[redacted] placed an online order on his own for package of the TOPEmployee Record File on 2/10/ The package was delivered via UPS and [redacted] opened the packaged and used of the Employee record files and then determined they were too small for his needs and would like to purchase the expanding folder instead He contacted our customer service department and spoke to Carol He was told he we can't accept opened and used items for returnEven though he only used folders it is considered usedThe item is sold by the package and the entire package must be unused The item must be in resalable condition The cost of the item was never a factor He also asked to speak to a supervisor and was told we can't accept the item for return Below is a copy of our return policy as stated on the officesupersavers.com website.If you are not satisfied with your purchase, you may return any unused and unopened item for a refund [redacted] (not including shipping costs) within the first days following your orderPlease keep all original packaging; items not in their original condition are not returnableIn order to receive credit, all products must be returned in the original packaging and including all original contentsMarcia [redacted] Customer Care ManagerOfficeSuperSavers
[redacted] placed an online order on his own for package of the TOPEmployee Record File on 2/10/ The package was delivered via UPS and [redacted] opened the packaged and used of the Employee record files and then determined they were too small for his needs and would like to purchase the expanding folder instead He contacted our customer service department and spoke to Carol He was told he we can't accept opened and used items for returnEven though he only used folders it is considered usedThe item is sold by the package and the entire package must be unused The item must be in resalable condition The cost of the item was never a factor He also asked to speak to a supervisor and was told we can't accept the item for return Below is a copy of our return policy as stated on the officesupersavers.com website.If you are not satisfied with your purchase, you may return any unused and unopened item for a refund [redacted] (not including shipping costs) within the first days following your orderPlease keep all original packaging; items not in their original condition are not returnableIn order to receive credit, all products must be returned in the original packaging and including all original contentsMarcia [redacted] Customer Care ManagerOfficeSuperSavers