Bought a Toyota Echo from StCharles Motors in May Car was to replace an even older ToyotaThe whole team at StCharles was both helpful and reliableFound two problems with the car after buying it - Both problems were solved as soon as they looked at the carThis is an older car but the price was fair and the service was amazing
Re: Complaint ID [redacted]
Dear Revdex.com,We received you letter today about the complaint from [redacted]. We made every attempt to service his system per our Service Policy. When Mr. [redacted] called our office on January 24, 2017 he was yelling furiously and would not allow us to respond,...
therefore, instead of continuously subjecting ourselves to his verbal abuse, we asked that he call back after he calmed down so that a conversation could occur. He immediately called back, still yelling therefore we told him someone would call him back later and we hung up. This was not the first time we have endured verbal abuse from his or his wife. Therefore, we already refunded his money accompanied by this letter (below), which was mailed to him on January 25, 2017."Our service technician hos attempted to service the aerobic system located at 21445 Fairview Circle on several occasions, There has been ongoing rood construction that has prevented us from servicing the system, on the days that we have been in your area. Our contract states that if we are unable to service the system, then there would be a service coil charge to return to service. However, since the construction is no fault of yours or ours we've not charged any additional service charges to return. Our office has been in contact with you and your wife during this process. At one point we were given specific directions of on alternate route, however when the technician took this route the construction crew was there and informed him that he could service the system before 9:00 am or after 5:00 pm. This, however, is not a time that our technicians are servicing systems in your area. We were also notified on 01/12/17 that the construction is clearing up and access shouldn't be as difficult. Your work order was re-circulated to be serviced when the technician was back in your area servicing systems. As of today, we will be pulling the work order out of circulation.Our office staff has been subjected to extreme verbal hostility by both you and your wife on more than one occasions during this process Therefore it is apparent that for the best interest of both parties we are cancelling the service contract and refunding the service visits that have not yet been performed. A refund check in the amount of $380.00 for the remaining 4 services not yet performed is attached. We will forward the appropriate documents to the county office.In on effort to assist you in locating a new service provider (name omitted) we have provided contact information for a service provider that services Clearstream aerobic systems in your area. We do hope that you find satisfaction with the new service provider of your choosing."Please consider this matter resolved as the owner has already been sent a refund, prior to us receiving this letter about the complaint, without his asking. Please feel free to call me with any questions.[redacted], Manager[redacted] I.H. [redacted] • [redacted], Texas
Initially presents themselves as legitimate, but that soon changes after they have your money. I bought a vw for $5000, and half a year later, I am sick with a car that will have the same cost in repairs. I have tried to call a number of times and it seems the first thing out of the manager's mouth is "I don't have to pay for that".
During the sale it was never mentioned that they sell warranty with their vehicles, and so once the first transmission went, he offered to pay $500 to help.... I am now on the fourth transmission, new alternator, need new tie rods, axle bearing, tensioner, fan blower, and numerous other minor issues. Do your homework, bring your mechanic and don't trust anyone.
St. Charles motors stands behind their products.
In the winter of 2015 I purchased a truck from St. Charles motors. Unfortunately on the first warm day of spring I discovered that the AC did not work.
[redacted] and his guys at St. Charles spend considerable time and money ensuring the air was functioning and would stay functioning. I was very satisfied with the result.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, the company should learn the difference between verbal abuse and verbal assertion. My wife states she had one conversation with the organization the only thing she said to them was " you need to talk to my husband about that." I don't consider that abusive.
Regards,
[redacted]
If your on a budget and looking for a reasonable used vehicle then St Charles Motors is the place to go. Fantastic customer service!! I bought a vehicle and noticed a few things (that they wouldn't have known unless they drove it for a bit) and all I had to do was call them and they had it in and fixed the same day at no charge to me. I highly recommend them.
