Office of Jeffrey Lee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First off they have spelled my son's name wrong; [redacted] , not [redacted] Second and most importantly, they have missed one part about our actual experience with them during the consultation of which I will describe:Everything said regarding the consultation is correct from the point of explanation of the necessity of the panoramic X-ray up to the final pricing of the entire procedure, which didn't turn out to be the final price afterallReason being the fact that after [redacted] and his father, along with me his mother by phone, had already agreed to the procedure cost AND paid it in full, the finance manager [redacted] (refused to give last name) supposedly "forgot" to include the cost of the full sedation by general anesthesia as we had already planned to have during the procedureFrom there, [redacted] asked to add an extra charge of an estimated $500+ to include the general anesthesiaFrom there we decided to cancel the entire procedureEven though we received a full refund of the amount we had already agreed to pay for the procedure, this is very unprofessional workJust because [redacted] "forgot" to include the cost of general anesthesia doesn't mean we can easily pull $out of our pocket just like thatBecause of this missing piece to the story regarding the very unprofessional work and experience provided by the office of DrJeffrey Lee, we reject the first response to this complaint Regards, [redacted]

Thank you for your time in reviewing this matterPlease find the attached response, but kindly note that the complaint has been settled by the consumer.To whom this may concern, Thank you for notifying us of this complaintThe situation has been resolved and the patient’s balance has been paid by [redacted] on January 21, via check We hope to maintain a good relationship with [redacted] and will still offer financial aid for his dental procedure if he is interested[redacted] The following is a summary of what had occurred during [redacted] visit (Please note that the complaint from his mother, [redacted] was not present on this day to experience the sequence of events) [redacted] is a year old male who came into our office on Dec 7, for the evaluation and extraction of his wisdom teethPrior to the patient’s visit, we verified the patient’s insurance as a courtesy to themHowever, the prices for wisdom teeth vary depending on the tooth’s level of impaction and [redacted] ’s insurance did not guarantee quotes given over the phoneSo we had asked the patient to come in so that [redacted] can evaluate the area and told him we will be able to go over the prices prior to his surgery including what his insurance coversWe are often able to offer special promotions or payment plans depending on the patient’s financial needs and wanted to do this for [redacted] Prior the consultation, we had received a full mouth xray from the patient’s dentistThis xray did not show the patient’s wisdom teeth and thus was not useful to treat the patient’s conditionThis fact was explained to [redacted] and emphasized that it is critical that we take a panoramic xray which will show his wisdom teeth as well as the nerves that run in the jawHe understood and we proceeded with taking an xray and evaluating his wisdom teethAfter the consultation, our finance department had written a full treatment plan which included the price for the consultation, the panoramic xray, and the extraction of his four wisdom teethIt was clearly explained step by step of how much the insurance will cover and the patient was notified of his out of pocketIn this case, the patient was maxing out on his annual remaining maximum for the yearThus, it was easy to explain that the “total cost of the procedure” minus his “annual remaining maximum” was his out of pocketThe patient was fully aware of all the finances and [redacted] agreed and signed the financial agreement and paid to receive his services with a credit card(We will be happy to provide you a copy of this signed agreement as well as the xrays taken if neededWe simply will require the patient to sign a medical release of his records)[redacted] was set to go into surgery until his mother was notified of the financial charges over the phone by her husbandHis mother, [redacted] who is the customer who sent in this complaint, was not in the office on this day and became upset at the charges and told her son to not proceed with treatmentWe tried to offer financial aid to them, however [redacted] was not willing to attempt a financial plan at this timeWe credited back the patient’s credit card and offered to see him again another timeSince [redacted] was the patient who received the consultation and panoramic xray, a claim was sent to his insurance since he had already signed the financial agreement which indicated these services Unfortunately the insurance company did not pay for his consultation and xray due to frequency limitations, and a bill was sent to [redacted] Since [redacted] is our patient, and we have not had any contact with his mother ***, we were please to see [redacted] come in to pay her son’s balanceThank you for your time in this mannerWe appreciate your follow up and can answer any further questions or concerns regarding [redacted] Sincerely, The Office of Jeffrey Lee MD DMDIrvine Blvd STE Tustin, CA 714-734-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off they have spelled my son's name wrong; [redacted], not [redacted]. Second and most importantly, they have missed one part about our actual experience with them during the consultation of which I will describe:Everything said regarding the consultation is correct from the point of explanation of the necessity of the panoramic X-ray up to the final pricing of the entire procedure, which didn't turn out to be the final price afterall. Reason being the fact that after [redacted] and his father, along with me his mother by phone, had already agreed to the procedure cost AND paid it in full, the finance manager [redacted] (refused to give last name) supposedly "forgot" to include the cost of the full sedation by general anesthesia as we had already planned to have during the procedure. From there, [redacted] asked to add an extra charge of an estimated $500+ to include the general anesthesia. From there we decided to cancel the entire procedure. Even though we received a full refund of the amount we had already agreed to pay for the procedure, this is very unprofessional work. Just because [redacted] "forgot" to include the cost of general anesthesia doesn't mean we can easily pull $500 out of our pocket just like that. Because of this missing piece to the story regarding the very unprofessional work and experience provided by the office of Dr. Jeffrey Lee, we reject the first response to this complaint.
Regards,
[redacted]

