OGDEN BODY SHOP, LLC

To whom it may concern: Mrs [redacted] contacted us about fixing her car approximately one month after the accident She had already contacted her insurance company and received an estimateIn her estimate it was noted there could be additional damage possible after the car was inspected more thoroughly Approximately a month later we evaluated her vehicle and determined that there was indeed more damage which the preliminary inspection did not document.We told her that we would have to submit a supplement to the insurance company in order to get the additional damage coveredShe eagerly agreed in order to get everything fixed correctly, in addition she felt the insurance company had treated her poorly over her rental car The insurance company took so long time to address the supplement which, understandably made her frustrated, that we helped her get an attorney to which the insurance company promptly respondedWhen the adjuster came to inspect the vehicle he noted there was a lot of damage resulting from a prior incident that would not be considered even though she said is was part of the accident, he was going to salvage the vehicle due to the amount of damage resulting from this incidentUnfortunately, Mrs [redacted] 's anger about the damage totaling her vehicle is miss-directedWe have and had no barring on her insurance adjuster's assessment and decision to salvage her car That should be taken up with them Although her case was indeed drawn out and frustrating, that was an issue with the insurance carrierOur job was to make the damage accessible to ensure she would get a fair assessment of the damageAt that point the adjuster negotiated a reduced pay off of her bill-to-date and said to leave the car "as is" and they would send it to the salvage yardWe accepted the discounted offer in order to allow a favorable resolution for Mrs [redacted] Mrs [redacted] was furious with her settlement from her insurance company and refused to turn the vehicle over to them and chose to continue with her attorney in hopes of obtaining a bigger settlementRegarding alleged allegations of unprofessional conduct; during the time after she got her "total" settlement she became very belligerent to not only our staff but her insurance company, and her attorney, who ended up firing her for being unreasonable and non-paymentWe have always responded professionally and are willing to deliver her vehicle to whomever is the legal owner wether it be the insurance company that paid off the total (typically the case) or Mrs [redacted] after she settles her outstanding balanceWe can only release it with the proper paper work and balance settled, which she refuses to provide eitherMrs [redacted] alleges we were paid, yes we were paid a portion and were willing to write-off the balance to date, but after the harsh treatment of our staff and that of colleagues at the insurance company, we decided that she is welcome take her car when her bill is paid in full with the proper paper workRegarding allegations of seeing her car in service, it has not been driven 1/of a mile and the odometer reading proves that fact.After Mrs [redacted] 's attorney fired her she had another "attorney" contact us threatening a " .long and drawn out, expensive court battle?" Sadly this person was not an attorney, nor had the Utah Bar ever heard of her

Complaint: [redacted] I am rejecting this response because:For one I have never been down to his shop stealing anything!!!! For two My life has nothing to do with him stealing my car! Is that why your shop was burned down either by you or you had someone else to do for insurance fraudCause thats what you do for a livingAnd this matter will be settled in court Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:For one I have never been down to his shop stealing anything!!!! For two My life has nothing to do with him stealing my car! Is that why your shop was burned down either by you or you had someone else to do for insurance fraud. Cause thats what you do for a living. And this matter will be settled in court. 
Sincerely,
[redacted]

