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oGeek Reviews (6)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have reviewed this complaint and this is our response Prior to receiving any money from ***, we sent the following email on July 22, -- ***, We only require a $deposit (50%) to begin the first five days of development At the end of the five days, you can decide if you want to continueDuring the first week, we risk working days for $and you risk losing the $if you decide to not continue If you do want to proceed for a second days, we will invoice you $for the end of the first week and the second days of development We believe we can do your site in the to weeks; however, we cannot guarantee it The reason we cannot guarantee it is because requirements and features always change and usually extend the time required Our estimate could just be wrong as wellWe also want to avoid any disagreement as to when the site is finished because this is too subjective The only way we have been able to deal with these realities is to charge by the day This way you can decide when the site is finished and we don't have the risk of working without being paid Thanks We highlighted several words in the email for emphasis For eight development weeks, [redacted] choose to continue with the work We suggested launching his site during the development but each time, [redacted] wanted more things changed which required more work -- this is commonly known as scope creepWe have seen this before which is why we gave [redacted] the warning as we did Each week we invoiced [redacted] for additional development, it included the terms that the development was not refundable This is because he is paying for each day of our development and he can decide when he wants to launch the site or when he wants to abandon his idea We suspect he lost confidence in his idea which is why he wanted to abandon it and seek to get his money returned even though there was no provision for returning any of his funds We are emailing this response in addition to mailing a written response Thank You oGeek LLC [redacted] I reviewed oGeek LLC response and add, I think it is very common that there is some change in developmentI would assume that the estimate would take that into considerationEither way that is why I paid extra, and didn’t stop the project due to time and costI was thorough in my requirements and challenge them with a specific example and time frame that doubled the development time and cost I paid them the money not really knowing what the final product was going to be that is because the development of the play is all done behind the scenesI expressed concerns throughout the process on quality and functionalityThey didn’t take the time to understand the game, rules, or my requirementsThey clearly stretched this out as far as they couldI believe they use scope creep often that is why they don’t have a contract or refund policyThey were still required to perform the work to my specifications, which they didn't I didn’t lose confidence in my idea; I lost confidence in their ability to program a smart auto player, and a functional tournament playWhy would I abandon a project after giving them $4,057.00? Each week I thought it was almost doneI had to stop the project because of their misrepresentation of abilities to program the play Do they actually believe they can keep my money, the work I paid for, and all the work I put onto the siteI wrote the terms, privacy policy, how to play, bidding tips, and specials page myselfThe play is not functionalWhy would I launch a site that was not functional? I didn’t, they did without my permissionI sent a demand letter, and they have until that time to come to some agreement with meI realize they did some work on the site, but didn’t do anything near $4,worthThe whole site depends upon the functionality of the card play Regards, [redacted]

Our response remains the same as already submitted and nothing that [redacted] has said changes our position Thank you

Complaint #*** (***)
We have reviewed this complaint and this is our response
Prior to receiving any money from ***, we sent the following email on July 22, --
***,
We only require a $deposit (50%) to begin the
first five days of development At the end of the five days, you can decide if you want to continueDuring the first week, we risk working days for $and you risk losing the $if you decide to not continue If you do want to proceed for a second days, we will invoice you $for the end of the first week and the second days of development
We believe we can do your site in the to weeks; however, we cannot guarantee it The reason we cannot guarantee it is because requirements and features always change and usually extend the time required Our estimate could just be wrong as wellWe also want to avoid any disagreement as to when the site is finished because this is too subjective The only way we have been able to deal with these realities is to charge by the day This way you can decide when the site is finished and we don't have the risk of working without being paid
Thanks
We highlighted several words in the email for emphasis
For eight development weeks, *** choose to continue with the work We suggested launching his site during the development but each time, *** wanted more things changed which required more work -- this is commonly known as scope creepWe have seen this before which is why we gave *** the warning as we did
Each week we invoiced *** for additional development, it included the terms that the development was not refundable This is because he is paying for each day of our development and he can decide when he wants to launch the site or when he wants to abandon his idea
We suspect he lost confidence in his idea which is why he wanted to abandon it and seek to get his money returned even though there was no provision for returning any of his funds.
We are emailing this response in addition to mailing a written response
Thank You
oGeek LLC
*** *** *** ***
*** *** ** ***

Our response remains the same as already submitted and nothing that [redacted] has said changes our position.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have reviewed this complaint and this is our response.
Prior to receiving any money from [redacted], we sent the following email on July 22, 2014 --
[redacted],
 
We only require a $250 deposit (50%) to begin the first five days of
development.  At the end of the five days, you can decide if you want to
continue. During the first week, we risk working 5 days for $250 and
you risk losing the $250 if you decide to not continue.   If you do want
to proceed for a second 5 days, we will invoice you $750 for the end of
the first week and the second 5 days of development.
 
