Off Road Industries Reviews (2)
Off Road Industries Rating
Address: 224 South Main St, Canandaigua, New York, United States, 14424
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Address: 224 South Main St, Canandaigua, New York, United States, 14424
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From: Lifetime LED < [redacted] @ [redacted] .com>Date: Thu, Jul 30, at 1:PMSubject: Off Road Industries ( [redacted] )To: [redacted] @ [redacted] .orgWe received a letter notifying us of a complaint that was sent against usThe ID number is [redacted] with [redacted] , Complaint Handler ext ***In regards to the complaint, we tries to replace the customers purchase with an upgraded version at no additional costThen he started demanding a full refund from a purchase that was placed on 8/3/Our warranty clearly states that we will repair or replace the lights, we do not make any claims of a guarantee, only repair or replacementHe became very agitated and started calling multiple times everyday and threatening our employees over the phoneHe would also email several times a day with threats of legal actionWe have saved all of the emails and voice mails from him if needed.If you need any further information you can contact us at this email address or call us at ###-###-####Thank you for your time,***
From: Lifetime LED <[redacted].com>Date: Thu, Jul 30, 2015 at 1:51 PMSubject: Off Road Industries ([redacted])To: [redacted].orgWe received a letter notifying us of a complaint that was sent against us. The ID number is [redacted] with [redacted],...
Complaint Handler ext [redacted]In regards to the complaint, we tries to replace the customers purchase with an upgraded version at no additional cost. Then he started demanding a full refund from a purchase that was placed on 8/3/14. Our warranty clearly states that we will repair or replace the lights, we do not make any claims of a guarantee, only repair or replacement. He became very agitated and started calling multiple times everyday and threatening our employees over the phone. He would also email several times a day with threats of legal action. We have saved all of the emails and voice mails from him if needed.If you need any further information you can contact us at this email address or call us at ###-###-####Thank you for your time,[redacted]