Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First and foremost, my mother, *** *** purchased a complete king bed with power and for head and foot for over $3,This was never stated as a "low end," or "high end." I do believe that should be a bed of high quality.When my husband came in, he did not request a "low budget" mattress but rather a single twin bed that was comparable to the king bed his mother-in-law had previously purchased According to ***, they showed him only beds that were in excess of $1,and he politely told them that we did not need so spend that much for a single twin mattress So, as a selection of the owners of the store, he was guided to the $bedThe bed came the day my mother returned home from hospitalization......it seemed fine, but shortly after, she complained of back pain and discomfort After we took pictures and showed them the picture on our cell phone in October, they agreed to send out an inspector to look at the mattress This was perfectly acceptable for them to do and we agreed There was an inspector who did come out the first time in October and then it was agreed to send out another mattress to replace the damaged quality mattress Once again, my mother is very thin and weighs very little. Over the phone we agreed upon a more firmer mattress seeing she was elderly I appreciated the feedback and we did so That mattress came and was even "poorer" quality than the first By early January this mattress was sagging againBoth my husband and I went to the store, I took off work for an afternoon to have this discussion The mother, not *** was there that dayHer mannerisms are abrupt and she does not let anyone speak I asked her to listen to me and understand what I was saying We looked at multiple mattresses of which she could not even locate the warranty on the mattress that she told me was like the one she selected for my mother.When the last mattress came for replacement is was UNBELIEVALBE! Honestly you can carry it through the house with one hand...it has no support, no padding, NOTHING Who chose this "low end" mattress now? It definitely is not like what was sent out day one when the mother told me she was not going to replace it and we would have to spend MORE money......I stated I would not do it I began looking elsewhere and we quickly found a "name brand" mattress from a "name brand store," that is exactly what we should have had from day one and we paid only $325.00!!I am dissatisfied with their response, their attitude and their poor customer service! Most importantly, no company that is rated by the Revdex.com should act in such a manner and I find it repulsive! We have saved the pictures of all mattresses and have the last mattress saved for anyone to review I am seriously considering calling channel to discuss the poor quality and to show them the last mattress that clearly SPEAKS FOR ITSELF! Anyone who would treat customers with such ignorance and arrogance is deplorable and I do not wish any other person to be taken for granted or to be treated as we have! I am embarrassed for them!Yes, and the big ALL SALES AND ORDERS ARE FINAL AND NOW REFUNDABLE are hand written above their cash register! And after many inquiries I found it in tiny print on the small white sales receipt that is attached to the large ordering slip! If Tawhnee's mother could not even locate the warranty on the like for like mattress in their store, brand new, how were we to know it was a year warranty! belittling customers and treating them as though they are not educated is a huge mistake and a poor representation to the Revdex.com.Price does not always equal quality! Unfortunately according to Sack Time Inc, it does! I would love to show someone the mattress quality of the $we purchased compared to Sack Time, Inc quality of $507.00!I stand firm in respectfully requesting the money spend for the first mattress Also of note, they are totally unable to find their receipts, it is up to the customer to find them so I do find parts of the communication humoring since I do have the copies and apparently they do not! Another excellent customer service pointI also have a copy of the sign which hangs above the cash register....no date, not printed but rather handwritten Was it placed after our purchase or before?For the betterment of the Revdex.com: First receipt was 10/30/for $3,Second receipt was 3/15/for Third receipt was exchange on 10/7/ The last bed can be provided but is at my mothers home and not available this evening.I appreciate your time in reviewing this complaint and wish for this to be resolved quickly and not to complete the same process to other customers. Respectfully,*** ***
