Ogletree, Deakins, Nash, Smoak & Stewart PC

Good Afternoon [redacted] ***First and foremost, I apologize that you had a less then exemplary experience with our companyQuality service and customer satisfaction is always our goalAfter reviewing the original estimate and the final bill I see there is a significant difference in pricePlease keep in mind that an estimate is only an estimate and will differ from the actual costOn the order for service you signed an addendum stating that acknowledge this much.Based on the original inventory taken by the estimator, men for hours seems accurateUnfortunately, on the day of the move your possessions exceeded a full truck load and we had to make a second trip for the remaining itemsWe do not operate larger trucks for local residential moves due to logistical issuesNevertheless, a second trip was need and not accounted for in the original estimate.As a small business, we take pride in the service we provide and strive to make it right when a customer feels they have not received a quality serviceI wish you gave us a chance to rectify this situation before filling a complaint with Revdex.com and permanently dinging our record of excellenceEven though we work on an hourly basis and we did everything in our power to get you moved in one day, I will take responsibility for the un-estimated travel time for the second tripGPS clocks minutes from the origin address to the destinationTherefore, round-trip travel for the second trip is equal to hoursAt the hourly rate of $per hour, I am willing to reimburse you $225.Please let me know what you would like to do from hereI hope we can work together to resolve this in a timely matter.Best Regards, - [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease send check tomy new address: *** *** *** *** ** ***
Regards,
*** ***

Complaint: [redacted]
I have forwarded you a quote of $3,500 to replace upstairs carpet. I think it is only fair to replace master bedroom 15x12 room. Total of 3 rooms was $3479. I would accept $1,000 to replace one room of carpet.
Regards,
[redacted]

[redacted]This is valuation is completely unacceptable considering these two factors;1) The carpet is not damaged beyond repair or ripped as you claim. The marks are from pressure and will raise/pop out with time and routine cleaning. In addition, these carpets are soiled and dated which can be clearly seen in the photos you provided. 2) While trying to reconcile this matter you stated in an email that you would accept $250 for the damages that occurred. Now after filing a complaint with the Revdex.com you want $1000.Nevertheless, in an attempt to do the right thing, our good faith offer of $200 will stand.I am sorry we could not reach an agreement.Best Regards, - Mike

Good Afternoon [redacted]First and foremost, I apologize that you had a less then exemplary experience with our company. Quality service and customer satisfaction is always our goal. After reviewing the original estimate and the final bill I see there is a significant difference in price. Please...

keep in mind that an estimate is only an estimate and will differ from the actual cost. On the order for service you signed an addendum stating that acknowledge this much.Based on the original inventory taken by the estimator, 4 men for 10 hours seems accurate. Unfortunately, on the day of the move your possessions exceeded a full truck load and we had to make a second trip for the remaining items. We do not operate larger trucks for local residential moves due to logistical issues. Nevertheless, a second trip was need and not accounted for in the original estimate.As a small business, we take pride in the service we provide and strive to make it right when a customer feels they have not received a quality service. I wish you gave us a chance to rectify this situation before filling a complaint with Revdex.com and permanently dinging our record of excellence. Even though we work on an hourly basis and we did everything in our power to get you moved in one day, I will take responsibility for the un-estimated travel time for the second trip. GPS clocks 45 minutes from the origin address to the destination. Therefore, round-trip travel for the second trip is equal to 1.5 hours. At the hourly rate of $150 per hour, I am willing to reimburse you $225.Please let me know what you would like to do from here. I hope we can work together to resolve this in a timely matter.Best Regards, - [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
To begin, these are professional but courteous lies stated by STATE WIDE MOVING.  The statement about $.60 per pound regarding damages was NEVER verbally told to me and I wasn't asked to sign nor was I shown any paperwork untilafter the move. As many times over the phone speaking to Loren voicing my concerns about his company's experience moving a china cabinet of that magnitude, he kept saying how they are well experienced, they have an excellent rating with the Revdex.com since its inception and it wouldn't be a problem. They continue to ignore that the employee responsible for breaking the china cabinet was intoxicated and reeked of alcohol. When I questioned him about it. he said it was from last night.However. after the move I discovered an [redacted] Ice Tea can that was left behind that smelled of alcohol. Yes they took the cabinet doors to see if the glass guy they use could repair it and told me they would call me.  Well, weeks went by, no one called. After the second week, I called numerous times, always voicemail. Finally Loren returned my call informing their glass guy couldn't repair it.  He continued to say that he knew that it was going to cost much more than $150.00 because of the caliber of my dining room furniture. That was the first time I heard that figure.  It was at that time that I stated that I would research my area for repair because I'm 50 to 60 miles away.  Also I told him if I found someone I would submit the estimate via email.  He said verbatim "That will be fine." I inquired and amongst 3 to 4 companies submitted the lowest estimate which is $615.25.  After the submission, I didn't hear from the company for well over a week. What they're not telling you is that they made a conference call to me "All Men" trying to intimidate me and denounce my accusation of the intoxicated mover that broke the cabinet. They asked for proof of purchase which to their surprise I was able to provide.  Days later I received an email from Michael R, (I have never verbally spoken to him) offering the $500.00. I unsatisfyingly took it because during the conference call Loren was indirectly saying either take what they offer or get nothing.  Due to the fact that they were refusing to pay the full amount of $615.25, I decided to file with the Revdex.com. How dare they try to intimidate and bully a disabled senior citizen female.Let's think about this for a moment, you are willing to pay $500.00, but not $615.25.  Why is the difference of $115.25 such a big deal? They know this estimate was legitimate and could have verified it. My furniture was custom made in Italy and it is a large piece of glass from the door that was broken.STATE WIDE MOVING didn't try to resolve this matter in my favor.  If they were really sincere and wanted to resolve this in my favor, they would pay the remaining $115.25.  I mean really a company that is responsible and claim to be fair, decent,and in good standing, wouldn't make such an argument over $115.25.  Why should I have to pay out of my pocket for an intoxicated employee breaking my furniture?  This is so wrong.Once again I am requesting the balance of $115.25 from STATE WIDE MOVING in order to repair my china cabinet door that their intoxicated employee broke.     
Regards,
[redacted]