Oh My Opae, LLC

Apologies for the delay Unfortunately, we were out of the office for personal matters Anyway, after finally reading ***'s response about her experience with an ecosystem, that satisfies our primary concern that the buyer has successful experience on how to care for these Amazing Creatures Her response also mentioned that she disagrees with our verification process, but if she understands and cares, as she states, about these fascinating and unique Hawaiian crustaceans, she would have more compassion for our cause instead of oppositionAnyway, we appreciate hearing about her experience and her genuine care/appreciation for the Halocaridina Rubra, and if she desires, we will send her order out as soon as this is resolved We again apologize that this imporatant issue got to this level, but our screening process is there ONLY for the safetysustainability and adoptive care for these Amazing Creatures In conclusion, we await her final decision and we will issue her: a Full Refund or Send her order (without doubt or concern)Brad Y [redacted] OH MY OPAE, LLC

Initial Business Response / [redacted] (1000, 5, 2014/02/19) */ Ebay item was purchased and paid with PaypalThe order was custom-made and sent to customer as detailed on my ebay page/siteNO REFUNDS Customer was notified by USPS with tracking and pickup informationCustomer failed to pick up package and USPS returned it to seller More detailed information can be found at Ebay Resolution Center, which was resolved in Seller/my favorCase ID# [redacted] Customer was offered an option (which we normally don't or is required to) for a re-delivery, but customer chose to file a complaint with ebay He was told by ebay and myself to stop this harassment

Yes, we did receive the payment and order and we also responded to itsent to [redacted] (sent Sat 6/13/4:PM) see copy below:Thank you for visiting our website [redacted] and ordering just the ShrimpsUnfortunately, we do not sell less than individually unless you purchase one of our [redacted] Our reason for this minimum order is not to benefit from the profits, but to assure that these Amazing and Special crustaceans ?will survive in a correctly prepared and sustainable environment ?Please let us know if you already purchased an ecosystem from us or if you have experience with Halocarina Rubra Thank you again for your order and hope you understand our position on this matter, to protect these Amazing ShrimpsWe look forward to hearing from you about your experiences or decision to either increase your order or cancel Brad Y OH MY OPAE Sent from my [redacted] smartphone on the [redacted] network.We responded and was awaiting her response, that we never received till now As we stated, it is not our policy to sell

*** *** ***
*** *** *** *** *** *** **
*** *** ** *** ***
*** *** ***
*** ***Hello Ms ***,I just received an email from *** that my credit card will show a full refund of $from OMO.I placed an order for opae ula through another company also based in Hawaii, and that order shipped todayIt's for a minimum of which OMO did not offer, and I received priority shipping at a lower rateI pray they arrive safelyThey really are very fun to watch and care forNot at all as high maintenance as tropical fish.I thank you for your assistance with my complaint.Best regards,*** ***Sent from my ** * *** *** *** ** *** ** *** ***

Complaint: ***
*** *** ***
*** *** *** *** *** *** **
*** *** ** *** ***
*** *** *** * *** *** *** *** *** ***As I stated previously, I did not receive any replies regarding the business' response to my emails before or after contacting the Revdex.comI checked my spam, bulk, and trash folders and again, nothing.The business in question dropped the ball at every opportunityMy order was too insignificant to be handled courteously and in a timely mannerIf they were waiting for a reply from me they could have emailed me againIt is not as though this company has to make a direct call from Hawaii to California. The website allowed me to order any quantity I want without any default that the minimum order is 100, and, without purchasing an ecosystemThe only part that changed was the shipping charge as the quantity increased. I have no need of such a large quantityI was given an ecosystem two years ago from the Marubashi family as a birthday gift containing five opae ulaI wanted to add to my ecosystem as I can accommodate many more but for me, is a perfect quantity. I have had tremendous success with my ecosystemI knew nothing of opae ula until I received the gift, but I went to work immediately researching their origins and habitat requirementsI too take issue with unscrupulous sellers who, through their lack of care or responsibility, condemn thousands of opae ula to a quick, unnecessary death. I take issue with the company in their reply regarding what appears to be a screening process as to who should be allowed to own any opae ula. Any one can purchase an ecosystem ready to go and stocked with shrimp; but what happens weeks or months later? Does the company require photographic proof that the ecosystem they sold to a consumer is alive and thriving? I think not. I also take issue with the company who, in their attached email, use a legitimate consumer complaint as an advertising opportunity. My experience with this company regarding my FIRST order leaves me no other option but a full refund. Regards,*** ***Sent from my ** * *** *** *** ** *** ** *** ***

