Official-Online-Tickets

Here is our guarantee language Official-Online-Tickets.com is proud to offer our customers a 125% Money Back GuaranteeThis states that all ticket listings on our site are completely authentic and will be delivered before your event or your complete money back with an additional 25% on usAll tickets are guaranteed authentic before they are shippedOur brokers work closely with Venues all over the world to make sure that your event experience is unparalleled Official-Online-Tickets.com is a safe and secure way to purchase tickets on the webWe are proudly to offer this guarantee as we stand behind our vendors and listings 100% satisfaction is our goalWe have provided customers entrance to over 20,events across the worldIf you are unhappy with your purchase, please contact us immediately at ###-###-#### or email at [email protected] Were the tickets not delivered? Were you not able to attend the event?

Complaint: [redacted] I am rejecting this response because: This company has not provided the e-tickets I ordered because I did not want to send it a copy of my driver's license or passport If the company is unsure about my identity or is concerned about fraud, then cancel the transaction (i.e., give me a refund) and keep the tickets If not, email me the tickets that I already paid for and don't issue the refund It cannot keep my money and not give me the tickets that I paid for by citing a no-refund provision in the terms and conditions Yes, I knew about the no-refund provision before making the purchase But the terms and conditions do not state that the company is free to not send me the tickets because it is suddenly concerned about fraud and also to keep my money Just to be perfectly clear, I never received the e-tickets that I paid for Once the concert happens, the only recourse is for the company to issue a refund I.e., I don't want some photocopies of tickets to a past event Regards, [redacted] ***

Re: Customer, File No./Case No [redacted] Dear ­­­­­­­­­RevDex.com: Thank you for bringing this matter to our attentionWe take customer service very seriously and would like /> to take the time to address [redacted] ***’s concerns To start, Official-Online-Tickets.net is not the merchant of record for this transactionOfficial-Online-Tickets.net is an online exchange which facilitates transactions between ticket buyers and sellersOfficial-Online-Tickets.net does not own or possess any tickets When [redacted] placed his order from his computer at the website,­­­­ [redacted] , he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: GeneralOfficial-Online-Tickets.net acts as an intermediary between buyers and ticket sellers (defined below) to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price OrdersOrders placed through SITE will be fulfilled by one of our network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER's order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact Official-Online-Tickets.net to retrieve information about the order All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellationOfficial-Online-Tickets.net is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER's bank, if any, are not covered by Official-Online-Tickets.net or FulfillerNeither Official-Online-Tickets.net nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that asks “Have you read and do you agree to our terms and policies,” the software would have removed his from the checkout page and he would not have been able to go on to complete his order Also, the total price, including service fees and delivery charges, was given to his before he gave his credit card information and completed his order [redacted] chose to comply with the price and the terms before sending his final order for processing At no time before placing his order did [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venue [redacted] ***’s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to There is no refund due

Re: Customer, File
No./Case No. [redacted]
 
Dear ­­­­­­­­­RevDex.com:
 
Thank you for bringing this
matter to our attention. We take customer service very seriously and would like
to take the...

time to address [redacted]’s concerns.
 
To start, Official-Online-Tickets.net
is not the merchant of record for this transaction. Official-Online-Tickets.net
is an online exchange which facilitates transactions between ticket buyers and
sellers. Official-Online-Tickets.net does not own or possess any tickets.
 
When [redacted] placed his
order from his computer at the website,­­­­ http://www.Official-Online-Tickets.net,
he was obliged to review his order and accept that website’s terms and
conditions before his order was complete. These terms and conditions clearly
state:
 
