Offshore Pools

ok, as far as we are concerned this matter is closed

Complaint: [redacted] I am rejecting this response because:Since this has been an on going problem for the last three summers, not just during the last heat wave, I feel they should reimburse us for a third party to come out to resolve the leak Our screws never rusted with the old liner they told us they had a bad batch of screwsAlso we paid them to test the main drain and lines and none of these were the problem eitherThe pool was structurally sound when they replaced the liner, or I would have had to pay extra for any needed repairs at that time Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Since this has been an on going problem for the last three summers, not just during the last heat wave, I feel they should reimburse us for a third party to come out to resolve the leak? Our screws never rusted with the old liner? they told us they had a bad batch of screwsAlso we paid them to test the main drain and lines and none of these were the problem either.? The pool was structurally sound when they replaced the liner, or I would have had to pay extra for any needed repairs at that time.? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I still have not received a phone call from them to discuss my concerns and questionsTo date I have not received any calls or spoken to anyone there about my questions, which is what lead to this complaintUntil they respond appropriately and have that conversation with me, this complaint will remain openThank you! Regards, [redacted]

ok, as far as we are concerned this matter is closed.

This is in response to complaint filed by *** *** On October 14, we installed new liner at homeowner house and immediately
closed pool on October 17th We opened pool on May 28th, Pool operated fine and we heard no complaint of pool losing waterIn 2014, homeowner opened their own pool and called to say skimmer faceplate screws were rustedFaceplate screws are stainless steel and only way they would become rusted or discolored would be from poor water chemistryWe replaced at no chargeFirst complaint of losing water was end of summer of 2014, we sent crew out to do electronic leak detect and found small hole in liner that crew patched, again at no chargeThis was not a manufacture defectWe went back a second time in September as they felt pool might be still leaking, but we could not find a leak in linerPool was then closed October 29th They opened pool themselves in May of and pool had not lost any water over winter, as it would if liner was leakingWe received another call in June of 2015, that they pool may still be leaking and that filter had sand coming back to poolWe went out and repaired filter, did another leak detect on liner and also pressured tested plumbing lines and found no leakAt that time homeowner told service manager that he thought maybe light conduit maybe leaking, as he saw puddle outside concrete area where underground conduit ranWe caulked inside light at conduit, and homeowner said it was much betterBy the end of summer homeowner calling again and saying they feel they are still losing water, went back out again and found no leak in liner, checked all faceplate screws and found that light faceplate screws were needed to have a few replacedReplaced screws and homeowner felt leak may have stoppedHome owner opened pool in May of this year and called and said liner had come out of track in coping in several spots and we sent crew out to tack back inAt that time homeowner said pool again held water over winter and leak has appeared to have stoppedAgain we were called in June of this year that they thought they were losing water, we went back out again and did leak detect and needed to repair previous patch on linerAgain found no other leak in linerOffshore Pools has not charge homeowner any service call but original liner replacement and repair on filterEvery other call has been at no chargeWe can not find anything in liner that would require manufacture to come out and would be under warrantyAs I told the *** I did not install this pool , have on idea how old it is and there are numerous ways a pool could be losing waterwhat I do know for a fact it is not the linerWE have tried our best to pin point where leak, if in fact there is one is coming from, but have not been able toI told them if they hire someone who in fact finds defect in liner, that I would send manufacture out, but it is not linerThey may have other issues with pool, but we have not been able to satisfy themIf there is any other info you may need let me knowThank You Mike N*** *** *** ***

At above complaint , homeowner said upon opening pool, crew did not clean pool cover as requested and paid forHomeowner was not present at opening and crew indicated to me they had indeed cleaned coverAs I have no way of knowing for sure if cover was cleaned as per request, I indicated to
homeowner I would rebate total fee of opening, not partial credit for cover cleaningHomeowner expressed disappoint in our service, and I suggested he should then find a different company to do service he desires as we do not meet his expectationsI have not been notified by him of any other issues he had with opening and am not really sure of what he would like to discuss, but regardless we reserve the right to not service customers who find our work inferiorHe was credited full amount by check, and feel free to contact him to confirm he received itThank You Mike N*** (Offshore Pools)