In response to the complaint,*** ***'s wife, ***, did indeed come into the store and spoke to *** regarding the mattresses having sagging issuesWe have changed the mattress and it never had a sagging issue in the endWe wanted to make the customer happy by quickly getting them into another mattressIt is not our decision on what the client ends up purchasingWe showed the client several different mattresses and did explain that the mattress for the twin is NOT going to be equivalent to the King mattress they had previously purchasedWe have mattresses that start at $and go up to $24,Each client that walks in through our door, are explained each detail of each mattress and explained about the different qualities on which one will last longer and hold better for an every night sleeperWe actually do keep records on every invoices, which we had attached to show what was ordered and with the no delivery charges on the first complaint response, so I really do not understand why the client is saying that we can't find the invoicesThe client accepted on the credit card and invoice/order our policies on "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE"I, ***, personally called *** *** and left them a voicemail regarding on this complaint, to try to understand why they went straight to Revdex.com when all we were waiting on them was to let us know what mattress they wanted for us to bring out to themWhen *** came in and spoke to ***, all she was doing was yell at her, which is unacceptable because *** is only there to sale and show this client what we have and what we can do for herThe warranty letter came with her mattress upon deliveryIt isn't our fault that she did not keep itI, ***, am the person who takes care of all of the customer service and warrantiesI was not working the day she came in and yelled at *** did not tolerate her rudeness and pretty much told her our policy and that it was finalThere is only so much we can do for clients that are complaining on a sagging issue, when there are really no sagging issues because even the manufacture did not even take the mattress backWe had to give the mattress away to the homeless shelter because we DO NOT sell any used mattressesWe trusted the client on what they were telling us and exchanged with no hassleThe mattress they picked out again is a first end mattress and was explained this at the time of purchaseAgain, this client never returned my call when I left them a voicemail regarding this complaintI understand that they purchased a mattress somewhere else and it isn't our problem that they did, especially when they had the opportunity for another exchangeWe absolutely CANNOT do anything else for this client, other than exchange her mattress with an inspector confirming that the mattress does indeed have a sagging issueIn the years being with Revdex.com, we are a strong family business and we have a very strong clienteleOur clients come into our store based on our trust and experienceWe always try our best to make each individual client happy with their purchaseIf a client isn't satisfied with something, we are very quick on resolving it even if the client isn't being 100% honest with usThis is why we have been in business since This specific client is just trying to take advantage of a small family business and thinks that she can get a new mattress every months, when it doesn't work this way.Thank you for considering our response and have a good weekend,*** ~ Manager
I came into the store to buy a Hotel MattressI was told the Lowes mattress was the same a * Hotel. I laid on mattresses on 06/17/2015, I said they are nice but I want the one from LowesBefore I signed the receipt I asked you are sure this is the one from LowesThe sales repeat assured me that he had been in the business for years and he know what I wanted and to trusted him. I found out that they purchased the store from original owner and have only been in business for a short time. The mattress ordered was not a hotel mattress and the wrong size. The first was return to the *** factory in Avondale at no cost to Sack Time, as it was refused and not set up(NO LOSS TO SACK TIME) I also learn that retail store can not order Hotel mattress, and that the one ordered for me was the lowest brand beautyrest but price the same as * mattress ordered directly from Hotel..They also waited until July 2, to reorder to take advantage of the free pillows and half prices($440.00) I purchased the fake hotel mattress for $1461.07, I purchase the * Hotel Mattress for $with, sheets, delivery, set up and removal. I received the Mattress at pm 07/06/2015, and notified the store of the mixed up at am 07/07/2015, am 07/07/2015. The *** beautyrest chasewood firm is only about 10" Ht it very flimsy, bendable and if adjusted needs to be pushed back into placeVery poor workmanship. The * Hotel mattress is marked with * all overHas extra tall box spring and a 13" mattress. What I asked for and what I received is two completely different items. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
In response to this complaint,
The client [redacted] and L[redacted] did purchase a twin mattress on March 15, 2014 for a mattress worth of $499 on sale that was then reduced to $470 because they had already previously purchased a King size mattress with us. When they bought the twin, they...