Thank you for your time in reviewing this matter. Please find the attached response, but kindly note that the complaint has been settled by the consumer.To whom this may concern, Thank you for notifying us of this complaint. The situation has been resolved and the patient’s balance has been paid by...

[redacted] on January 21, 2016 via check.  We hope to maintain a good relationship with [redacted] and will still offer financial aid for his dental procedure if he is interested.[redacted]The following is a summary of what had occurred during [redacted] visit (Please note that the complaint from his mother, * was not present on this day to experience the sequence of events). [redacted] is a 20 year old male who came into our office on Dec 7, 2015 for the evaluation and extraction of his wisdom teeth. Prior to the patient’s visit, we verified the patient’s insurance as a courtesy to them. However, the prices for wisdom teeth vary depending on the tooth’s level of impaction and [redacted]’s insurance did not guarantee quotes given over the phone. So we had asked the patient to come in so that [redacted] can evaluate the area and told him we will be able to go over the prices prior to his surgery including what his insurance covers. We are often able to offer special promotions or payment plans depending on the patient’s financial needs and wanted to do this for [redacted]. Prior the consultation, we had received a full mouth xray from the patient’s dentist. This xray did not show the patient’s wisdom teeth and thus was not useful to treat the patient’s condition. This fact was explained to [redacted] and emphasized that it is critical that we take a panoramic xray which will show his wisdom teeth as well as the nerves that run in the jaw. He understood and we proceeded with taking an xray and evaluating his wisdom teeth. After the consultation, our finance department had written a full treatment plan which included the price for the consultation, the panoramic xray, and the extraction of his four wisdom teeth. It was clearly explained step by step of how much the insurance will cover and the patient was notified of his out of pocket. In this case, the patient was maxing out on his annual remaining maximum for the year. Thus, it was easy to explain that the “total cost of the procedure” minus his “annual remaining maximum” was his out of pocket. The patient was fully aware of all the finances and [redacted] agreed and signed the financial agreement and paid to receive his services with a credit card. (We will be happy to provide you a copy of this signed agreement as well as the xrays taken if needed. We simply will require the patient to sign a medical release of his records).[redacted] was set to go into surgery until his mother was notified of the financial charges over the phone by her husband. His mother, [redacted] who is the customer who sent in this complaint, was not in the office on this day and became upset at the charges and told her son to not proceed with treatment. We tried to offer financial aid to them, however [redacted] was not willing to attempt a financial plan at this time. We credited back the patient’s credit card and offered to see him again another time. Since [redacted] was the patient who received the consultation and panoramic xray, a claim was sent to his insurance since he had already signed the financial agreement which indicated these services.  Unfortunately the insurance company did not pay for his consultation and xray due to frequency limitations, and a bill was sent to [redacted]. Since [redacted] is our patient, and we have not had any contact with his mother [redacted], we were please to see [redacted] come in to pay her son’s balance. Thank you for your time in this manner. We appreciate your follow up and can answer any further questions or concerns regarding [redacted].  Sincerely, The Office of Jeffrey Lee MD DMD17452 Irvine Blvd STE 100 Tustin, CA 92780 714-734-9363

Review: Over charged billing.