We believe we can do your site in the 3 to 4 weeks; however, we cannot
guarantee it.  The reason we cannot guarantee it is because requirements
and features always change and usually extend the time required.  Our
estimate could just be wrong as well. We also want to avoid any
disagreement as to when the site is finished because this is too
subjective.  The only way we have been able to deal with these realities
is to charge by the day.  This way you can decide when the site is
finished and we don't have the risk of working without being paid.
 
Thanks
We highlighted several words in the email for emphasis.
For eight development weeks, [redacted] choose to continue with the work.  We
suggested launching his site during the development but each time,
[redacted] wanted more things changed which required more work -- this is
commonly known as scope creep. We have seen this before which is why we
gave [redacted] the warning as we did.
Each week we invoiced [redacted] for additional development, it included the
terms that the development was not refundable.   This is because he is
paying for each day of our development and he can decide when he wants
to launch the site or when he wants to abandon his idea.
We suspect he lost confidence in his idea which is why he wanted to
abandon it and seek to get his money returned even though there was no
provision for returning any of his funds. 
We are emailing this response in addition to mailing a written response.
Thank You
oGeek LLC[redacted]
I reviewed oGeek LLC response and add,
I think it is very common that there is some change in
development. I would assume that the estimate would take that into
consideration. Either way that is why I paid extra, and didn’t stop the project
due to time and cost. I was thorough in my requirements and challenge them with
a specific example and time frame that doubled the development time and cost.
I
paid them the money not really knowing what the final product was going to be
that is because the development of the play is all done behind the scenes. I
expressed concerns throughout the process on quality and functionality. They
didn’t take the time to understand the game, rules, or my requirements. They
clearly stretched this out as far as they could. I believe they use scope creep
often that is why they don’t have a contract or refund policy. They were still required to perform the work to my specifications, which they didn't.
I didn’t lose
confidence in my idea; I lost confidence in their ability to program a smart auto
player, and a functional tournament play. Why would I abandon a project after
giving them $4,057.00? Each week I thought it was almost done. I had to stop
the project because of their misrepresentation of abilities to program the play.
Do they actually believe they can keep my money, the work I paid for, and all
the work I put onto the site. I wrote the terms, privacy policy, how to play,
bidding tips, and specials page myself. The play is not functional. Why would I
launch a site that was not functional? I didn’t, they did without my
permission. I sent a demand letter, and they have until that time to come to
some agreement with me. I realize they did some work on the site, but didn’t do
anything near $4,057.00 worth. The whole site depends upon the functionality of
the card play.
Regards,
[redacted]

Review: On July 8th, 2014 I contacted oGeek LLc about building a website to play the card game spades and or tournament spades. My submission to there website reads as follows,"I think I would start with a Spades tournament only site. Free play for as many players as needed. Various two players for different brackets. Maybe 16, 32, 48 etc. , and paid play using the same structure. Spades colors would be the black spades cards, and purple and blue work well. A rules page. A terms page. Email specials, site specials. Pre-launch advertisement and signup bonus. The play would be timed say 10 seconds for each turn. I am not sure how to handle the paid play, and am open to suggestions. I would also need it set up to take 10 percent of tournament paid play as well. I may also expand to other games, and would want to know how are or much that would cost."Two different employees at oGeek told me they think they could complete the site in 3-4 weeks but wouldn't guarantee it. I held off for a couple of weeks than decided to call and spoke with the owner. He assured me that he could build the site. I expressed my concern about the lack of time guarantee and he assured me that it would not last 12 weeks at $500 a week would be $6000.00. Initial estimate was $1500-$2000. I was alright with the look of the site but became more frustrated as time went along. Repeated requests like color of table, image on home page, and card display order were ignored. They launched an unfinished site and started drafting my account for hosting charges. They also added their ads to my site. I paid them $4,057.00 so far and the site is still not done. I was told the site was finished and still their was no scoring and they actually believed Spades was a one deal game even after multiple emails detailing the rules and scoring. Ultimately, the finished product has to many errors including tournament ending prematurely and not advancing the winner to the next round. Cards shuffling in the middle of a hand. They expect me to pay more.Desired Settlement: I don't have any confidence that this site will function in the long term even if they do fix the errors. I want a full refund of $4057.00 at this point.

Business

Response:

Complaint #[redacted])

We have reviewed this complaint and this is our response.

