Ogle School of Hair, Skin & Nails

Hello, We are currently looking into the situation that occurred on 12/21/with Ms [redacted] We hoped to have this resolved no later than 1/5/ We will be contacting Ms [redacted]

I respectfully reject [redacted] ***'s response to the complaint I originally reported to the Revdex.com on February 5th of this year (2016)I would like to address the statements [redacted] made in the order in which they were statedMisrepresentation:• [redacted] claims in this section that I contacted Ogle on 08/06/and met with [redacted] for an admissions interview, and that our conversation was recorded with "tour tab," which is correctShe states that at that at the minute window of this recording that [redacted] stated "Ogle disclosed the Graduation Rate 88% and Graduate Employment rate 100%," which is also correct to the best of my memoryHowever, the aforementioned statistic is a generalized statistic referring to the employment rate of students in relation to those who graduate from Ogle, whereas my original complaint was in specific reference to the post-graduation employment rate for Estheticians, a specific category of peopleMs [redacted] then proceeds to justify Ogle's claim of the aforementioned statistics by then stating that they (the statistics) "matched the published rates found on Ogle School’s website and catalog." I took it upon myself to review the aforementioned statistics that Ms [redacted] claims can be located on Ogle's website, but not the catalog as I don't have access to thatI will now address the information that’s publicly available on Ogle’s website in the following paragraphs:• The first statistic provided by Ogle on its website states that "If you choose to stay in Arlington to work in the beauty industry, job prospects are looking greatArlington is the third largest city in North Texas, and its young population (over half of residents are aged – 44) loves a little primping and pampering." The aforementioned quote from Ogle's website is not even a statistic, either descriptive or inferential, nor does it contain any legitimacy in relation to the employment rates of post-graduates from Ogle School of Hair Skin & nails, as the size of a city is not relative to one's financial success in a particular field or industry• The second "statistic" stated on Ogle's website is that "Texas has the second highest level of employment for hairdressers, hairstylists and cosmetologists in the United States, with over 24,jobs in the sector, and the number is risingEmployment levels in the beauty sector are among the highest in the country." This is a generalized, or "inferential" statistic of a large group of people (hairdressers, hairstylists, and cosmetologists) and therefore isn’t in direct-relation to estheticians; the group of people who were the subject of my original complaint; and is therefore not a relative response to the complaint I filed with the Revdex.comHowever, since these statistics are currently stated on Ogle's website, I will assume it is up-to-date with the information provided by the Bureau of Labor Statistics, or BLS, which I will now compare with as it exists currently at http://www.bls.gov/oes/current/oes395012.htm As you can see, the BLS rated Texas hairdressers, hairstylists, and cosmetologists as being fifth in the nation for employment; whereas on Ogle's website it is stated that "Texas has the second highest level of employment for hairdressers, hairstylists and cosmetologists in the United States..." which is in clear contradiction to the previously mentioned report on the BLS website The statistic in question also states that Texas offers “over 24,jobs in the sector, and the number is rising.” Whereas on the provided link provided by the BLS, it is clearly stated that Texas contains employment for hairdressers, hairstylists, and cosmetologists at 21,310-also in contradiction to the statistics stated on Ogle’s websiteThe last portion of the aforementioned statistic on Ogle’s website, states “ Employment levels in the beauty sector are among the highest in the country ” which is not a statistic, but rather an opinionated statement, which is irrelevant and uninformative in any legitimate manner to the students who attend the school in question• The third statistic provided on Ogle’s website states that “In 2010, there were thousand cosmetologists working in the greater Arlington area, and that number is expected to go up by 19% in the next five years – that’s a faster rise than the national average.” Firstly, I’m unaware of what means Ogle obtained this statistic nor could I find it anywhere on the BLS’ website, however I will humor this claim and apply that to the current dateIf there were thousand, or 2,“cosmetologists working in the greater Arlington area, and that number is expected to go up by 19% in the next five years ” then that would leave us with an employment rate for cosmetologists “in the greater Arlington area” at 2,by the year Based deduction obtained during my experience lasting six months at Arlington’s location of Ogle School of Hair Skin & Nails, this school has a graduation rate of between one and estheticians alone, per month, which would range between and estheticians per year, and a maximum of 12,estheticians every five years, give-or-take a few hundredSo if Ogle has a 100% post-graduate employment rate, and if by the employment rate was only 2,975, then we can therefore conclude that there would be an approximate number of 1,unemployed estheticians who graduated during the year or before, with the unemployment rate rising, given that we are now six years ahead of 2010, which does not correlate with Ogle’s claim that of a 100% success rate of employment for post-graduates• The fourth and final static stated on Ogle’s website is that “The average salary for an Arlington cosmetologist is over $23,per year, higher than the state averageAnd pay for hairdressers, hairstylists and cosmetologists in Texas is among the highest in the country.” The first portion of this “statistic” is, once again, in contradiction to the BLS’s information provided at http://www.bls.gov/oes/current/oes395012.htm#st, where we can clearly see that it is stated that the state of Texas’ annual mean wage for Hairdressers, Haistylists, and Cosmetologists is $27,770,” which is in contradiction to Ogle’s claim that the “average salary for an Arlington Cosmetologist [is] higher than the state average.” Again, we find a statistic quoted on Ogle’s website that’s in contradiction with the information provided by the BLSThe second portion of this fourth “statistic” states “And pay for hairdressers, hairstylists and cosmetologists in Texas is among the highest in the country.” Not only is this an opinion, as opposed to a statistic, but it is also (again) in contradiction to the information provided on the BLS website under the category “Top paying States for this occupation” (in relation to Hairdressers, Hairstylists, and Cosmetologists)In this category, we can clearly see that the top paying states for this occupation are the following (in chronological order) Hawaii (annual mean wage of 39k+), District of Columbia (annual mean wage of 37k+), Delaware (annual mean wage of 35k+), Virginia (annual mean wage of 34k+), and Washington (annual mean wage of 34k+)As you can see, nowhere on the list of “Top paying States for this occupation,” provided by the BLS, is Texas listed, contrary to Ogle’s claim that I previously quoted.Sub-Par Education:• In this section, Ms [redacted] claims that I had “one instructor, Ms [redacted] ***,” which is a lieI, and my class in general, had two instructors: Mrs [redacted] and Ms [redacted] For the majority of my “tenure” at Ogle School of Hair Skin & Nails (Arlington), Mrs [redacted] taught our class basic TDLR information, how to perform certain skincare treatments, how to clean, sanitize, and disinfect, and also administered our tests; the instructor who was apparently responsible for teaching us actual information in regards to the physiology and histology of skin was Ms [redacted] ; the instructor I was referring to who appeared incompetent and was unable to answer questions that we (the students) asked her in regards to the skin• Ms [redacted] then proceeds states that “In order to ensure that our students are receiving a high caliber education we conduct surveys at the end of each Phase to give students the opportunity to rate their instructors in several categoriesWe also provide the students with an opportunity to provide written feedback to address any issue not asked in the survey question.” I will personally state, under oath of honesty, that I recall these “surveys” and the “written feedback” that Ms [redacted] is referring to, and to my memory our class was highly-encouraged by both Mrs [redacted] and Ms [redacted] to give positive feedback, and that even if our names weren’t written on our statements that they would still know “who wrote what-“ an obviously passive-aggressive messageMs [redacted] then states that “Between September and February 2014, Ms [redacted] received an average rating of out of In reviewing these surveys we noted that there were no comments to support Ms [redacted] ’s assentation that the class was self-taught or receiving a subpar education.” Again, our class was verbally-encouraged to provide positive feedback in regards to all of the questions we were asked via the feedback system and surveysIn relation to my personal feedback, I will once again state under oath of honesty, that I stated my feedback in a manner that I thought Mrs [redacted] would favor, out of intimidation by her encouragement to give positive feedback and that they (the instructors) would still know “who filled out what,” despite whether our names were on the feedback submissions or notAs for the last portion of her statement that I didn’t offer feedback concerning the class was “self-taught or receiving subpar education,” coming from a personal standpoint, one of the most unintelligent and pointless choices that I could foresee a student making is to tell their instructor(s) that they offered the student a sub-par education, and/or that they felt the class was self-taughtOnce again, we were encouraged to give positive feedback, and the only thing I could have seen coming as a result of me stating the aforementioned was hostility on the instructor(s) partHad I sword under legal oath, I would have stated my feelings in 100% straight-forwardness and honesty, however, these means of feedback were not represented to us, in any form or fashion, to be legal statements, nor did we sign any legal and official contract stating that our information must be completely factual and straight-forward; rather, they were presented to us as being information for Ms***, the director of the school itself, and again, they were presented to us in a passive-aggressive manner by the instructor(s)Reporting of Earned Income While Attending Ogle School• Ms [redacted] states that ”NACCAS requires that its accredited institutions track and verify that students who graduate from the program are working in their field of studyWe do not consider students who are self-employed while in school as “placed”.” I assume that this is in reference to my statement that Mrs [redacted] encouraged me and my fellow classmates to claim an earned-income in relation to our attendance and education obtained at OgleI specifically remember this instance, toward the end of the “school year,” in which Mrs [redacted] had our class sign a document stating that we earned some sort of additional income as a result of our education obtained during our attendance at Ogle, be it income earned by performing body-wraps, or eyelash tabbing/extensions, or makeup applicationsI was hesitant to sign this document, as I felt that it was not in the best interest of the students but rather the school itself, so I asked Mrs [redacted] what the purpose of this document wasShe then told me that is was so that “Ogle could continue to receive federal funding.” I became more uncomfortable, so I stated that at that time I was not eyelash certified, had not earned an income from body-wraps, and that I was not a makeup artistMrs [redacted] paused and then stated that I had received “tips” for makeup applications, and that could technically imply that I had done makeup artistry, and therefore I needed to write that on the document, which I didI invite Ms [redacted] to search the corresponding documentation and provide it to the Revdex.com so that they may see the evidence that the aforementioned claim on my part holds legitimacy and fact.• Ms [redacted] continues by stating that ” After Ms [redacted] graduated she informed Ogle School on 02/28/that she was employed at Signature Spa & SalonAs part of our verification process, Ogle School verified that Ms [redacted] was employed at this location.” The previous statement is a lie, I did not inform Ogle on 02/28/that I was employed at Signature Spa & Salon, and furthermore, this would have been impossible as I had graduated from Ogle School of Hair Skin & nails on this date (02/28/2014) and therefore had not yet received my license or certification in esthetics in order to become employed at any place of business as an esthetician, and it’s also impossible that Ogle confirmed my employment at this company on this date due to the aforementioned, so as you can see we now already have two fallacies in Ms [redacted] ***’s aforementioned statementHowever, I did in fact become employed at Signature Spa & Salon at a later time, although I do not recall the exact date in which I had informed Ogle of my employment at the stated business, but I know for a fact that it was not on the date that Ms [redacted] stated, which was 02/28/2014.• In the last portion of Ms [redacted] ***’s response to my complaint, she states that “Ogle School’s mission is to prepare committed students for rewarding careers in the beauty industry through salon modeled, student centered training and development of the highest caliberIn keeping with that mission we encourage Ms [redacted] to reach out to our Director of Career Services, [redacted] who will be glad to assist her in her job search.” She then proceeds to provide contact information for one [redacted] , at the clause of her letterI will personally testify that on the date of 11/15/2015, Ogle contacted me in regards to Navient (the student loan agency, once known as Sally Mae, that provides student loan services to the students of Ogle School of Hair Skin & Nails), informing Ogle that I was having issues making my payments, and I replied to the email I received from Ogle basically stating that I had already settled the issue with Navient through deferment, and I mentioned the misleading information I received at Ogle by stating how we were told (by our instructor Mrs***) that estheticians are “in high-demand” and that we usually “start out making $per hour,” leading to the inference that the previous statements were lies on Ogle’s part, as I (and most others in my graduating class) have had extreme difficulty finding work in this field, and that I have been led down a bath resulting in student debt, anxiety, and depression, similar to the statements I made at the clause of my original complaint to the Revdex.comOne [redacted] “Financial Coach” contacted me in response and we continued communication over the next hours, and during that time Anabel spoke to me about different payment options I could do with Navient, and at the end of our conversation closed with the statement that she would forward my “information to a couple of staff members her at Ogle see who can best help youWill keep in touch.” (Note the typo in the previous sentence-“her” should be “here)I have not received any further emails in regards to my complaints concerning the discontent I have felt with Ogle, nor my financial issuesTherefore, it seems a bit absurd to me that Ms [redacted] has the audacity to quote the school motto “Ogle School’s mission is to prepare committed students for rewarding careers in the beauty industry through salon modeled, student centered training and development of the highest caliber,” considering that when I did in fact notify a member of Ogle’s staff of my concerns, I received nothing in return after hoursNo further responses, no job-placement help, no personal concern from the school director or my instructors-nothingAgain, Ogle School of Hair Skin & Nails is a business interested in making money, not a school interested on the personal success of its students.In conclusion, I believe I have made my message rather clear that Ogle has shown to be a dishonest, untrustworthy establishment, that does not uphold to its claim to take a personal interest in the success of its students, found in its motto “Ogle School’s mission is to prepare committed students for rewarding careers in the beauty industry through salon modeled, student centered training and development of the highest caliber.” I will also add that nowhere in Ms [redacted] ***’s response did she acknowledge or follwith my obviously disturbed recount concerning Mrs [redacted] showing favoritism toward a gay student in our class, allowing her to get away with certain things, in several instances might I add, that would jeopardize the rest of the students’ academic success at OgleShowing favoritism toward someone who is gay over the rest of the class who is straight, is just as bad as showing favoritism toward someone who is straight over the rest of a class who is gay; the rest of us were held to a very high expectation of following the rules set forth by Ogle in correlation to attendance, punctuality, dress-code enforcement, behavior during class, personal hygiene and so forth, as well as overall demeanor and taking part in activities, assignments, and scheduled tasks in regards to the esthetician-in-training role we had at Ogle- which were not even remotely enforced as to the same level on this one particular student-and only this one student-who just so happened to be gayLastly, I would like to state that during my attendance at Ogle I had confronted both Mrs [redacted] and Ms [redacted] with my disgruntlement regarding the subpar teaching style of Ms [redacted] , as well as my issue concerning the different treatment received by the homosexual student in our class, whom Mrs [redacted] appeared to show favoritism towardAs a result, not only was I met with hostility from both instructors, but I was also met with hostility from the student in questionAlso when I spoke personally with only one instructor at a time, I found information suggesting that the conversation(s) we exchange were not kept confidential, as they’re supposed to be, as one instructor would bring up the information mentioned within a conversation between me and the other instructor, which they were not present forWhen I approached Ms [redacted] and attempted to go to her for help concerning the disturbance I felt as a result of these issues, she was very understanding and supportive, but again I found hostility in response from Mrs [redacted] when she later found out that I spoke to Ms***, even though I had a right as a student to do so, after confronting my instructors about these issues and failing to come to a resolutionWhen I again confronted Miss [redacted] and she doubted my honesty due to my hesitancy to be as straight forward as I once was, I then admitted to her that Mrs [redacted] responded to my complaints to Ms [redacted] with passive-aggressive hostility, and that I didn’t want to make her angryIt was then obvious that this wasn’t the first time that Ms [redacted] had seen this happen, and she admitted to me personally that the school has had an issue with Mrs [redacted] in the past, relative to my complaints.Everything I have relayed, I have stated honestly, to the best of my memory, and my knowledge, before the Revdex.com, and I stick to my original complaint against Ogle School of Hair Skin & Nails of ArlingtonThank you for acknowledging the complaint I filed, and I await your response.Signed, [redacted]

We are responding to the rejected response to complaint IDreceived on February 10, 2016:
Graduate Employment disclosure and statistic
Provided a sub-par education
Graduate Employment Disclosure and Statistic
In Ms***’s response she concedes that
"She contacted Ogle on 08/06/and met with *** *** for an admissions interview, and that our conversation was recorded with "tour tab," which is correctShe states that at that at the minute window of this recording that *** *** stated "Ogle disclosed the Graduation Rate 88% and Graduate Employment rate 100%," which is also correct to the best of my memoryHowever, the aforementioned statistic is a generalized statistic referring to the employment rate of students in relation to those who graduate from Ogle, whereas my original complaint was in specific reference to the post-graduation employment rate for Estheticians, a specific category of people"
Ogle School cannot reasonably know or disclose the graduate employment rates for all Esthetician programs offered by all educational institutions in the state or local areaWe can only have knowledge of, and disclose in accordance with that knowledge, the graduate employment rates of our own graduatesThe disclosure of our graduate employment rates allows a prospective student to compare and evaluate the same program at other institutions, but Ogle cannot be reasonably expected to have statistical information on graduates from other institutionsMoreover, neither the U.SDepartment of Education nor our accrediting agency, the National Accrediting Commission of Career Arts and Sciences (NACCAS) requires us to either maintain or disclose graduate employment rates for other institutionsThe Graduate Employment rate disclosed to Ms*** on August 6, also is not a generalized statistic, but rather is based on individual graduates from Ogle School’s Arlington Esthetics ProgramAs stated in our first response, the Graduation and Graduate Employment rates are calculated using the formula prescribed by NACCAS
It should be noted that these rates are reported annually to NACCAS and our website and catalog are updated with the most recent reporting year calculationsIn addition, the general Texas and Arlington data that was provided to Ms*** can be traced directly to data published on the website of the U.SDepartment of Labor’s Bureau of Labor Statistics (BLS)This BLS data was not added to the Ogle School website until January 2016; therefore this data could not have influenced her decision to attend Ogle beginning in Based on Ms***’s observation and the possible confusing nature of the data, Ogle School has removed this section from our website
Sub-Par Education
As stated in our original response Ms*** successfully completed the state board written and practical examination with a score of and 92, respectivelySubsequently Ms*** was employed in her field of study, which under NACCAS accreditation standards qualifies as being gainfully employed
Ogle School provides students with several avenues to inform administrators of concerns about their educational experienceIn addition to our instructor surveys, we conduct quarterly and end of program surveysWe also have a very detailed grievance process outlined in our catalog, which describes the process through which a student’s concerns can be reviewed by Ogle’s senior leadership
While Ms*** did communicate to our Financial Fitness Coach about her concerns more than months after her graduation, we have no record of her filing a formal complaint under our institutional grievance processes, nor any other complaint prior to this matter before the Revdex.com
Although we are delayed in our response to her request to speak to someone in November of 2015, Ogle School would like to invite Ms*** to our corporate office to discuss each of her concerns and come to a mutually agreeable plan to help her in her career goals
Please contact me at ###-###-#### or [email protected] so we can sthis meeting as soon as convenient for you
Sincerely,
*** ** ** ***
Employee Relations and Regulatory Manager

We are responding
to the complaint received on January 29, 2016, in regards to “advertising issues”
filed by Ms. [redacted]. In Ms. [redacted]’s compliant she states that Ogle
School:
Misrepresented
student outcomes, specifically graduation and graduate employment rates, and...

potential
salary after graduationProvided
a sub-par educationEncouraged, almost in a forcing manner,
that students claim that they earned additional income at this school so it
could continue to receive federal funding,
Ogle School takes
each of these allegations seriously and firmly believes they are without merit.
Misrepresentation
Ms. [redacted] contacted Ogle School on 08/06/2013 and subsequently met with [redacted], an admissions representative for a student candidate interview. This
interview was recorded using Ogle School’s “tour tab” hardware. Following Ogle School’s
interview process which includes a visual presentation of Ogle School’s programs
and outcomes (see exhibit A) Representative [redacted] disclosed the Graduation Rate 88%
and Graduate Employment rate 100% at minute 30 and 38 of the interview. The
rates disclosed to the student matched the published rates found on Ogle
School’s website and catalog. 
The Graduation and Graduate Employment rates are calculated using the
formula prescribed by Ogle School’s accreditor The National Accrediting
Commission of Career Arts & Sciences (NACCAS) (See Attachment B).
In addition the student catalog, signed for by Ms. [redacted] on 08/13/2013 (see
Exhibit C), provides a link on pg. 7 to the bureau of labor statistics. This
government website provides data on salary ranges for individuals in the esthetician
field. 
Sub-Par
Education
During Ms. [redacted]’s tenure with Ogle School she had one instructor Ms. [redacted]. Ms.
[redacted] is a licensed instructor who has been with Ogle School since 2007. In
order to ensure that our students are receiving a high caliber education we
conduct surveys at the end of each Phase to give students the opportunity to
rate their instructors in several categories. We also provide the students with
an opportunity to provide written feedback to address any issue not asked in
the survey question. Between September 2013 and February 2014, Ms. [redacted]
received an average rating of 4.7 out of 5. In reviewing these surveys we noted
that there were no comments to support Ms. [redacted]’s assentation that the class
was self-taught or receiving a subpar education.
It should also be noted that Ms. [redacted] successfully completed the state
board written and practical examination with a score of 81 and 92,
respectively.
Reporting of Earned Income While Attending Ogle SchoolNACCAS
requires that its accredited institutions track and verify that students who
graduate from the program are working in their field of study. We do not
consider students who are self-employed while in school as “placed”. After
Ms. [redacted] graduated she informed Ogle School on 02/28/2014 that she was
employed at Signature Spa & Salon. As part of our verification process, Ogle
School verified that Ms. [redacted] was employed at this location.Ogle School’s mission is to prepare committed students for rewarding careers in the beauty industry through
salon modeled, student centered training and development of the highest caliber.
In keeping with that mission we encourage Ms. [redacted] to reach out to our
Director of Career Services, [redacted] who will be glad to assist
her in her job search. Ms. [redacted] can be reached at ###-###-#### or m[redacted]@ogleschool.edu.If you require additional information please contact me
at ###-###-#### or [redacted]

Hello, We are currently looking into the situation that occurred on 12/21/2015 with Ms. [redacted].  We hoped to have this resolved no later than  1/5/2016.  We will be contacting Ms. [redacted].

I respectfully reject [redacted]'s response to the complaint I originally reported to the Revdex.com on February 5th of this year (2016). I would like to address the statements [redacted] made in the order in which they were stated. Misrepresentation:• [redacted] claims in this section that I contacted Ogle on 08/06/2013 and met with [redacted] for an admissions interview, and that our conversation was recorded with "tour tab," which is correct. She states that at that at the 30 minute window of this recording that [redacted] stated "Ogle disclosed the Graduation Rate 88% and Graduate Employment rate 100%," which is also correct to the best of my memory. However, the aforementioned statistic is a generalized statistic referring to the employment rate of students in relation to those who graduate from Ogle, whereas my original complaint was in specific reference to the post-graduation employment rate for Estheticians, a specific category of people. Ms. [redacted] then proceeds to justify Ogle's claim of the aforementioned statistics by then stating that they (the statistics) "matched the published rates found on Ogle School’s website and catalog." I took it upon myself to review the aforementioned statistics that Ms. [redacted] claims can be located on Ogle's website, but not the catalog as I don't have access to that. I will now address the information that’s publicly available on Ogle’s website in the following paragraphs:• The first statistic provided by Ogle on its website states that "If you choose to stay in Arlington to work in the beauty industry, job prospects are looking great. Arlington is the third largest city in North Texas, and its young population (over half of residents are aged 18 – 44) loves a little primping and pampering." The aforementioned quote from Ogle's website is not even a statistic, either descriptive or inferential, nor does it contain any legitimacy in relation to the employment rates of post-graduates from Ogle School of Hair Skin & nails, as the size of a city is not relative to one's financial success in a particular field or industry. • The second "statistic" stated on Ogle's website is that "Texas has the second highest level of employment for hairdressers, hairstylists and cosmetologists in the United States, with over 24,000 jobs in the sector, and the number is rising. Employment levels in the beauty sector are among the highest in the country." This is a generalized, or "inferential" statistic of a large group of people (hairdressers, hairstylists, and cosmetologists) and therefore isn’t in direct-relation to estheticians; the group of people who were the subject of my original complaint; and is therefore not a relative response to the complaint I filed with the Revdex.com. However, since these statistics are currently stated on Ogle's website, I will assume it is up-to-date with the information provided by the Bureau of Labor Statistics, or BLS, which I will now compare with as it exists currently at http://www.bls.gov/oes/current/oes395012.htm.  As you can see, the BLS rated Texas hairdressers, hairstylists, and cosmetologists as being fifth in the nation for employment; whereas on Ogle's website it is stated that "Texas has the second highest level of employment for hairdressers, hairstylists and cosmetologists in the United States..." which is in clear contradiction to the previously mentioned report on the BLS website.  The statistic in question also states that Texas offers “over 24,000 jobs in the sector, and the number is rising.” Whereas on the provided link provided by the BLS, it is clearly stated that Texas contains employment for hairdressers, hairstylists, and cosmetologists at 21,310-also in contradiction to the statistics stated on Ogle’s website. The last portion of the aforementioned statistic on Ogle’s website, states “…Employment levels in the beauty sector are among the highest in the country…” which is not a statistic, but rather an opinionated statement, which is irrelevant and uninformative in any legitimate manner to the students who attend the school in question. • The third statistic provided on Ogle’s website states that “In 2010, there were 2.5 thousand cosmetologists working in the greater Arlington area, and that number is expected to go up by 19% in the next five years – that’s a faster rise than the national average.” Firstly, I’m unaware of what means Ogle obtained this statistic nor could I find it anywhere on the BLS’ website, however I will humor this claim and apply that to the current date. If there were 2.5 thousand, or 2,500 “cosmetologists working in the greater Arlington area, and that number is expected to go up by 19% in the next five years…” then that would leave us with an employment rate for cosmetologists “in the greater Arlington area” at 2,975 by the year 2015. Based deduction obtained during my experience lasting six months at Arlington’s location of Ogle School of Hair Skin & Nails, this school has a graduation rate of between one and 20 estheticians alone, per month, which would range between 12 and 240 estheticians per year, and a maximum of 12,000 estheticians every five years, give-or-take a few hundred. So if Ogle has a 100% post-graduate employment rate, and if by 2015 the employment rate was only 2,975, then we can therefore conclude that there would be an approximate number of 1,775 unemployed estheticians who graduated during the year 2010 or before, with the unemployment rate rising, given that we are now six years ahead of 2010, which does not correlate with Ogle’s claim that of a 100% success rate of employment for post-graduates. • The fourth and final static stated on Ogle’s website is that “The average salary for an Arlington cosmetologist is over $23,000 per year, higher than the state average. And pay for hairdressers, hairstylists and cosmetologists in Texas is among the highest in the country.” The first portion of this “statistic” is, once again, in contradiction to the BLS’s information provided at http://www.bls.gov/oes/current/oes395012.htm#st, where we can clearly see that it is stated that the state of Texas’ annual mean wage for Hairdressers, Haistylists, and Cosmetologists is $27,770,” which is in contradiction to Ogle’s claim that the “average salary for an Arlington Cosmetologist [is]… higher than the state average.” Again, we find a statistic quoted on Ogle’s website that’s in contradiction with the information provided by the BLS. The second portion of this fourth “statistic” states “And pay for hairdressers, hairstylists and cosmetologists in Texas is among the highest in the country.” Not only is this an opinion, as opposed to a statistic, but it is also (again) in contradiction to the information provided on the BLS website under the category “Top paying States for this occupation” (in relation to Hairdressers, Hairstylists, and Cosmetologists). In this category, we can clearly see that the top paying states for this occupation are the following (in chronological order) Hawaii (annual mean wage of 39k+), District of Columbia (annual mean wage of 37k+), Delaware (annual mean wage of 35k+), Virginia (annual mean wage of 34k+), and Washington (annual mean wage of 34k+). As you can see, nowhere on the list of “Top paying States for this occupation,” provided by the BLS, is Texas listed, contrary to Ogle’s claim that I previously quoted.Sub-Par Education:• In this section, Ms. [redacted] claims that I had “one instructor, Ms. [redacted],” which is a lie. I, and my class in general, had two instructors: Mrs. [redacted] and Ms. [redacted]. For the majority of my “tenure” at Ogle School of Hair Skin & Nails (Arlington), Mrs. [redacted] taught our class basic TDLR information, how to perform certain skincare treatments, how to clean, sanitize, and disinfect, and also administered our tests; the instructor who was apparently responsible for teaching us actual information in regards to the physiology and histology of skin was Ms. [redacted]; the instructor I was referring to who appeared incompetent and was unable to answer questions that we (the students) asked her in regards to the skin. • Ms. [redacted] then proceeds states that “In order to ensure that our students are receiving a high caliber education we conduct surveys at the end of each Phase to give students