told us that they have a budget and so that’s what we went for. We delivered the twin mattress on March 21, 2015 at 1:52 PM. Then on October 07, 2014, [redacted] came in telling us that the mattress is having a sagging issue. We ordered another mattress which was firmer than the original one because they wanted something firmer, in order to replace the warranty defect. We believed the client on the defect and did not even send out an inspector to really see if it did have a sagging issue because we trusted the client. We delivered the second mattress (warranty exchange) on October 24, 2015 at 5:00 PM. The clients seemed happy at the [redacted]e. A few months went by and the client again showed up and so we wrote him up another warranty exchange, without inspecting the mattress again on January 26, 2015, and explained to the client that the category of mattress that they purchased is the beginning of the line. In every brand there is the first end, middle end and high end. They went for the first end, which justifies the quality and its price. This mattress is also 1 year warranty, so just by that it also gives away what kind of quality this mattress is. After explaining this to [redacted], he told us that he will speak to his wife, [redacted], about maybe just getting a better constructed mattress. After that day, we longer had any news from them to exchange the mattress and today, we see that there is this complaint on Revdex.com, which we do not understand because we have done more than we can to make this client happy. It isn’t our fault that they originally purchased a first end mattress. This is what they wanted and it is what they received. We cannot force the client to upgrade if they do not want to. We had even exchanged the defect mattress without sending an inspector and only realizing after when our team picked up the mattress, that the mattress did not have a defect on sagging. We again wanted to make the client happy and exchange another [redacted]e, knowing that the client was just not happy with the quality of the mattress. It was never a sagging issue, it was a feel and comfort problem. The client signed and accepted our policy on that, “ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE”. The client signed this on every receipts attached and on their credit card receipt. There is absolutely nothing more that we could do for these clients, especially when we were still waiting on them to let us know if they were to upgrade or have the same mattress exchanged out again.
Thank you for considering our response and have a good Memorial Day weekend,
[redacted] ~ Manager
Sack Time
[redacted]
Scottsdale, AZ 85254
###-###-#### Phone
###-###-#### Fax
[redacted]@aol.com
In response to this Revdex.com #[redacted] complaint, After speaking to you on the phone regarding on this mattress for about 24 minutes on July 7, 2015 at around 11:10 A.M, I do not understand why all of this is happening. You originally ordered a [redacted] King Set Firm fromour second...
location and when we came to your home on June 25, 2015 todeliver it, my delivery man saw that you had a Cal King Set set-up. I thenspoke to you and told you that you ordered the wrong size and that we are goingto have to order a Cal King Set. You apologized for ordering the wrong size andsaid that you will wait for the Cal King to come in. You then received the CalKing Set on Monday, July 6, 2015 in the afternoon between 1 P.M. and 4 P.M. Youaccepted everything like you had originally accepted our policy by signing yourreceipts, "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE". When Iwas speaking to you on the phone on July 7, 2015, you were very demanding andjust cursing, which is something I do not tolerate. We are adults and cancommunicate in a diplomatic manner. We already did an exchange once due to youordering the wrong size. We DO NOT sell any used mattresses here and everythingis freshly made. All I can go from this arethe receipts you signed, which clearly writes, 1 King Size Set [redacted]Beautyrest Chasewood Firm with your signatures right below. You even receivedan additional 10% off with a free delivery, free set-up, and free removal ofold one. You received exactly what you ordered with the exchange from Kingto Cal King. You had laid down on the mattress in our showroom and wanted thatexact one, which is the one you had received 2 times in 2 different sizes. We triedto be helpful and exchange for a 3rd time, but the mattress you areasking us now, is a mattress that only comes from the hotel you are now talkingabout. You purchased a [redacted] and not a Sealy. We offered you an exchange andwith over 40 different models/brands that we have in our showroom for you topick out. You are currently asking for a specific model that we do not carry. Weare not the hotel company and we were not able to do anything more than what wehad already offered you. It isn’t our fault that you had refused our 3rd exchange. When you came into our second location on July 08, 2015 to see [redacted],you recorded him and yelled at him over and over with a witness there. He hadtold you multiple times that I, [redacted], handle the customerservice. You then came in the location where I was, demanding for anotherexchange. You also recorded me, so I did the same. You received exactly whatyou ordered and did not want to hear what the 3rd option was. Youput threats on my own personal life