Bought a Toyota Echo from StCharles Motors in May Car was to replace an even older ToyotaThe whole team at StCharles was both helpful and reliableFound two problems with the car after buying it - Both problems were solved as soon as they looked at the carThis is an older car but the price was fair and the service was amazing
Re: Complaint ID [redacted]
Dear Revdex.com,We received you letter today about the complaint from [redacted]. We made every attempt to service his system per our Service Policy. When Mr. [redacted] called our office on January 24, 2017 he was yelling furiously and would not allow us to respond,...
therefore, instead of continuously subjecting ourselves to his verbal abuse, we asked that he call back after he calmed down so that a conversation could occur. He immediately called back, still yelling therefore we told him someone would call him back later and we hung up. This was not the first time we have endured verbal abuse from his or his wife. Therefore, we already refunded his money accompanied by this letter (below), which was mailed to him on January 25, 2017."Our service technician hos attempted to service the aerobic system located at 21445 Fairview Circle on several occasions, There has been ongoing rood construction that has prevented us from servicing the system, on the days that we have been in your area. Our contract states that if we are unable to service the system, then there would be a service coil charge to return to service. However, since the construction is no fault of yours or ours we've not charged any additional service charges to return. Our office has been in contact with you and your wife during this process. At one point we were given specific directions of on alternate route, however when the technician took this route the construction crew was there and informed him that he could service the system before 9:00 am or after 5:00 pm. This, however, is not a time that our technicians are servicing systems in your area. We were also notified on 01/12/17 that the construction is clearing up and access shouldn't be as difficult. Your work order was re-circulated to be serviced when the technician was back in your area servicing systems. As of today, we will be pulling the work order out of circulation.Our office staff has been subjected to extreme verbal hostility by both you and your wife on more than one occasions during this process Therefore it is apparent that for the best interest of both parties we are cancelling the service contract and refunding the service visits that have not yet been performed. A refund check in the amount of $380.00 for the remaining 4 services not yet performed is attached. We will forward the appropriate documents to the county office.In on effort to assist you in locating a new service provider (name omitted) we have provided contact information for a service provider that services Clearstream aerobic systems in your area. We do hope that you find satisfaction with the new service provider of your choosing."Please consider this matter resolved as the owner has already been sent a refund, prior to us receiving this letter about the complaint, without his asking. Please feel free to call me with any questions.[redacted], Manager[redacted] I.H. [redacted] • [redacted], Texas
Initially presents themselves as legitimate, but that soon changes after they have your money. I bought a vw for $5000, and half a year later, I am sick with a car that will have the same cost in repairs. I have tried to call a number of times and it seems the first thing out of the manager's mouth is "I don't have to pay for that".
During the sale it was never mentioned that they sell warranty with their vehicles, and so once the first transmission went, he offered to pay $500 to help.... I am now on the fourth transmission, new alternator, need new tie rods, axle bearing, tensioner, fan blower, and numerous other minor issues. Do your homework, bring your mechanic and don't trust anyone.
St. Charles motors stands behind their products.
In the winter of 2015 I purchased a truck from St. Charles motors. Unfortunately on the first warm day of spring I discovered that the AC did not work.
[redacted] and his guys at St. Charles spend considerable time and money ensuring the air was functioning and would stay functioning. I was very satisfied with the result.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, the company should learn the difference between verbal abuse and verbal assertion. My wife states she had one conversation with the organization the only thing she said to them was " you need to talk to my husband about that." I don't consider that abusive.
Regards,
[redacted]
If your on a budget and looking for a reasonable used vehicle then St Charles Motors is the place to go. Fantastic customer service!! I bought a vehicle and noticed a few things (that they wouldn't have known unless they drove it for a bit) and all I had to do was call them and they had it in and fixed the same day at no charge to me. I highly recommend them.
Tim the General Manager was absolutely fantastic to deal with!
We bought a 2003 Ford Focus Station Wagon from him on Jan. 19th, 2016.we love our new car and definitely buy from them again!
He bent over backwards for us! I would highly recommend buying a good used vehicle from here!!!!!
And Tim is such a nice man to deal with, and amazing Customer Service!!!! You Rock Tim! Thank you for such an easy and wonderful experience !!!ð