This is in response to complaint filed by *** *** On October 14, we installed new liner at homeowner house and immediately
closed pool on October 17th We opened pool on May 28th, Pool operated fine and we heard no complaint of pool losing waterIn 2014, homeowner opened their own pool and called to say skimmer faceplate screws were rustedFaceplate screws are stainless steel and only way they would become rusted or discolored would be from poor water chemistryWe replaced at no chargeFirst complaint of losing water was end of summer of 2014, we sent crew out to do electronic leak detect and found small hole in liner that crew patched, again at no chargeThis was not a manufacture defectWe went back a second time in September as they felt pool might be still leaking, but we could not find a leak in linerPool was then closed October 29th They opened pool themselves in May of and pool had not lost any water over winter, as it would if liner was leakingWe received another call in June of 2015, that they pool may still be leaking and that filter had sand coming back to poolWe went out and repaired filter, did another leak detect on liner and also pressured tested plumbing lines and found no leakAt that time homeowner told service manager that he thought maybe light conduit maybe leaking, as he saw puddle outside concrete area where underground conduit ranWe caulked inside light at conduit, and homeowner said it was much betterBy the end of summer homeowner calling again and saying they feel they are still losing water, went back out again and found no leak in liner, checked all faceplate screws and found that light faceplate screws were needed to have a few replacedReplaced screws and homeowner felt leak may have stoppedHome owner opened pool in May of this year and called and said liner had come out of track in coping in several spots and we sent crew out to tack back inAt that time homeowner said pool again held water over winter and leak has appeared to have stoppedAgain we were called in June of this year that they thought they were losing water, we went back out again and did leak detect and needed to repair previous patch on linerAgain found no other leak in linerOffshore Pools has not charge homeowner any service call but original liner replacement and repair on filterEvery other call has been at no chargeWe can not find anything in liner that would require manufacture to come out and would be under warrantyAs I told the *** I did not install this pool , have on idea how old it is and there are numerous ways a pool could be losing waterwhat I do know for a fact it is not the linerWE have tried our best to pin point where leak, if in fact there is one is coming from, but have not been able toI told them if they hire someone who in fact finds defect in liner, that I would send manufacture out, but it is not linerThey may have other issues with pool, but we have not been able to satisfy themIf there is any other info you may need let me knowThank You Mike N*** *** *** ***

At above complaint , homeowner said upon opening pool, crew did not clean pool cover as requested and paid forHomeowner was not present at opening and crew indicated to me they had indeed cleaned coverAs I have no way of knowing for sure if cover was cleaned as per request, I indicated to
homeowner I would rebate total fee of opening, not partial credit for cover cleaningHomeowner expressed disappoint in our service, and I suggested he should then find a different company to do service he desires as we do not meet his expectationsI have not been notified by him of any other issues he had with opening and am not really sure of what he would like to discuss, but regardless we reserve the right to not service customers who find our work inferiorHe was credited full amount by check, and feel free to contact him to confirm he received itThank You Mike N*** (Offshore Pools)

Complaint: ***
I am rejecting this response because:
I still have not received a phone call from them to discuss my concerns and questionsTo date I have not received any calls or spoken to anyone there about my questions, which is what lead to this complaintUntil they respond appropriately and have that conversation with me, this complaint will remain openThank you!
Regards,
*** ***

the liner is under warrentyI tried calling the liner company last summer about the leak and they said I had to go through the company that installed the liner

ok, as far as we are concerned this matter is closed.?

Complaint: ***
I am rejecting this response because:Since this has been an on going problem for the last three summers, not just during the last heat wave, I feel they should reimburse us for a third party to come out to resolve the leak? Our screws never rusted with the old liner? they told us they had a bad batch of screwsAlso we paid them to test the main drain and lines and none of these were the problem either.? The pool was structurally sound when they replaced the liner, or I would have had to pay extra for any needed repairs at that time.?
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
I still have not received a phone call from them to discuss my concerns and questions. To date I have not received any calls or spoken to anyone there about my questions, which is what lead to this complaint. Until they respond appropriately and have that conversation with me, this complaint will remain open. Thank you!
Regards,
[redacted]

the liner is under warrenty. I tried calling the liner company last summer about the leak and they said I had to go through the company that installed the liner.

Complaint: [redacted]
I am rejecting this response because:Since this has been an on going problem for the last three summers, not just during the last heat wave, I feel they should reimburse us for a third party to come out to resolve the leak.  Our screws never rusted with the old liner.  they told us they had a bad batch of screws. Also we paid them to test the main drain and lines and none of these were the problem either. The pool was structurally sound when they replaced the liner, or I would have had to pay extra for any needed repairs at that time. 
Regards,
[redacted]

ok, as far as we are concerned this matter is closed.