Here what happen, my son got refferal to see this dentist from my general dentis, we called them to make sure that our insurance will cover the fee. When we came to our appointment day, they did not tell us that they contact our insurance or not. Then they took image again which our general dentis has been sent it to them. After that, they said that we have to pay $1083 to pull the wisdom teeth, again they did not tel how much insurance portion covere for the service. Then we decide to cancell not their service as too much money that we hv to pay from our pocket.

Then they said that we still hv to pay for the image that they took, but my son did not signed it.

We received statement from our insurance that they don't pay anything to this dentist, for oral exam and image which total $253 which is due upon received. We we so dissapointed they rip off. We received their bill 12/19/2015.Desired Settlement: We want to pay

Oral exam $42

Image $0

This $42 I just follow what insurance pay to my general dentist.

Business

Response:

Thank you for your time in reviewing this matter. Please find the attached response, but kindly note that the complaint has been settled by the consumer.To whom this may concern, Thank you for notifying us of this complaint. The situation has been resolved and the patient’s balance has been paid by [redacted] on January 21, 2016 via check. We hope to maintain a good relationship with [redacted] and will still offer financial aid for his dental procedure if he is interested.[redacted]The following is a summary of what had occurred during [redacted] visit (Please note that the complaint from his mother, * was not present on this day to experience the sequence of events). [redacted] is a 20 year old male who came into our office on Dec 7, 2015 for the evaluation and extraction of his wisdom teeth. Prior to the patient’s visit, we verified the patient’s insurance as a courtesy to them. However, the prices for wisdom teeth vary depending on the tooth’s level of impaction and [redacted]’s insurance did not guarantee quotes given over the phone. So we had asked the patient to come in so that [redacted] can evaluate the area and told him we will be able to go over the prices prior to his surgery including what his insurance covers. We are often able to offer special promotions or payment plans depending on the patient’s financial needs and wanted to do this for [redacted]. Prior the consultation, we had received a full mouth xray from the patient’s dentist. This xray did not show the patient’s wisdom teeth and thus was not useful to treat the patient’s condition. This fact was explained to [redacted] and emphasized that it is critical that we take a panoramic xray which will show his wisdom teeth as well as the nerves that run in the jaw. He understood and we proceeded with taking an xray and evaluating his wisdom teeth. After the consultation, our finance department had written a full treatment plan which included the price for the consultation, the panoramic xray, and the extraction of his four wisdom teeth. It was clearly explained step by step of how much the insurance will cover and the patient was notified of his out of pocket. In this case, the patient was maxing out on his annual remaining maximum for the year. Thus, it was easy to explain that the “total cost of the procedure” minus his “annual remaining maximum” was his out of pocket. The patient was fully aware of all the finances and [redacted] agreed and signed the financial agreement and paid to receive his services with a credit card. (We will be happy to provide you a copy of this signed agreement as well as the xrays taken if needed. We simply will require the patient to sign a medical release of his records).[redacted] was set to go into surgery until his mother was notified of the financial charges over the phone by her husband. His mother, [redacted] who is the customer who sent in this complaint, was not in the office on this day and became upset at the charges and told her son to not proceed with treatment. We tried to offer financial aid to them, however [redacted] was not willing to attempt a financial plan at this time. We credited back the patient’s credit card and offered to see him again another time. Since [redacted] was the patient who received the consultation and panoramic xray, a claim was sent to his insurance since he had already signed the financial agreement which indicated these services. Unfortunately the insurance company did not pay for his consultation and xray due to frequency limitations, and a bill was sent to [redacted]. Since [redacted] is our patient, and we have not had any contact with his mother [redacted], we were please to see [redacted] come in to pay her son’s balance. Thank you for your time in this manner. We appreciate your follow up and can answer any further questions or concerns regarding [redacted]. Sincerely, The Office of Jeffrey Lee MD DMD17452 Irvine Blvd STE 100 Tustin, CA 92780 714-734-9363

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First off they have spelled my son's name wrong; [redacted], not [redacted]. Second and most importantly, they have missed one part about our actual experience with them during the consultation of which I will describe: