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Offers.com LLC

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Reviews Offers.com LLC

Offers.com LLC Reviews (2)

Initial Business Response / [redacted] (1000, 8, 2016/07/08) */ According to our Insurance Provider Plan the amount billed was amount we could chargeThe actual insurance 6/11/claim turned in was not broken down into correct codes for proceduresWe did not intentionally file incorrectlyWhen it was brought to our attentionWe immediately sent a corrected breakdown of services1/22/A additional insurance check was sent for services rendered to dateWe still have retention fee to submit once impressions are taken [redacted] Total fee charged was [redacted] CompAdolesTX [redacted] Pre-Ortho Records [redacted] Full retention/ Parent signed contract for [redacted] Paid only down payment of [redacted] Never paid any additional payments when statements sent for the month contract Inspaid to date [redacted] Total [redacted] TWS saw patient today/ patient wants early release refuses to wear elastics and just wants braces offImpressions will be taken in Michigan City and insurance will be sent for retainers (X-X-XX) Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] never received a billOrthodontic Affiliates has our address on file and was verbally given our address over the phone multiple times between December 9, and April when we were first made aware of no paymentsThe bills were sent to [redacted] mother whose address the office wrote on the contract***'s insurance was billed an additional amount during this time and they (over)paid while we were trying to get a resolution [redacted] and I have been treated like this was intentional on our part, who wants a hard time getting your child orthodontic treatment? There should be no more fees accrued since we paid over the [redacted] we should have only had to payWe paid so called late fees plus lawyer fees for never getting a bill roughly [redacted] So retainers should be completely included in these feesThere shouldn't be more insurance submissions

Initial Business Response /* (1000, 8, 2016/07/08) */
According to our Insurance Provider Plan the amount billed was amount we could charge. The actual insurance 6/11/14 claim turned in was not broken down into correct codes for procedures. We did not intentionally file incorrectly. When it was...

brought to our attention. We immediately sent a corrected breakdown of services. 1/22/16 A additional insurance check was sent for services rendered to date. We still have retention fee to submit once impressions are taken. [redacted]
Total fee charged was [redacted] Comp. Adoles. TX
[redacted] Pre-Ortho Records
[redacted] Full retention/
Parent signed contract for [redacted] Paid only down payment of [redacted]
Never paid any additional payments when statements sent for the 18 month contract.
Ins. paid to date [redacted]
[redacted] Total [redacted]
TWS saw patient today/ patient wants early release refuses to wear elastics and just wants braces off. Impressions will be taken in Michigan City and insurance will be sent for retainers.
(X-X-XX)

Initial Consumer Rebuttal /* (3000, 10, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] never received a bill. Orthodontic Affiliates has our address on file and was verbally given our address over the phone multiple times between December 9, 2015 and April 2016 when we were first made aware of no payments. The bills were sent to [redacted] mother whose address the office wrote on the contract. [redacted]'s insurance was billed an additional amount during this time and they (over)paid while we were trying to get a resolution. [redacted] and I have been treated like this was intentional on our part, who wants a hard time getting your child orthodontic treatment? There should be no more fees accrued since we paid over the [redacted] we should have only had to pay. We paid so called late fees plus lawyer fees for never getting a bill roughly [redacted] So retainers should be completely included in these fees. There shouldn't be more insurance submissions.

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Address: 7801 N Capital Of Texas Hwy Ste 300, Austin, Texas, United States, 78731-1196

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