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Officemediasoftware.com

11400 W Olympic Blvd #6079, Los Angeles, California, United States, 90064

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Reviews Online Retailer Officemediasoftware.com

Officemediasoftware.com Reviews (%countItem)

I purchased Office 365 Professional 5 PC/Mac on July 30, 2019 from Office Media Software. It worked for for about 3.5 months and then stopped.
I purchased Office 365 Professional 5 PC/Mac on July 30, 2019 from Office Media Software. They sent me a login and all was well for about 3.5 months. At that time I could no longer login or update my Office account as all licenses were in use. I corresponded with Office Media and they sent me another license that worked on one computer. When I went to install on two others I received the same all licenses in use logon failure. I then contacted Office Media again and they sent me another logon - it immediately filed due to all licenses in use.

I suspect they are illegally selling unused licenses from actual businesses.

Desired Outcome

I want my *** refunded in full.

Officemediasoftware.com Response • Dec 03, 2019

We called the provided number many times but he never answered also we sent emails but he didn't reply.
We issued him full refund and attached is the refund receipt.

Officemediasoftware.com Response • Dec 03, 2019

Document Attached

Customer Response • Dec 11, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
If Office Media called, they did not leave a message. They did contact me once by email after my complaint and offered to "try to problem solve" the "all licenses in use" error message I was receiving under the last user id I was given by them.

Since this was the third user id they had given me, each for a different business and one based in China, that had either stopped working or failed, I was not interested in having them problem solve with me.

I suspect they are illegally selling unused licenses from actual businesses and when the business either becomes aware, use their remaining licenses, or the extra licenses are sold to another black-market firm the licenses stop working. Each of the three different user names I was given stopped working due to all licenses being in use. After each license stopped working, I was told I had to download and completely reinstall Office 365. This was time consuming.

When I did not respond to their email, Office Media immediately refunded my money in full. Understandable. Buyer beware!

I have ordered Office Software from this vendor on three occasions and so far so good! I am always very leery about buying from 3rd party vendors because there is ALWAYS a risk, but I have to admit that I have had great luck with this company! YES, they verify who you are via email OR credit card...I have never done the latter option as I would have the same security concerns as everybody else so I just verify with my email. So far this company has saved my company about $5500.00 on software upgrades that would have made have made my boss VERY unhappy to have to pay just to buy office software. So a big shout out and thank you to this company.

REMEMBER, verify your order via email, not by sending your credit card to them. That way your safe and have absolutely nothing to worry about. I am pretty sure I will utilize them if I EVER have to buy software again!

I ordered and received Microsoft Office Student and Home 2016. It took maybe 20 minutes for the order to process and the link and key to be sent. I followed their instructions which were clear once I saw what they were referring to. The installation and verification went very smoothly. I would definitely order from them again.

I had a lot of concerns because there are many scam companies out there, but Office Media was prompt in responding to my questions and responded to my emails within minutes so I decided to order from them, Very happy with the product and works well.

Called and was able to speak with a tech support representative right away without having a long hold time and being transferred around. My questions were answered without hassle and they even stayed on the phone with me to help get it downloaded.

Great prices but questionable business practices.
I purchased a copy of Windows 10 Professional online in the morning and saw a charge come through on my Visa from ZSK MEDIA LOS ANGELES CAUS $98.96. At that time I also received a confirmation email from Office Media re:order XXXXX. Six hours later I received an email from ZSK Media re:order XXXXX and requesting a copy of the front and back copy of my ID and credit card. This is not acceptable for online merchants in 2017. It also violates their processing agreements. Buyer beware.

Desired Outcome

Change of policy.

Officemediasoftware.com Response

Hello,
We wanted to confirm that you're the owner of the credit card used. We do this for the consumer protection and to avoid fraud.

If you're looking to buy a simple fast smooth download this is the place I rate it 5 stars as they will send you your download fast and offer support I have been buying from office media for about half a year now & let me tell you how truly satisfied we are, I have also recommended there business to my family & friends smart covent purchase!!

Office Media Software was a fast and effective way to get my new office software, will be buying more software soon easy to work with came to my email within minutes, took less then 10 minutes to install, now its up and running I recommend buying from them folks!

Works great, easy install, very intuitive, includes every Office product you'll ever need.

I ordered Microsoft Office Professional and immediately got a confirmation email and a charge showing up on my bank's website. However, I had to contact them almost an hour later to inquire about a download link and that's when I was told that they needed to call me to confirm the order. I wasn't home, so they wanted me to provide them with a copy of the front and back of both my ID and credit card. It's ironic how this company would request such information to be sent to them over the internet for MY safety and protection against fraud.
If there had been notification PRIOR to the order that a phone call was necessary, I could have provided my cell number and had no problems. I did end up having someone call my cell, but she still insisted that I send my personal info to them for "confirmation" of the order. Despite their claim, customer service isn't very conscientious about privacy and protection of personal information. They are not good at problem solving either as this was a simple problem that should have been resolved before escalating to cancelation and refund.

Product arrived on time and was as expected.

Great resource for software. Request assistance and they are there to help with questions.

My purchase from Office Media was easy and very affordable. Within 20 minutes of paying we got our Office 2016 and started using it. All ran smooth as silk. We bookmarked them for future use!. It is no doubt that I will be a repeated consumer. Keep up with the great work!

I have used Office Media several times for Windows software. License keys always arrive within 5 minutes. No complaints from me!

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Address: 11400 W Olympic Blvd #6079, Los Angeles, California, United States, 90064

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