Prior to receiving any money from [redacted], we sent the following email on July 22, 2014 --

[redacted],

We only require a $250 deposit (50%) to begin the first five days of development. At the end of the five days, you can decide if you want to continue. During the first week, we risk working 5 days for $250 and you risk losing the $250 if you decide to not continue. If you do want to proceed for a second 5 days, we will invoice you $750 for the end of the first week and the second 5 days of development.

We believe we can do your site in the 3 to 4 weeks; however, we cannot guarantee it. The reason we cannot guarantee it is because requirements and features always change and usually extend the time required. Our estimate could just be wrong as well. We also want to avoid any disagreement as to when the site is finished because this is too subjective. The only way we have been able to deal with these realities is to charge by the day. This way you can decide when the site is finished and we don't have the risk of working without being paid.

Thanks

We highlighted several words in the email for emphasis.

For eight development weeks, [redacted] choose to continue with the work. We suggested launching his site during the development but each time, [redacted] wanted more things changed which required more work -- this is commonly known as scope creep. We have seen this before which is why we gave [redacted] the warning as we did.

Each week we invoiced [redacted] for additional development, it included the terms that the development was not refundable. This is because he is paying for each day of our development and he can decide when he wants to launch the site or when he wants to abandon his idea.

We suspect he lost confidence in his idea which is why he wanted to abandon it and seek to get his money returned even though there was no provision for returning any of his funds.

We are emailing this response in addition to mailing a written response.

Thank You

oGeek LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We have reviewed this complaint and this is our response.

Prior to receiving any money from [redacted], we sent the following email on July 22, 2014 --

[redacted],

We only require a $250 deposit (50%) to begin the first five days of

development. At the end of the five days, you can decide if you want to

continue. During the first week, we risk working 5 days for $250 and

you risk losing the $250 if you decide to not continue. If you do want

to proceed for a second 5 days, we will invoice you $750 for the end of

the first week and the second 5 days of development.

We believe we can do your site in the 3 to 4 weeks; however, we cannot

guarantee it. The reason we cannot guarantee it is because requirements

and features always change and usually extend the time required. Our

estimate could just be wrong as well. We also want to avoid any

disagreement as to when the site is finished because this is too

subjective. The only way we have been able to deal with these realities

is to charge by the day. This way you can decide when the site is

finished and we don't have the risk of working without being paid.

Thanks

We highlighted several words in the email for emphasis.

For eight development weeks, [redacted] choose to continue with the work. We

suggested launching his site during the development but each time,

[redacted] wanted more things changed which required more work -- this is

commonly known as scope creep. We have seen this before which is why we

gave [redacted] the warning as we did.

Each week we invoiced [redacted] for additional development, it included the

terms that the development was not refundable. This is because he is

paying for each day of our development and he can decide when he wants

to launch the site or when he wants to abandon his idea.

We suspect he lost confidence in his idea which is why he wanted to

abandon it and seek to get his money returned even though there was no

provision for returning any of his funds.

We are emailing this response in addition to mailing a written response.

Thank You

oGeek LLC

I reviewed oGeek LLC response and add,

I think it is very common that there is some change in

development. I would assume that the estimate would take that into

consideration. Either way that is why I paid extra, and didn’t stop the project

due to time and cost. I was thorough in my requirements and challenge them with

a specific example and time frame that doubled the development time and cost.

I

paid them the money not really knowing what the final product was going to be

that is because the development of the play is all done behind the scenes. I

expressed concerns throughout the process on quality and functionality. They

didn’t take the time to understand the game, rules, or my requirements. They

clearly stretched this out as far as they could. I believe they use scope creep

often that is why they don’t have a contract or refund policy. They were still required to perform the work to my specifications, which they didn't.

I didn’t lose

confidence in my idea; I lost confidence in their ability to program a smart auto

player, and a functional tournament play. Why would I abandon a project after

giving them $4,057.00? Each week I thought it was almost done. I had to stop

the project because of their misrepresentation of abilities to program the play.

Do they actually believe they can keep my money, the work I paid for, and all

the work I put onto the site. I wrote the terms, privacy policy, how to play,

bidding tips, and specials page myself. The play is not functional. Why would I

launch a site that was not functional? I didn’t, they did without my

permission. I sent a demand letter, and they have until that time to come to

some agreement with me. I realize they did some work on the site, but didn’t do

anything near $4,057.00 worth. The whole site depends upon the functionality of

the card play.

Regards,

Business

Response:

Our response remains the same as already submitted and nothing that [redacted] has said changes our position.

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Description: Web Design

Address: 2600 Newport Blvd #311, Newport Beach, California, United States, 92663

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