General. Official-Online-Tickets.net acts as an
intermediary between buyers and ticket sellers (defined below) to facilitate
the purchase and sale of event tickets, and as such is not directly involved in
the actual ticket sale transaction between the buyers and TICKET SELLERS. All
sales are final. As tickets sold through SITE are often obtained through the
secondary market and prices are determined by the individual ticket seller, the
prices for tickets may be above or below face value.
Above Face Value. Tickets sold through SITE are often obtained
through secondary market TICKET SELLERS and are being resold, in many cases,
above the price or "face value" listed on the ticket. All ticket
prices include additional service charges and handling fees as defined on each
order. SITE and its TICKET SELLERS are not directly affiliated with any
performer, sports team, or venue; and SITE does not act as a primary sale box
office, unless otherwise stated. By agreeing to these TERMS, USER agrees that
the purchase price for tickets on their order does not reflect the original
purchase price of the ticket and may be either higher or lower than the
original purchase price.
Orders. Orders placed through SITE will be fulfilled
by one of our network of participating TICKET SELLERS. Contact information for
the TICKET SELLER who fulfills USER's order (hereinafter known as
"FULFILLER") will be provided to USER upon completion of the purchase
process. If this information is lost, USER may contact Official-Online-Tickets.net
to retrieve information about the order.
All sales are final. Since tickets are a one-of-a-kind item and not
replaceable, there are no refunds, exchanges or cancellations. If an event is
postponed or rescheduled, tickets will be honored for the rescheduled date. New
tickets will not need to be issued. If an event is cancelled without a
rescheduled date, USER will need to contact the FULFILLER for a refund. The
FULFILLER may require the USER to return the supplied tickets at USER's expense
before receiving any refund USER is entitled to due to cancellation. Official-Online-Tickets.net
is not responsible for providing or securing this refund for USER. Any shipping
and handling charges are not refundable. Refunds will be processed in the same
currency as the original order. Conversion charges, including though not
exhaustive of the ones issued by USER's bank, if any, are not covered by Official-Online-Tickets.net
or Fulfiller. Neither Official-Online-Tickets.net nor the FULFILLER will issue
exchanges or refunds after a purchase has been made or for lost, stolen,
damaged or destroyed tickets. When USER receives tickets, USER should keep them
in a safe place. Please note that direct sunlight or heat may damage tickets.
The website terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click
on the “yes” button on the checkout page that asks “Have you read and do you agree
to our terms and policies,” the software would have removed his from the
checkout page and he would not have been able to go on to complete his order.
Also, the total price, including service fees and delivery charges, was given
to his before he gave his credit card information and completed his order. [redacted]
[redacted] chose to comply with the price and the terms before sending his final
order for processing.
 
At no time before placing his
order did [redacted] contact our Customer Service Department with any questions
or for any clarification of the pricing and terms and conditions. If he was
unsure about the order he was placing, he was free to call the Customer Service
Department at the readily available number or to comparison shop at other sites
before finalizing his order.
 
[redacted] was educated
to the fact that tickets are in many cases sold above face value and that http://www.Official-Online-Tickets.net
is neither a primary sale box office nor the venue. [redacted]’s
freely-chosen acceptance of the price and the terms and conditions indicates
that he did make a conscious and educated decision to purchase tickets at the
price he agreed to.
 
There is no refund due.

Re: Customer, File
No./Case No. [redacted]
 
Dear ­­­­­­­­­RevDex.com:
 
Thank you for bringing this
matter to our attention. We take customer service very...

seriously and would like
to take the time to address [redacted]’s concerns.
 
To start, Official-Online-Tickets.net
is not the merchant of record for this transaction. Official-Online-Tickets.net
is an online exchange which facilitates transactions between ticket buyers and
sellers. Official-Online-Tickets.net does not own or possess any tickets.
 
When [redacted] placed his order
from his computer at the website,­­­­ http://www.Official-Online-Tickets.net,
he was obliged to review his order and accept that website’s terms and
conditions before his order was complete. These terms and conditions clearly
state:
 