We agree with Mrs. [redacted] that it is unfortunate that she only had her new car less than a month when she wrecked it.  It was delivered to our shop March 3rd. 2 months and 1 day after her purchase. She felt her insurance company was slow to respond to her claim and had not treated her fairly regarding her rental car and she was very explicit she wanted to sue them.   Naturally we wanted our customer to be happy and for the job to resolve and move out of the shop.  We asked if she had an attorney and if not would she like a referral to an attorney to help move the claim forward with her insurance company and resolve it more timely.  When she enthusiastically agreed we referred her to a local attorney.  There was no "trying to talk" her into suing the insurance company or any form of duress to meet with an attorney. The attorney has never done work for us nor represented us. Therefore there is no and was no conflict of interest.  In a statement from the attorney to us as to why he withdrew council; due to lack of payment, unwillingness to respond, and unrealistic expectations.  Our only motive in referring her was to help her get a fair settlement and afford to fix her car correctly.Mrs. [redacted] alleges she is owed money.  The work that the insurance company and Mrs. [redacted] authorized was done and parts and supplies were purchased.  The insurance company paid out the claim and decided to salvage her car.  Unfortunately we can't do anything about that.  She would not cooperate in order for the insurance company to pick it up and explicitly told us and her attorney she wanted to continue to pursue the insurance company to get as much as she could.  All parties involved (us, the insurance company, and her attorney) except her, were willing to resolve the claim in her best interest in April.  She declined.Further more the insurance adjuster told us recently that she had been paid twice for her claim.Storage fees accrue until the vehicle has been picked up, irregardless of the title status. If she wants to pick the car up she is welcome to provide proper paper work and pay her balance. Mrs. [redacted]'s pattern of behavior continually demonstrates deceptive and coercive behavior in order to get gain. She is verbally abusive as reported by the parties involved in this case.  We have her on video surveillance vandalizing and stealing from us.  She has no problem engaging in fraud as a means of coercive manipulation as demonstrated by her fake lawyer and law suits.  Further evidence of her malicious intent is outlined in Weber Morgan's Strike Force, 89 page Incident Report [redacted].  [redacted], [redacted] is listed as an offender/suspect as part of a crime ring with a few of her offenses being meth, heroin, marijuana, solicitation and possession, weapon trafficking and possession, possession of stolen property, evidence of destruction. In conclusion, Mrs. [redacted] has a long history of maliciously taking advantage of people.  We will turn over her vehicle as outline above otherwise she can choose to contact us via council.

To whom it may concern: Mrs. [redacted] contacted us about fixing her car approximately one month after the accident.  She had already contacted her insurance company and received an estimate. In her estimate it was noted there could be additional damage possible after the car was inspected...

more thoroughly.  Approximately a month later we evaluated her vehicle and determined that there was indeed more damage which the preliminary inspection did not document.We told her that we would have to submit a supplement to the insurance company in order to get the additional damage covered. She eagerly agreed in order to get everything fixed correctly, in addition she felt the insurance company had treated her poorly over her rental car.  The insurance company took so long time to address the supplement which, understandably made her frustrated, that we helped her get an attorney to which the insurance company promptly responded. When the adjuster came to inspect the vehicle he noted there was a lot of damage resulting from a prior incident that would not be considered even though she said is was part of the accident, he was going to salvage the vehicle due to the amount of damage resulting from this incident. Unfortunately, Mrs. [redacted]'s anger about the damage totaling her vehicle is miss-directed. We have and had no barring on her insurance adjuster's assessment and decision to salvage her car.  That should be taken up with them.  Although her case was indeed drawn out and frustrating, that was an issue with the insurance carrier. Our job was to make the damage accessible to ensure she would get a fair assessment of the damage. At that point the adjuster negotiated a reduced pay off of her bill-to-date and said to leave the car "as is" and they would send it to the salvage yard. We accepted the discounted offer in order to allow a favorable resolution for Mrs. [redacted]. Mrs. [redacted] was furious with her settlement from her insurance company and refused to turn the vehicle over to them and chose to continue with her attorney in hopes of obtaining a bigger settlement. Regarding alleged allegations of unprofessional conduct; during the time after she got her "total" settlement she became very belligerent to not only our staff but her insurance company, and her attorney, who ended up firing her for being unreasonable and non-payment. We have always responded professionally and are willing to deliver her vehicle to whomever is the legal owner…wether it be the insurance company that paid off the total (typically the case) or Mrs. [redacted] after she settles her outstanding balance. We can only release it with the proper paper work and balance settled, which she refuses to provide either. Mrs. [redacted] alleges we were paid, yes we were paid a portion and were willing to write-off the balance to date, but after the harsh treatment of our staff and that of colleagues at the insurance company, we decided that she is welcome take her car when her bill is paid in full with the proper paper work. Regarding allegations of seeing her car in service, it has not been driven 1/10 of a mile and the odometer reading proves that fact.After Mrs. [redacted]'s attorney fired her she had another "attorney" contact us threatening a "….long and drawn out, expensive court battle?"   Sadly this person was not an attorney, nor had the Utah Bar ever heard of her.