We retained Off Leash K-9 for training with our dog. Initially we were going to have the training at the end of June 2019. Unfortunately, our dog was having health issues and unable to be trained. I made arrangements with Danna the trainer for a later time. Again due to a chronic condition our dog was unable to be trained. This was in August. In October I reached out to Danna as we had talked about training schedule. I was told that she was booked until the new year 2020. She did offer me a different trainer in Dec. our dog was having growth issues and we decided to cancel training instead of reschedule as we did not know when he would be able to train. I requested a refund of my $1000 deposit minus their ridiculous charge of $175 to process. I was told it would take 14 days. After 16 days I contacted the company and was told they were busy and it got put aside. They stated that they would process ASAP. I again contacted the company after 2 days stating I had not received the refund. After not hearing back from them I sent an email stating that if I did not receive the refund by the next day I would contact the Revdex.com. I then received a response from the owner stating he processed the refund that morning. He also told me not to contact him again. I still have never received the refund.
We retained Off Leash K-9 for training with our dog. Initially we were going to have the training at the end of June 2019. Unfortunately, our dog was having health issues and unable to be trained. I made arrangements with Danna the trainer for a later time. Again due to a chronic condition our dog was unable to be trained. This was in August. In October I reached out to Danna as we had talked about training schedule. I was told that she was booked until the new year 2020. She did offer me a different trainer in Dec. our dog was having growth issues and we decided to cancel training instead of reschedule as we did not know when he would be able to train. I requested a refund of my $1000 deposit minus their ridiculous charge of $175 to process. I was told it would take 14 days. After 16 days I contacted the company and was told they were busy and it got put aside. They stated that they would process ASAP. I again contacted the company after 2 days stating I had not received the refund. After not hearing back from them I sent an email stating that if I did not receive the refund by the next day I would contact the Revdex.com. I then received a response from the owner stating he processed the refund that morning. He also told me not to contact him again. I still have never received the refund.