General. Official-Online-Tickets.net acts as an
intermediary between buyers and ticket sellers (defined below) to facilitate
the purchase and sale of event tickets, and as such is not directly involved in
the actual ticket sale transaction between the buyers and TICKET SELLERS. All
sales are final. As tickets sold through SITE are often obtained through the
secondary market and prices are determined by the individual ticket seller, the
prices for tickets may be above or below face value.
Above Face Value. Tickets sold through SITE are often obtained
through secondary market TICKET SELLERS and are being resold, in many cases,
above the price or "face value" listed on the ticket. All ticket
prices include additional service charges and handling fees as defined on each
order. SITE and its TICKET SELLERS are not directly affiliated with any
performer, sports team, or venue; and SITE does not act as a primary sale box
office, unless otherwise stated. By agreeing to these TERMS, USER agrees that
the purchase price for tickets on their order does not reflect the original
purchase price of the ticket and may be either higher or lower than the
original purchase price.
Orders. Orders placed through SITE will be fulfilled
by one of our network of participating TICKET SELLERS. Contact information for
the TICKET SELLER who fulfills USER's order (hereinafter known as
"FULFILLER") will be provided to USER upon completion of the purchase
process. If this information is lost, USER may contact Official-Online-Tickets.net
to retrieve information about the order.
All sales are final. Since tickets are a one-of-a-kind item and not
replaceable, there are no refunds, exchanges or cancellations. If an event is
postponed or rescheduled, tickets will be honored for the rescheduled date. New
tickets will not need to be issued. If an event is cancelled without a
rescheduled date, USER will need to contact the FULFILLER for a refund. The
FULFILLER may require the USER to return the supplied tickets at USER's expense
before receiving any refund USER is entitled to due to cancellation. Official-Online-Tickets.net
is not responsible for providing or securing this refund for USER. Any shipping
and handling charges are not refundable. Refunds will be processed in the same
currency as the original order. Conversion charges, including though not
exhaustive of the ones issued by USER's bank, if any, are not covered by Official-Online-Tickets.net
or Fulfiller. Neither Official-Online-Tickets.net nor the FULFILLER will issue
exchanges or refunds after a purchase has been made or for lost, stolen,
damaged or destroyed tickets. When USER receives tickets, USER should keep them
in a safe place. Please note that direct sunlight or heat may damage tickets.
The website terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click on the
“yes” button on the checkout page that asks “Have you read and do you agree to
our terms and policies,” the software would have removed his from the checkout
page and he would not have been able to go on to complete his order. Also, the
total price, including service fees and delivery charges, was given to his
before he gave his credit card information and completed his order. [redacted]
chose to comply with the price and the terms before sending his final order for
processing.
 
At no time before placing his
order did [redacted] contact our Customer Service Department with any questions or
for any clarification of the pricing and terms and conditions. If he was unsure
about the order he was placing, he was free to call the Customer Service
Department at the readily available number or to comparison shop at other sites
before finalizing his order.
 
[redacted] was educated to the
fact that tickets are in many cases sold above face value and that http://www.Official-Online-Tickets.net
is neither a primary sale box office nor the venue. [redacted]’s freely-chosen
acceptance of the price and the terms and conditions indicates that he did make
a conscious and educated decision to purchase tickets at the price he agreed
to.
 
There is no refund due.

Re: Customer, File
No./Case No. [redacted]
 
Dear ­­­­­­­­­RevDex.com:
 
Thank you for bringing this
matter to our attention. We take customer service very seriously and would like
/>
to take the time to address [redacted]’s concerns.
 
To start, Official-Online-Tickets.net
is not the merchant of record for this transaction. Official-Online-Tickets.net
is an online exchange which facilitates transactions between ticket buyers and
sellers. Official-Online-Tickets.net does not own or possess any tickets.
 
When [redacted] placed his
order from his computer at the website,­­­­ [redacted],
he was obliged to review his order and accept that website’s terms and
conditions before his order was complete. These terms and conditions clearly
state:
 