the opportunity to rate their instructors in several categories. We also provide the students with an opportunity to provide written feedback to address any issue not asked in the survey question.” I will personally state, under oath of honesty, that I recall these “surveys” and the “written feedback” that Ms. [redacted] is referring to, and to my memory our class was highly-encouraged by both Mrs. [redacted] and Ms. [redacted] to give positive feedback, and that even if our names weren’t written on our statements that they would still know “who wrote what-“ an obviously passive-aggressive message. Ms. [redacted] then states that “Between September 2013 and February 2014, Ms. [redacted] received an average rating of 4.7 out of 5. In reviewing these surveys we noted that there were no comments to support Ms. [redacted]’s assentation that the class was self-taught or receiving a subpar education.” Again, our class was verbally-encouraged to provide positive feedback in regards to all of the questions we were asked via the feedback system and surveys. In relation to my personal feedback, I will once again state under oath of honesty, that I stated my feedback in a manner that I thought Mrs. [redacted] would favor, out of intimidation by her encouragement to give positive feedback and that they (the instructors) would still know “who filled out what,” despite whether our names were on the feedback submissions or not. As for the last portion of her statement that I didn’t offer feedback concerning the class was “self-taught or receiving subpar education,” coming from a personal standpoint, one of the most unintelligent and pointless choices that I could foresee a student making is to tell their instructor(s) that they offered the student a sub-par education, and/or that they felt the class was self-taught. Once again, we were encouraged to give positive feedback, and the only thing I could have seen coming as a result of me stating the aforementioned was hostility on the instructor(s) part. Had I sword under legal oath, I would have stated my feelings in 100% straight-forwardness and honesty, however, these means of feedback were not represented to us, in any form or fashion, to be legal statements, nor did we sign any legal and official contract stating that our information must be completely factual and straight-forward; rather, they were presented to us as being information for Ms. [redacted], the director of the school itself, and again, they were presented to us in a passive-aggressive manner by the instructor(s).3. Reporting of Earned Income While Attending Ogle School• Ms. [redacted] states that ”NACCAS requires that its accredited institutions track and verify that students who graduate from the program are working in their field of study. We do not consider students who are self-employed while in school as “placed”.” I assume that this is in reference to my statement that Mrs. [redacted] encouraged me and my fellow classmates to claim an earned-income in relation to our attendance and education obtained at Ogle. I specifically remember this instance, toward the end of the “school year,” in which Mrs. [redacted] had our class sign a document stating that we earned some sort of additional income as a result of our education obtained during our attendance at Ogle, be it income earned by performing body-wraps, or eyelash tabbing/extensions, or makeup applications. I was hesitant to sign this document, as I felt that it was not in the best interest of the students but rather the school itself, so I asked Mrs. [redacted] what the purpose of this document was. She then told me that is was so that “Ogle could continue to receive federal funding.” I became more uncomfortable, so I stated that at that time I was not eyelash certified, had not earned an income from body-wraps, and that I was not a makeup artist. Mrs. [redacted] paused and then stated that I had received “tips” for makeup applications, and that could technically imply that I had done makeup artistry, and therefore I needed to write that on the document, which I did. I invite Ms. [redacted] to search the corresponding documentation and provide it to the Revdex.com so that they may see the evidence that the aforementioned claim on my part holds legitimacy and fact.• Ms. [redacted] continues by stating that ” After Ms. [redacted] graduated she informed Ogle School on 02/28/2014 that she was employed at Signature Spa & Salon. As part of our verification process, Ogle School verified that Ms. [redacted] was employed at this location.” The previous statement is a lie, I did not inform Ogle on 02/28/2014 that I was employed at Signature Spa & Salon, and furthermore, this would have been impossible as I had graduated from Ogle School of Hair Skin & nails on this date (02/28/2014) and therefore had not yet received my license or certification in esthetics in order to become employed at any place of business as an esthetician, and it’s also impossible that Ogle confirmed my employment at this company on this date due to the aforementioned, so as you can see we now already have two fallacies in Ms. [redacted]’s aforementioned statement. However, I did in fact become employed at Signature Spa & Salon at a later time, although I do not recall the exact date in which I had informed Ogle of my employment at the stated business, but I know for a fact that it was not on the date that Ms. [redacted] stated, which was 02/28/2014.