about my school education and everythingelse with it. Since you decided to corner me by my desk face to face with me, Ihad asked you for a solid 10 seconds to get away from me. The window cleanereven had to tell you to leave the store. I called [redacted] because I felt threatenedand felt unsafe with you there, especially after you had told me the day beforethat you were under medicine. I also had to goto the city court to get a protection order, especially since you had beenresearching me personally and threatened my personal life education. Again, you signed all of your receipts acceptingour policy, "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE". Wecannot offer more than what we carry on our floor. Kind Regards, [redacted] ~ Manager Sack Time[redacted] Scottsdale, AZ 85254 ###-###-#### Phone ###-###-#### Fax [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First and foremost, my mother, *** *** purchased a complete king bed with power and for head and foot for over $3,This was never stated as a "low end," or "high end." I do believe that should be a bed of high quality.When my husband came in, he did not request a "low budget" mattress but rather a single twin bed that was comparable to the king bed his mother-in-law had previously purchased According to ***, they showed him only beds that were in excess of $1,and he politely told them that we did not need so spend that much for a single twin mattress So, as a selection of the owners of the store, he was guided to the $bedThe bed came the day my mother returned home from hospitalization......it seemed fine, but shortly after, she complained of back pain and discomfort After we took pictures and showed them the picture on our cell phone in October, they agreed to send out an inspector to look at the mattress This was perfectly acceptable for them to do and we agreed There was an inspector who did come out the first time in October and then it was agreed to send out another mattress to replace the damaged quality mattress Once again, my mother is very thin and weighs very little. Over the phone we agreed upon a more firmer mattress seeing she was elderly I appreciated the feedback and we did so That mattress came and was even "poorer" quality than the first By early January this mattress was sagging againBoth my husband and I went to the store, I took off work for an afternoon to have this discussion The mother, not *** was there that dayHer mannerisms are abrupt and she does not let anyone speak I asked her to listen to me and understand what I was saying We looked at multiple mattresses of which she could not even locate the warranty on the mattress that she told me was like the one she selected for my mother.When the last mattress came for replacement is was UNBELIEVALBE! Honestly you can carry it through the house with one hand...it has no support, no padding, NOTHING Who chose this "low end" mattress now? It definitely is not like what was sent out day one when the mother told me she was not going to replace it and we would have to spend MORE money......I stated I would not do it I began looking elsewhere and we quickly found a "name brand" mattress from a "name brand store," that is exactly what we should have had from day one and we paid only $325.00!!I am dissatisfied with their response, their attitude and their poor customer service! Most importantly, no company that is rated by the Revdex.com should act in such a manner and I find it repulsive! We have saved the pictures of all mattresses and have the last mattress saved for anyone to review I am seriously considering calling channel to discuss the poor quality and to show them the last mattress that clearly SPEAKS FOR ITSELF! Anyone who would treat customers with such ignorance and arrogance is deplorable and I do not wish any other person to be taken for granted or to be treated as we have! I am embarrassed for them!Yes, and the big ALL SALES AND ORDERS ARE FINAL AND NOW REFUNDABLE are hand written above their cash register! And after many inquiries I found it in tiny print on the small white sales receipt that is attached to the large ordering slip! If Tawhnee's mother could not even locate the warranty on the like for like mattress in their store, brand new, how were we to know it was a year warranty! belittling customers and treating them as though they are not educated is a huge mistake and a poor representation to the Revdex.com.Price does not always equal quality! Unfortunately according to Sack Time Inc, it does! I would love to show someone the mattress quality of the $we purchased compared to Sack Time, Inc quality of $507.00!I stand firm in respectfully requesting the money spend for the first mattress Also of note, they are totally unable to find their receipts, it is up to the customer to find them so I do find parts of the communication humoring since I do have the copies and apparently they do not! Another excellent customer service pointI also have a copy of the sign which hangs above the cash register....no date, not printed but rather handwritten Was it placed after our purchase or before?For the betterment of the Revdex.com: First receipt was 10/30/for $3,Second receipt was 3/15/for Third receipt was exchange on 10/7/ The last bed can be provided but is at my mothers home and not available this evening.I appreciate your time in reviewing this complaint and wish for this to be resolved quickly and not to complete the same process to other customers. Respectfully,*** ***
