Office Max, Inc.

Complaint: ***
I am rejecting this response because:Yes, I purchased my car on August 20, believing the dealership had sold me a safe, reliable car because it was under the "Certified Pre-Owned Program." From the August, thru November 2nd, They had my car in their shop a total of daysThis vehicle was not of "exceptional condition" to be sold to anyone for that matter nor should it have been under the "Certified Pre-Owned Program." The year, 100,mile warranty is only good for major power train componentsFor the first days, I was covered under the express warrantyI also knew that there is a CT State Law for the dealer to be responsible for extending the express warranty for every day the car is in the dealer's shopArtioli did not fix my car as a "measure of goodwill for their customer." I had to involve my lawyer in the matter and he sent them a letter letting them know that they were now on record to being responsible in fixing my vehicleI had to bring my car back for the same as well as other problems with my car times totaling rental cars from EnterpriseIn January 2016, I spoke to Leo about taking care of my vehicle once AGAIN because the same problem had occurred but my extended warranty was now over He informed me that it would be taken care of and done in hoursAfter I dropped off my car, I received a phone call from Artioli letting me know that they had specific instructions from Leo to charge the customer 100%As soon as my warranty ended, they immediately were going to charge me for the same problems I have been having since August that they obviously never fixedI picked up my car WITHOUT them fixing itI am looking into my options currently on this situationI no longer want to do business with them nor would I pay out of my pocket expenses for the repairs and problems my car already had when they sold them to me. I purchased the car Aug20, I brought the car in for it's first repair on August 27, Here is a list of problems that I've had with my car. Aug 2015-Vibration in the steering wheelBoth wheels were bent.Sept 2015-Again, Vibration in the steering wheelHad problems starting multiple times, seat belt light, tire pressure light was on, head light dimSept/Oct 2015- Car wouldn't start (towed), Temp gauge wasn't working, lightening bolt on dash board, miles to empty gauge was wrongOct 2015- Heat wasn't workingOct 2015- TPMS codes C0077, TPMS codes B1A27, tire bead leak, power steering pump leak, Radiator leak, Transmission fluid leak, front strut leak, heat STILL not working, water temp gauge RED, daytime light lowNov 2015- Leaking transmission fluid all over my drivewayJan 2016- low tire pressure light is on and it is vibrating again at high way speeds.My month warranty ended on November 20, Due to the State Law and my lawyer's letter, they had to extend my warranty to days longer because that was the amount of time they had it in their repair shopThis extended warranty ended on December 18, All of these repairs occurred prior to December 18, which was fully coveredMy first time bringing my car in outside its' "warranty" in January they were going to charge me full price for recurring problems and repairsThey never paid for any repairs that was in "good will" for the customer because I was protected under the warrantyThey took their first shot in charging me full price for a repair that they never actually fixed because my warranty expired.These are not minor problemsThese should of been fixed before selling me the carI have given them multiple chances to repair my problemsWhy would I bring my car back AGAIN, knowing I'll be charged for it and that there is no guarantee it will be fixedWe are literally going around in circles with repairs and problemsI have small children to transport around to all of our activities and functionsI can't keep bringing my car in to the dealership for repairsI have already missed piano lessons, drum lessons, dance classes, soccer practice and appointments because of being sold an unreliable vehicleNow I have to go through the process again of having to possibly trade in for a different vehicleI am beyond upset due to the way they treat their customers and selling me an unsafe car.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID#: ***Company Name: Artioli DodgeCompany Contact Name: Robert A*** or Rudy P***Company Contact Phone: ###-###-####Company Contact Email: ***Consumer's
Name: *** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: Hello, This customer brought his vehicle to our dealership after frustrating failed attempts to repair by another dealershipAfter examining the repairs performed on his truck by the other dealer, and spending much time driving and diagnosing its performance, the result was inconclusive except for the fact that the truck had an aftermarket brake master cylinder installedThe theory was that maybe a factory Dodge master cylinder might be a better quality and possibly improve braking performanceThis was discussed with the customer who promptly approved the replacement for the quoted priceAfter the replacement the customer was informed that the braking performance was improved only marginally and that more work was neededThe vehicle has an ABS system which is in question, and is severely rusted which makes component replacement and bleeding the brake system difficultFurthermore, the ABS unit is no longer produced for this truck so locating and acquiring a unit might be costly and include shipping expensesThe customer made it clear he did not want to pursue any further repairs and promptly picked up his vehicleOur offer is to continue with the needed repairs to his braking system and to replace the rusted or defective components, while extending a courtesy 20% parts and labor discount to the customerArtioli Dodge Management

Complaint ID#:    [redacted]Company Name:    Artioli DodgeCompany Contact Name:    Rudy P[redacted]Company Contact Phone:    ###-###-####Company Contact Email:   [redacted]Consumer's Name:   [redacted]...

[redacted]Complaint Information:    The vehicle was sold to our customer late August 2015. Because of its exceptional condition, the vehicle qualified for Chrysler's Certified Pre Owned Vehicle program which among other benefits, comes with a comprehensive 7 year, 100,000 mile warranty. Although some issues did develop with her vehicle, most were covered at no charge by her warranty, and the others were taken care of at no charge through our dealership as a measure of goodwill for our customer. Although the CPOV warranty comes with a manufacturer's $100.00 deductible, Artioli [redacted] will be happy to pay the deductible for her once again for any current or future issues she may have with her vehicle. At Artioli [redacted] our customer's complete satisfaction has always been our goal since first opening our doors in 1975. This customer's vehicle is well protected with the CPOV warranty until September 18,th 2019 or 100,000 miles whichever comes first. She is welcome to contact us at any time for any needed vehicle repairs or service. Thank You-Management Sent on:     2/2/2016 4:01:01 PM

Artioli Chrysler Dodge [redacted] completely stands behind their work and appreciates this customers business over the years. It is not uncommon for a new part to fail and all our installed parts carry  a full manufacturer's warranty. We immediately agreed to reimburse the customer after her...

initial request. Sometimes the check request process take a while to be processed. The refund requested is now in the mail to the customer. The customer has been contacted by our service manager Leo, and has stated she is completely satisfied.R.P._Service Director