General. Official-Online-Tickets.net acts as an
intermediary between buyers and ticket sellers (defined below) to facilitate
the purchase and sale of event tickets, and as such is not directly involved in
the actual ticket sale transaction between the buyers and TICKET SELLERS. All
sales are final. As tickets sold through SITE are often obtained through the
secondary market and prices are determined by the individual ticket seller, the
prices for tickets may be above or below face value.
Above Face Value. Tickets sold through SITE are often obtained
through secondary market TICKET SELLERS and are being resold, in many cases,
above the price or "face value" listed on the ticket. All ticket
prices include additional service charges and handling fees as defined on each
order. SITE and its TICKET SELLERS are not directly affiliated with any
performer, sports team, or venue; and SITE does not act as a primary sale box
office, unless otherwise stated. By agreeing to these TERMS, USER agrees that
the purchase price for tickets on their order does not reflect the original
purchase price of the ticket and may be either higher or lower than the
original purchase price.
Orders. Orders placed through SITE will be fulfilled
by one of our network of participating TICKET SELLERS. Contact information for
the TICKET SELLER who fulfills USER's order (hereinafter known as
"FULFILLER") will be provided to USER upon completion of the purchase
process. If this information is lost, USER may contact Official-Online-Tickets.net
to retrieve information about the order.
All sales are final. Since tickets are a one-of-a-kind item and not
replaceable, there are no refunds, exchanges or cancellations. If an event is
postponed or rescheduled, tickets will be honored for the rescheduled date. New
tickets will not need to be issued. If an event is cancelled without a
rescheduled date, USER will need to contact the FULFILLER for a refund. The
FULFILLER may require the USER to return the supplied tickets at USER's expense
before receiving any refund USER is entitled to due to cancellation. Official-Online-Tickets.net
is not responsible for providing or securing this refund for USER. Any shipping
and handling charges are not refundable. Refunds will be processed in the same
currency as the original order. Conversion charges, including though not
exhaustive of the ones issued by USER's bank, if any, are not covered by Official-Online-Tickets.net
or Fulfiller. Neither Official-Online-Tickets.net nor the FULFILLER will issue
exchanges or refunds after a purchase has been made or for lost, stolen,
damaged or destroyed tickets. When USER receives tickets, USER should keep them
in a safe place. Please note that direct sunlight or heat may damage tickets.
The website terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click
on the “yes” button on the checkout page that asks “Have you read and do you agree
to our terms and policies,” the software would have removed his from the
checkout page and he would not have been able to go on to complete his order.
Also, the total price, including service fees and delivery charges, was given
to his before he gave his credit card information and completed his order. [redacted] chose to comply with the price and the terms before sending his final
order for processing.
 
At no time before placing his
order did [redacted] contact our Customer Service Department with any questions
or for any clarification of the pricing and terms and conditions. If he was
unsure about the order he was placing, he was free to call the Customer Service
Department at the readily available number or to comparison shop at other sites
before finalizing his order.
 
[redacted] was educated to
the fact that tickets are in many cases sold above face value and that [redacted]
is neither a primary sale box office nor the venue. [redacted]’s
freely-chosen acceptance of the price and the terms and conditions indicates
that he did make a conscious and educated decision to purchase tickets at the
price he agreed to.
 
There is no refund due.

Complaint: [redacted]
I am rejecting this response because:
This company has not provided the e-tickets I ordered because I did not want to send it a copy of my driver's license or passport.  If the company is unsure about my identity or is concerned about fraud, then cancel the transaction (i.e., give me a refund) and keep the tickets.  If not, email me the tickets that I already paid for and don't issue the refund.  It cannot keep my money and not give me the tickets that I paid for by citing a no-refund provision in the terms and conditions.  Yes, I knew about the no-refund provision before making the purchase.  But the terms and conditions do not state that the company is free to not send me the tickets because it is suddenly concerned about fraud and also to keep my money.  Just to be perfectly clear, I never received the e-tickets that I paid for.  Once the concert happens, the only recourse is for the company to issue a refund.  I.e., I don't want some photocopies of tickets to a past event. 
Regards,
[redacted]

Here is our guarantee language.
Official-Online-Tickets.com
is proud to offer our customers a 125% Money Back Guarantee. This
states that all ticket listings on our site are completely authentic and
will be delivered before your event or your complete money back...

with an
additional 25% on us. All tickets are guaranteed authentic before they
are shipped. Our brokers work closely with Venues all over the world to
make sure that your event experience is unparalleled.
Official-Online-Tickets.com
is a safe and secure way to purchase tickets on the web. We are proudly
to offer this guarantee as we stand behind our vendors and listings.
100% satisfaction is our goal. We have provided customers
entrance to over 20,000 events across the world. If you are unhappy with
your purchase, please contact us immediately at ###-###-#### or email
at [email protected]
Were the tickets not delivered?  Were you not able to attend the event?