In response to the complaint,*** ***'s wife, ***, did indeed come into the store and spoke to *** regarding the mattresses having sagging issuesWe have changed the mattress and it never had a sagging issue in the endWe wanted to make the customer happy by quickly getting them into another mattressIt is not our decision on what the client ends up purchasingWe showed the client several different mattresses and did explain that the mattress for the twin is NOT going to be equivalent to the King mattress they had previously purchasedWe have mattresses that start at $and go up to $24,Each client that walks in through our door, are explained each detail of each mattress and explained about the different qualities on which one will last longer and hold better for an every night sleeperWe actually do keep records on every invoices, which we had attached to show what was ordered and with the no delivery charges on the first complaint response, so I really do not understand why the client is saying that we can't find the invoicesThe client accepted on the credit card and invoice/order our policies on "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE"I, ***, personally called *** *** and left them a voicemail regarding on this complaint, to try to understand why they went straight to Revdex.com when all we were waiting on them was to let us know what mattress they wanted for us to bring out to themWhen *** came in and spoke to ***, all she was doing was yell at her, which is unacceptable because *** is only there to sale and show this client what we have and what we can do for herThe warranty letter came with her mattress upon deliveryIt isn't our fault that she did not keep itI, ***, am the person who takes care of all of the customer service and warrantiesI was not working the day she came in and yelled at *** did not tolerate her rudeness and pretty much told her our policy and that it was finalThere is only so much we can do for clients that are complaining on a sagging issue, when there are really no sagging issues because even the manufacture did not even take the mattress backWe had to give the mattress away to the homeless shelter because we DO NOT sell any used mattressesWe trusted the client on what they were telling us and exchanged with no hassleThe mattress they picked out again is a first end mattress and was explained this at the time of purchaseAgain, this client never returned my call when I left them a voicemail regarding this complaintI understand that they purchased a mattress somewhere else and it isn't our problem that they did, especially when they had the opportunity for another exchangeWe absolutely CANNOT do anything else for this client, other than exchange her mattress with an inspector confirming that the mattress does indeed have a sagging issueIn the years being with Revdex.com, we are a strong family business and we have a very strong clienteleOur clients come into our store based on our trust and experienceWe always try our best to make each individual client happy with their purchaseIf a client isn't satisfied with something, we are very quick on resolving it even if the client isn't being 100% honest with usThis is why we have been in business since This specific client is just trying to take advantage of a small family business and thinks that she can get a new mattress every months, when it doesn't work this way.Thank you for considering our response and have a good weekend,*** ~ Manager
I came into the store to buy a Hotel MattressI was told the Lowes mattress was the same a * Hotel. I laid on mattresses on 06/17/2015, I said they are nice but I want the one from LowesBefore I signed the receipt I asked you are sure this is the one from LowesThe sales repeat assured me that he had been in the business for years and he know what I wanted and to trusted him. I found out that they purchased the store from original owner and have only been in business for a short time. The mattress ordered was not a hotel mattress and the wrong size. The first was return to the *** factory in Avondale at no cost to Sack Time, as it was refused and not set up(NO LOSS TO SACK TIME) I also learn that retail store can not order Hotel mattress, and that the one ordered for me was the lowest brand beautyrest but price the same as * mattress ordered directly from Hotel..They also waited until July 2, to reorder to take advantage of the free pillows and half prices($440.00) I purchased the fake hotel mattress for $1461.07, I purchase the * Hotel Mattress for $with, sheets, delivery, set up and removal. I received the Mattress at pm 07/06/2015, and notified the store of the mixed up at am 07/07/2015, am 07/07/2015. The *** beautyrest chasewood firm is only about 10" Ht it very flimsy, bendable and if adjusted needs to be pushed back into placeVery poor workmanship. The * Hotel mattress is marked with * all overHas extra tall box spring and a 13" mattress. What I asked for and what I received is two completely different items. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
In response to this complaint,
The client [redacted] and L[redacted] did purchase a twin mattress on March 15, 2014 for a mattress worth of $499 on sale that was then reduced to $470 because they had already previously purchased a King size mattress with us. When they bought the twin, they...
