Offield House Moving & Leveling

We have made an effort to resolve your issue to the best of our ability I am sorry that it is not to your satisfaction Thank you for your business

Initial Business Response / [redacted] (1000, 6, 2015/06/05) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com We apologize for your inconvenienceWe will refund you $With that said, we would like for you to understand the level of expectation for our servicesOur services range from $for a basic wash up to $for a hours complete full detail with many options for what is needed in betweenMany of our customers purchase unlimited monthly washes because they understand their vehicle needs this maintenance on a daily/weekly basisWe offer more thorough cleaning based on what is assessed to the customer's car which is why we suggested doing a hand wax for you to eliminate the excess grimes and dirt on the paintWe would not have recommended the basic wash with the condition of your vehicle and because the recommendation was not followed, it led to a feeling of a subpar washThis is the same system for all full service carwashesSo if you happen to go to any full service carwash, please listen to their recommendations We will send a check to your mailing address promptlyThank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response from the business and thank them for agreeing to refund the $ However, I would suggest that if they have recommendations to make to the customer about the level of service that will be required, that this is expressed *before [redacted] the service is purchasedIn my case, I did not ignore any recommendation - none was given until I raised a complaintIf they have recommendations to make, please, do not wait until after the car service has been rendered and the customer has complainedTrain the person making the initial transaction to make an assessment and we can all avoid disappointment I look forward to receiving the check and appreciate the response

Complaint: [redacted] I am rejecting this response because:As I said before, at lease of your staff identified you as the owner of the large white truck If not you, who on your staff ones the described vehicle? What what disciplinary action have you met it on to this person? As I stated before, I phoned your car wash to make sure it was in full operation and was told it was fully operable after the completion of the described work What is your policy for having a staff member speak with me after I had waited for a management response to my issue? I have not used your services for at least days and would like my fee refunded [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: your proposal to cancel my monthly plan for the month of June and refund my payment for June is even board for youIf you don't have to provide services and I you cancel my membership for June it is a net zero I would like for you to refund my payment for the month of May and cancel my membership completely as of June 1st if you have received any payment for the month of June it should also be refundedI am no longer interested in supporting your business.Sincerely,JoyJohnson

Initial Business Response / [redacted] (1000, 11, 2015/05/05) */ Good dayI have reviewed the complaint filed by [redacted] As for the amount of money I charged him to do the work it was not a problem when I gave them the estimate so I do not understand the complaining after the fact policyI spoke with [redacted] and told him I would give him a written invoice via email but it bounced back and I have not heard from him until I received this complaintI will forward you a copy of the invoice and you can in turn forward it to [redacted] and this matter can be closed[redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the business and your membership at Broadway Carwash We understand your concern for paying for a monthly service and not receiving the service for these particular days We take pride in servicing your vehicle as with all our customers
The first week of May our
carwash closed for two days as we were under heavy construction and remodeling to better serve our customers in the future With the high demand, I had made the decision to open briefly to service as many customers as we could during that period knowing we could not open under regular hours. Unfortunately, we could not service all our customers and I apologize we could not come through for you. We displayed notices for a few months prior to our closure throughout our facility. There is also a signed agreement with all our members accepting we may close for weather inclement or maintenance. As for the gentlemen you were referring to, he was identified as a manger off-the-clock and not me as I drive a grey BMW and was not on the facility during that time.
I hope this is a better understanding of our situation. Since reconstruction, we have been open daily during our regular hours. I appreciate your concern and hope we can provide a better experience for you
Thank you
*** ***

As indicated from our prior correspondence, the carwash was closed for two days due to heavy construction and remodeling. We opened the carwash through a narrow window of opportunityUnfortunately, we could not service all our customers. Again, I apologize that we could not provide our service to you on that day. I reiterate that the signed agreement says that we may close for inclement weather or for maintenance
You stated that you got the driver of the white truck’s attention. As I indicated in the last correspondence, I do not have a white truck
A refund cannot be issued as services were rendered for the month. For your trouble, I can offer to wash your two front mats. Please see me personally to redeem this offer
Thank you
*** ***Tell us why here

I have cancelled and refunded your June membership. I am including a copy of the terms and conditions of the membership. It states that "I understand that circumstances may affect the availability of services, including equipment maintenance or inclement weather" with your signature below indicating that you fully understand the terms and conditions. Thank you for your patronage. I am sorry your issue could not be resolved

We have made an effort to resolve your issue to the best of our ability.  I am sorry that it is not to your satisfaction.  Thank you for your business.

Complaint: [redacted]I am rejecting this response because:  your proposal to cancel my  monthly plan for the month of June and refund my payment for June is even board for you. If you don't have to provide services and I you cancel my membership for June it is a net zero.
I would like for you to refund my payment for the month of May and  cancel my membership completely as of June 1st   if you have received any payment for the month of June it should also be refunded. I am no longer interested in supporting your business.Sincerely,Joy. Johnson

Initial Business Response /* (1000, 6, 2015/06/05) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
We apologize for your inconvenience. We will refund you $29.00. With that said, we would like for you to understand the level of...

expectation for our services. Our services range from $29 for a basic wash up to $299.00 for a 4 hours complete full detail with many options for what is needed in between. Many of our customers purchase unlimited monthly washes because they understand their vehicle needs this maintenance on a daily/weekly basis. We offer more thorough cleaning based on what is assessed to the customer's car which is why we suggested doing a hand wax for you to eliminate the excess grimes and dirt on the paint. We would not have recommended the basic wash with the condition of your vehicle and because the recommendation was not followed, it led to a feeling of a subpar wash. This is the same system for all full service carwashes. So if you happen to go to any full service carwash, please listen to their recommendations.
We will send a check to your mailing address promptly. Thank you.
Initial Consumer Rebuttal /* (2000, 8, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response from the business and thank them for agreeing to refund the $29.00.
However, I would suggest that if they have recommendations to make to the customer about the level of service that will be required, that this is expressed *before* the service is purchased. In my case, I did not ignore any recommendation - none was given until I raised a complaint. If they have recommendations to make, please, do not wait until after the car service has been rendered and the customer has complained. Train the person making the initial transaction to make an assessment and we can all avoid disappointment.
I look forward to receiving the check and appreciate the response.

Complaint: [redacted]I am rejecting this response because: I believe this is an inaccurate description of what actually happened. Especially common in the identification of [redacted].  I was given this gentleman's card  2 different times and at the last encounter with the staff member they said that [redacted] was in fact driver of a large white truck. Also, I had previously phoned  your place of business to confirm your open hours for the day that I arrived on the 3rd..
 
I would like to receive a refund of my monthly fee that was paid on approximately May 6th buy automatic withdrawal from my credit card.[redacted]

Complaint: [redacted]I am rejecting this response because:As I said before, at lease 2 of your staff identified you as the owner of the large white truck.  If not you, who on your staff ones the described vehicle?  What what disciplinary action have you met it on to this person?  As I stated before, I phoned your car wash to make sure it was in full operation and was told it was fully operable after the completion of the described work.   What is your policy for having a staff member speak with me after I had waited for a management response to my issue?  I  have not used your services for at least 30 days and would like my fee refunded.
[redacted] Sincerely,[redacted]

Initial Business Response /* (1000, 11, 2015/05/05) */
Good day. I have reviewed the complaint filed by [redacted]. As for the amount of money I charged him to do the work it was not a problem when I gave them the estimate so I do not understand the complaining after the fact policy. I spoke...

with [redacted] and told him I would give him a written invoice via email but it bounced back and I have not heard from him until I received this complaint. I will forward you a copy of the invoice and you can in turn forward it to [redacted] and this matter can be closed.[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2015/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)