to schedule an inspection of your system [redacted] county requires an electrical wiring schematic and line drawing of panel layoutWe have to have the electrical engineer get us that diagramI have filled out the permit but I am waiting for the engineered drawing to accompany it so I can turn it in.'Neither I nor the county received the permit applicationAfter my initial Revdex.com complaint requesting OG file for the permit, OG supplied the application, without their electrician's signature or the previously promised electrical wiring schematic of the system Nor did I receive the net metering application promised in their 4/25/email.OG promised me a working solar system within a month's timeTheir electrician last visited months after my initial payment and did not complete the systemI was charged more than $more than the originally agreed on priceOG attempted to also charge me for freight which was never agreed uponMost of my phone calls were never returnedI never got a working system, off grid or net meteredWhen I asked for their help to make the system work in the simplest way possible (net metered) I was not supplied with a completed permit application nor a net metering application, both of which needed either/or the business owner's signature and the installing electrician's signatureLacking that, I had no choice but to seek completion of the system with another companyThe installers I hired completed the system, applied for the county permit and the net metering application in weeks Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] If I can only respond with an 'accept' or 'reject' of their response, how can I get more specific with what I'd like them to do to resolve the issue? Their response was vague and didn't address one of my issuesI would like to ask these specific points of Off-Grid: Immediately obtain the necessary permit from [redacted] CountyReturn to me the pertinent pages from the AEP net metering application that they agreed to in May: athe sketch of the system bthe page in the application with their electrician's signatureReimburse me immediately on receipt with a certified check or money order for the qualified solar installer's costs to put in the disconnect switches, troubleshoot and correct the system, including the one faulty circuit and any issues the county inspection findsThanks again for your help! [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Altenergy's invoice specifically states they 'rebuilt an existing system installed by someone elseThe workmanship was poor, things didn't meet code, etcWe have it installed correctly and inspected now and have completed the net metering paperwork.' The only item Off-Grid offered to do was install a disconnect for the net meteringSince OG installed the system with inferior workmanship and used methods and materials that weren't up to code, they weren't sufficiently capable of completing the system, since it would not have passed the county inspection.Perhaps this is why OG refused to have their electrician sign the county permit application stating 'The system has been installed in accordance with the manufacturer's specifications as well as all applicable provisions in the National Electrical Code.' Outback's specifications state the charge controller not be installed in an exterior environment, where OG installed it, and none of the other issues Altenergy found would have needed correcting.I did ask OG for help making the system net metered, since the off-grid configuration didn't work due to insufficient batteries (including the extra I purchased from OG, leaving me to speculate the load calculations were incorrect) and the system was configured as a basystem when no grid power is present (corroborated by Altenergy as why I needed to manually switch the house power to 'off' for the solar system to worknot exactly automatic!)OG's reply in a 4/25/email states 'Here is the receipt for the inverterWe are waiting for the electrician to fax the signed Net Meter form back overI will send it to you as soon as I get it.' Their next email stated 'Because this was originally sold to you as an off grid system there wasn’t a need in [redacted] county for a building permit.Now that you want to net meter, it changes the whole thingIn order for Appalachian Power to put a net meter on your home they require an electrical inspectionSo we now have to apply to [redacted] county for a building permit and then once received we have to schedule an inspection of your system [redacted] county requires an electrical wiring schematic and line drawing of panel layoutWe have to have the electrical engineer get us that diagramI have filled out the permit but I am waiting for the engineered drawing to accompany it so I can turn it in.'Neither I nor the county received the permit applicationAfter my initial Revdex.com complaint requesting OG file for the permit, OG supplied the application, without their electrician's signature or the previously promised electrical wiring schematic of the system Nor did I receive the net metering application promised in their 4/25/email.OG promised me a working solar system within a month's timeTheir electrician last visited months after my initial payment and did not complete the systemI was charged more than $more than the originally agreed on priceOG attempted to also charge me for freight which was never agreed uponMost of my phone calls were never returnedI never got a working system, off grid or net meteredWhen I asked for their help to make the system work in the simplest way possible (net metered) I was not supplied with a completed permit application nor a net metering application, both of which needed either/or the business owner's signature and the installing electrician's signatureLacking that, I had no choice but to seek completion of the system with another companyThe installers I hired completed the system, applied for the county permit and the net metering application in weeks Regards, [redacted]