told us that they have a budget and so that’s what we went for. We delivered the twin mattress on March 21, 2015 at 1:52 PM. Then on October 07, 2014, [redacted] came in telling us that the mattress is having a sagging issue. We ordered another mattress which was firmer than the original one because they wanted something firmer, in order to replace the warranty defect. We believed the client on the defect and did not even send out an inspector to really see if it did have a sagging issue because we trusted the client. We delivered the second mattress (warranty exchange) on October 24, 2015 at 5:00 PM. The clients seemed happy at the [redacted]e. A few months went by and the client again showed up and so we wrote him up another warranty exchange, without inspecting the mattress again on January 26, 2015, and explained to the client that the category of mattress that they purchased is the beginning of the line. In every brand there is the first end, middle end and high end. They went for the first end, which justifies the quality and its price. This mattress is also 1 year warranty, so just by that it also gives away what kind of quality this mattress is. After explaining this to [redacted], he told us that he will speak to his wife, [redacted], about maybe just getting a better constructed mattress. After that day, we longer had any news from them to exchange the mattress and today, we see that there is this complaint on Revdex.com, which we do not understand because we have done more than we can to make this client happy. It isn’t our fault that they originally purchased a first end mattress. This is what they wanted and it is what they received. We cannot force the client to upgrade if they do not want to. We had even exchanged the defect mattress without sending an inspector and only realizing after when our team picked up the mattress, that the mattress did not have a defect on sagging. We again wanted to make the client happy and exchange another [redacted]e, knowing that the client was just not happy with the quality of the mattress. It was never a sagging issue, it was a feel and comfort problem. The client signed and accepted our policy on that, “ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE”. The client signed this on every receipts attached and on their credit card receipt. There is absolutely nothing more that we could do for these clients, especially when we were still waiting on them to let us know if they were to upgrade or have the same mattress exchanged out again.
Thank you for considering our response and have a good Memorial Day weekend,
[redacted] ~ Manager
Sack Time
[redacted]
Scottsdale, AZ 85254
###-###-#### Phone
###-###-#### Fax
[redacted]@aol.com
In response to this Revdex.com #[redacted] complaint, After speaking to you on the phone regarding on this mattress for about 24 minutes on July 7, 2015 at around 11:10 A.M, I do not understand why all of this is happening. You originally ordered a [redacted] King Set Firm fromour second...
location and when we came to your home on June 25, 2015 todeliver it, my delivery man saw that you had a Cal King Set set-up. I thenspoke to you and told you that you ordered the wrong size and that we are goingto have to order a Cal King Set. You apologized for ordering the wrong size andsaid that you will wait for the Cal King to come in. You then received the CalKing Set on Monday, July 6, 2015 in the afternoon between 1 P.M. and 4 P.M. Youaccepted everything like you had originally accepted our policy by signing yourreceipts, "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE". When Iwas speaking to you on the phone on July 7, 2015, you were very demanding andjust cursing, which is something I do not tolerate. We are adults and cancommunicate in a diplomatic manner. We already did an exchange once due to youordering the wrong size. We DO NOT sell any used mattresses here and everythingis freshly made. All I can go from this arethe receipts you signed, which clearly writes, 1 King Size Set [redacted]Beautyrest Chasewood Firm with your signatures right below. You even receivedan additional 10% off with a free delivery, free set-up, and free removal ofold one. You received exactly what you ordered with the exchange from Kingto Cal King. You had laid down on the mattress in our showroom and wanted thatexact one, which is the one you had received 2 times in 2 different sizes. We triedto be helpful and exchange for a 3rd time, but the mattress you areasking us now, is a mattress that only comes from the hotel you are now talkingabout. You purchased a [redacted] and not a Sealy. We offered you an exchange andwith over 40 different models/brands that we have in our showroom for you topick out. You are currently asking for a specific model that we do not carry. Weare not the hotel company and we were not able to do anything more than what wehad already offered you. It isn’t our fault that you had refused our 3rd exchange. When you came into our second location on July 08, 2015 to see [redacted],you recorded him and yelled at him over and over with a witness there. He hadtold you multiple times that I, [redacted], handle the customerservice. You then came in the location where I was, demanding for anotherexchange. You also recorded me, so I did the same. You received exactly whatyou ordered and did not want to hear what the 3rd option was. Youput threats on my own personal life about my school education and everythingelse with it. Since you decided to corner me by my desk face to face with me, Ihad asked you for a solid 10 seconds to get away from me. The window cleanereven had to tell you to leave the store. I called [redacted] because I felt threatenedand felt unsafe with you there, especially after you had told me the day beforethat you were under medicine. I also had to goto the city court to get a protection order, especially since you had beenresearching me personally and threatened my personal life education. Again, you signed all of your receipts acceptingour policy, "ALL SALES AND ORDERS ARE FINAL AND NON-REFUNDABLE". Wecannot offer more than what we carry on our floor. Kind Regards, [redacted] ~ Manager Sack Time[redacted] Scottsdale, AZ 85254 ###-###-#### Phone ###-###-#### Fax [redacted]