OfficeMax Grand & Toy

I bought an LG phoneMy daughter put the phone on the ground at an angle and it crackedHowever, the phone still workedAbout months later LG required that I download an updateThe update shut down my phone and would not let it workWhen I called the company they were unable to help me over the phoneThey asked me to send in the phone and they would fix itI received an email saying that they were going to charge me $to fix the phoneI told them that I just wanted to have the software fixed that they required me to downloadThey said that they would not be able to do that without fixing the screen and charging me because the warranty had been voided when my daughter cracked the screenI pointed out that the software was required by them to download and that nobody else could fix the softwareThey responded that they do not do partial fixesI am upset because they are the ones that caused the issueThey put the software issue on *** and said that it was their issuemy question is how can all of these companies fix a car or computer over the internet but LG requires you to send in your phoneWhy can they not fix their own operating system? It seems very shady of this company not to stand behind their own productsIf I required you to do something shouldn't I stand behind or be required to fix the problem if one was createdLG does not stand by their own products and blams *** for their software issuesHow can you trust a company like that? I can'tI would highly recommend not buying an LG phoneThat is something that I feel I can stand behind