• In the last portion of Ms. [redacted]’s response to my complaint, she states that “Ogle School’s mission is to prepare committed students for rewarding careers in the beauty industry through salon modeled, student centered training and development of the highest caliber. In keeping with that mission we encourage Ms. [redacted] to reach out to our Director of Career Services, [redacted] who will be glad to assist her in her job search.” She then proceeds to provide contact information for one [redacted], at the clause of her letter. I will personally testify that on the date of 11/15/2015, Ogle contacted me in regards to Navient (the student loan agency, once known as Sally Mae, that provides student loan services to the students of Ogle School of Hair Skin & Nails), informing Ogle that I was having issues making my payments, and I replied to the email I received from Ogle basically stating that I had already settled the issue with Navient through deferment, and I mentioned the misleading information I received at Ogle by stating how we were told (by our instructor Mrs. [redacted]) that estheticians are “in high-demand” and that we usually “start out making $15 per hour,” leading to the inference that the previous statements were lies on Ogle’s part, as I (and most others in my graduating class) have had extreme difficulty finding work in this field, and that I have been led down a bath resulting in student debt, anxiety, and depression, similar to the statements I made at the clause of my original complaint to the Revdex.com. One [redacted] “Financial Coach” contacted me in response and we continued communication over the next 24 hours, and during that time Anabel spoke to me about different payment options I could do with Navient, and at the end of our conversation closed with the statement that she would forward my “information to a couple of staff members her at Ogle see who can best help you. Will keep in touch.” (Note the typo in the previous sentence-“her” should be “here). I have not received any further emails in regards to my complaints concerning the discontent I have felt with Ogle, nor my financial issues. Therefore, it seems a bit absurd to me that Ms. [redacted] has the audacity to quote the school motto “Ogle School’s mission is to prepare committed students for rewarding careers in the beauty industry through salon modeled, student centered training and development of the highest caliber,” considering that when I did in fact notify a member of Ogle’s staff of my concerns, I received nothing in return after 24 hours. No further responses, no job-placement help, no personal concern from the school director or my instructors-nothing. Again, Ogle School of Hair Skin & Nails is a business interested in making money, not a school interested on the personal success of its students.In conclusion, I believe I have made my message rather clear that Ogle has shown to be a dishonest, untrustworthy establishment, that does not uphold to its claim to take a personal interest in the success of its students, found in its motto “Ogle School’s mission is to prepare committed students for rewarding careers in the beauty industry through salon modeled, student centered training and development of the highest caliber.” I will also add that nowhere in Ms. [redacted]’s response did she acknowledge or follow-up with my obviously disturbed recount concerning Mrs. [redacted] showing favoritism toward a gay student in our class, allowing her to get away with certain things, in several instances might I add, that would jeopardize the rest of the students’ academic success at Ogle. Showing favoritism toward someone who is gay over the rest of the class who is straight, is just as bad as showing favoritism toward someone who is straight over the rest of a class who is gay; the rest of us were held to a very high expectation of following the rules set forth by Ogle in correlation to attendance, punctuality, dress-code enforcement, behavior during class, personal hygiene and so forth, as well as overall demeanor and taking part in activities, assignments, and scheduled tasks in regards to the esthetician-in-training role we had at Ogle- which were not even remotely enforced as to the same level on this one particular student-and only this one student-who just so happened to be gay. Lastly, I would like to state that during my attendance at Ogle I had confronted both Mrs. [redacted] and Ms. [redacted] with my disgruntlement regarding the subpar teaching style of Ms. [redacted], as well as my issue concerning the different treatment received by the homosexual student in our class, whom Mrs. [redacted] appeared to show favoritism toward. As a result, not only was I met with hostility from both instructors, but I was also met with hostility from the student in question. Also when I spoke personally with only one instructor at a time, I found information suggesting that the conversation(s) we exchange were not kept confidential, as they’re supposed to be, as one instructor would bring up the information mentioned within a conversation between me and the other instructor, which they were not present for. When I approached Ms. [redacted] and attempted to go to her for help concerning the disturbance I felt as a result of these issues, she was very understanding and supportive, but again I found hostility in response from Mrs. [redacted] when she later found out that I spoke to Ms. [redacted], even though I had a right as a student to do so, after confronting my instructors about these issues and failing to come to a resolution. When I again confronted Miss. [redacted] and she doubted my honesty due to my hesitancy to be as straight forward as I once was, I then admitted to her that Mrs. [redacted] responded to my complaints to Ms. [redacted] with passive-aggressive hostility, and that I didn’t want to make her angry. It was then obvious that this wasn’t the first time that Ms. [redacted] had seen this happen, and she admitted to me personally that the school has had an issue with Mrs. [redacted] in the past, relative to my complaints.Everything I have relayed, I have stated honestly, to the best of my memory, and my knowledge, before the Revdex.com, and I stick to my original complaint against Ogle School of Hair Skin & Nails of Arlington. Thank you for acknowledging the complaint I filed, and I await your response.Signed,[redacted]