Official Fence

Complaint: [redacted] I am rejecting this response because:I requested to cancel the order weeks after I had paid for the items and still had not received themIf a text msg to one of my employees is a valid form of communication with me, then a face to face request to cancel the order with this company's technician is definitely a formal requestThe reason I didn't cancel at the time is that I was told they will provide a complimentary service to help me install the equipment (which I would have declined if I knew they may bill me for it later if I am unhappy with my purchase) and that I could return the equipment once I try itFrom the day I paid in full for the order, it took exactly month and days for me to receive all of the equipment, so I couldn't have possibly returned it within the company's strict days for returnsI did however returned all of the equipment exactly days from the day I received themI was told the video recording would be slow due to my currently installed internet service, not that it would stop working every week or soI was fine with it working slow but nobody would be ok with paying $for a system that doesn't work.I do not accept that this company wants to bill me $for services that they even state was provided for free, unless I'm reading their msg incorrectly and they are just letting me know what huge favor they have done for me which I am not disputing that Regards, [redacted]

Mr*** was explained in person that ALL of his programs would not be transferred without a legal disc or CD key to do so.None of these were provided to us.It is in fact ILLEGAL for us to reinstall software on to a new computer without this proof of purchase documentation He never provided
any information for Microsoft Office or *** (which he never told the technician to install when he came in)We offered to resolve the issue if he wanted to come back in to our shop (or we could remotely assist him with these issues in about one hour time to complete these tasks)Our company cannot risk illegal activity to satiate the needs and threats of one of our patientsWe abide by the laws of the US government and the contracts that are signed via software purchases through the Copyright Infringement Act.Thank you

We have received his request for a refund and are processing that request at this timePayment should be provided within days.Digital Doc has never received a formal refund request after the initial payment and before the equipment was delivered to the customer. We provided hours of
technician labor for free on 8-16-in an attempt to resolve the installation issues the client was experiencingWe found that one of the pieces of equipment requested by the customer was not necessary, and took the part backThis refund was processed on 8-31-of a total of $We advised the client at the time of installation that his internet was not acceptable for what he wanted, and he would need to speak to his internet provider to resolve any further issues that he may experienceAll passwords related to the equipment were relinquished at the time of installation as per requested by the clientThese were given in verbal form to him, and in text to one of his employees.We received no further complaints about the camera's until they were dropped off at our office over a month after the purchaseWe have a strict day return policy and this was clearly outside of that timeframeReceipts have been attached to show the initial purchase date, and the requested refund of $120.No contracts were signed regarding labor, and the total value of our work performed is equivalent to $(hours of labor billable at $95/hr as per our standard rates)

Complaint: [redacted]
I am rejecting this response because:I requested to cancel the order 3 weeks after I had paid for the items and still had not received them. If a text msg to one of my employees is a valid form of communication with me, then a face to face request to cancel the order with this company's technician is definitely a formal request. The reason I didn't cancel at the time is that I was told they will provide a complimentary service to help me install the equipment (which I would have declined if I knew they may bill me for it later if I am unhappy with my purchase) and that I could return the equipment once I try it. From the day I paid in full for the order, it took exactly 1 month and 2 days for me to receive all of the equipment, so I couldn't have possibly returned it within the company's strict 30 days for returns. I did however returned all of the equipment exactly 30 days from the day I received them. I was told the video recording would be slow due to my currently installed internet service, not that it would stop working every week or so. I was fine with it working slow but nobody would be ok with paying $970 for a system that doesn't work.I do not accept that this company wants to bill me $570 for services that they even state was provided for free, unless I'm reading their msg incorrectly and they are just letting me know what huge favor they have done for me which I am not disputing that.  Regards,[redacted]