Dear ­­­­­­­­­Revdex.com:    Thank you for
bringing their matter to our attention. We take customer service very seriously
and would like to take the time to address [redacted]’s concerns.  
  To...

start, Official-Online-Tickets.net is not the merchant of record for
their transaction. Official-Online-Tickets.net is an online exchange which
facilitates transactions between ticket buyers and sellers.
Official-Online-Tickets.net does not own or possess any tickets.    
When [redacted] placed her order from her computer at the website,­­­­
http://www.Official-Online-Tickets.net, she was obliged to review her order and
accept that website’s terms and conditions before her order was complete. These
terms and conditions clearly state:    General.
Official-Online-Tickets.net acts as an intermediary between buyers and ticket
sellers (defined below) to facilitate the purchase and sale of event tickets,
and as such is not directly involved in the actual ticket sale transaction
between the buyers and TICKET SELLERS. All sales are final. As tickets sold
through SITE are often obtained through the secondary market and prices are
determined by the individual ticket seller, the prices for tickets may be above
or below face value.  Above Face Value. Tickets sold through SITE are
often obtained through secondary market TICKET SELLERS and are being resold, in
many cases, above the price or "face value" listed on the ticket. All
ticket prices include additional service charges and handling fees as defined
on each order. SITE and its TICKET SELLERS are not directly affiliated with any
performer, sports team, or venue; and SITE does not act as a primary sale box
office, unless otherwise stated. By agreeing to these TERMS, USER agrees that
the purchase price for tickets on their order does not reflect the original
purchase price of the ticket and may be either higher or lower than the
original purchase price.  Orders. Orders placed through SITE will be
fulfilled by one of our network of participating TICKET SELLERS. Contact
information for the TICKET SELLER who fulfills USER's order (hereinafter known
as "FULFILLER") will be provided to USER upon completion of the
purchase process. If their information is lost, USER may contact
Official-Online-Tickets.net to retrieve information about the order.  All
sales are final. Since tickets are a one-of-a-kind item and not replaceable,
there are no refunds, exchanges or cancellations. If an event is postponed or
rescheduled, tickets will be honored for the rescheduled date. New tickets will
not need to be issued. If an event is cancelled without a rescheduled date,
USER will need to contact the FULFILLER for a refund. The FULFILLER may require
the USER to return the supplied tickets at USER's expense before receiving any
refund USER is entitled to due to cancellation. Official-Online-Tickets.net is
not responsible for providing or securing their refund for USER. Any shipping
and handling charges are not refundable. Refunds will be processed in the same
currency as the original order. Conversion charges, including though not
exhaustive of the ones issued by USER's bank, if any, are not covered by
Official-Online-Tickets.net or Fulfiller. Neither Official-Online-Tickets.net
nor the FULFILLER will issue exchanges or refunds after a purchase has been
made or for lost, stolen, damaged or destroyed tickets. When USER receives
tickets, USER should keep them in a safe place. Please note that direct
sunlight or heat may damage tickets.  The website terms and conditions were
available to [redacted] as a scroll box during the checkout process and as a
link on each page of the site. If [redacted] did not click on the “yes”
button on the checkout page that asks “Have you read and do you agree to our
terms and policies,” the software would have removed her from the checkout page
and she would not have been able to go on to complete her order. Also, the
total price, including service fees and delivery charges, was given to her
before she gave her credit card information and completed her order. [redacted] chose to comply with the price and the terms before sending her final
order for processing.     At no time before placing her order did [redacted] contact our Customer Service Department with any questions or for any
clarification of the pricing and terms and conditions. If she was unsure about
the order she was placing, she was free to call the Customer Service Department
at the readily available number or to comparison shop at other sites before
finalizing her order.     [redacted] was educated to the fact that
tickets are in many cases sold above face value and that
http://www.Official-Online-Tickets.net is neither a primary sale box office nor
the venue. [redacted]’s freely-chosen acceptance of the price and the terms
and conditions indicates that she did make a conscious and educated decision to
purchase tickets at the price she agreed to.    There is no refund
due.

Complaint: [redacted]
I am rejecting this response because:This complaint Complaint ID: [redacted] has not been resolved. The company did not give me my money back after I contacted them via email & phone. They are saying they will not do anything for me & I need to contact the 3rd party seller for which I did & they refused to give me my money back. The website is owned by Official-Online-Tickets & there website says they want the customer to be 100% satisfied for which I am not but they will not take care of me. So this complaint is not resolved. They are misleading customers on there website & false advertising. Please help. Thank you, [redacted]
Regards,
* [redacted]