Yes, we did receive the payment and order and we also responded to it
sent to [redacted] (sent Sat 6/13/2015 4:12 PM) see copy below:
Thank you for visiting our...

website [redacted] and ordering just the
Shrimps. Unfortunately, we do not sell less than 100 individually unless you
purchase one of our [redacted].
 
Our reason for this minimum order is not to
benefit from the profits, but to assure that these Amazing and Special
crustaceans ?will survive in a correctly prepared and sustainable environment.
 
?Please let us know if you already purchased
an ecosystem from us or if you have experience with Halocarina Rubra.
 
Thank you again for your order and hope you
understand our position on this matter, to protect these Amazing Shrimps. We
look forward to hearing from you about your experiences or decision to either increase
your order or cancel.
 
Brad Y
OH MY OPAE
 
Sent from my [redacted] smartphone on the
[redacted] network.
We responded and was awaiting her response, that we never received till now.  As we stated, it is not our policy to sell <100 of the SHRIMPS (OPAE‘ULA) unless it is purchased with one of our [redacted] or (special offer for this customer) verification that they are experienced with the care of these [redacted].  Also, for additional validation of our policy, it is clearly indicated on our website: [redacted] when placing an order.
We never exhibited any intention to cheat or mislead anyone, but our Mission is to assure the longevity and care needed to sustain the adoption of these [redacted] from Hawaii, are met.  They are very Special and Limited in supply and inexperienced Adopters and [redacted] experimenters only ends/results with their unneccesary demise.
If this customer can convince us that she has successful expereince with these [redacted], then we will be happy to send them to her, but as we stated - without any experence; she either orders the remaining 95 shrimps (MOQ), order one of our [redacted], or accept a Full Refund.
Thank you
Bradford Y[redacted]
OH MY OPAE, LLC
[redacted]

Complaint: [redacted] 
[redacted]
[redacted]
[redacted]As I stated previously, I did not receive any replies regarding the business' response to my emails before or after contacting the Revdex.com. I checked my spam, bulk, and trash folders and again, nothing.The business in question dropped the ball at every opportunity. My order was too insignificant to be handled courteously and in a timely manner. If they were waiting for a reply from me they could have emailed me again. It is not as though this company has to make a direct call from Hawaii to California. The website allowed me to order any quantity I want without any default that the minimum order is 100, and, without purchasing an ecosystem. The only part that changed was the shipping charge as the quantity increased. I have no need of such a large quantity. I was given an ecosystem two years ago from the Marubashi family as a birthday gift containing five opae ula. I wanted to add to my ecosystem as I can accommodate many more but for me, 10 is a perfect quantity. I have had tremendous success with my ecosystem. I knew nothing of opae ula until I received the gift, but I went to work immediately researching their origins and habitat requirements. I too take issue with unscrupulous sellers who, through their lack of care or responsibility, condemn thousands of opae ula to a quick, unnecessary death. I take issue with the company in their reply regarding what appears to be a screening process as to who should be allowed to own any opae ula. Any one can purchase an ecosystem ready to go and stocked with shrimp; but what happens weeks or months later? Does the company require photographic proof that the ecosystem they sold to a consumer is alive and thriving? I think not. I also take issue with the company who, in their attached email, use a legitimate consumer complaint as an advertising opportunity.  My experience with this company regarding my FIRST order leaves me no other option but a full refund. Regards,[redacted]Sent from my [redacted]

Apologies for the delay.  Unfortunately, we were out of the office for personal matters.  Anyway, after finally reading [redacted]'s response about her experience with an ecosystem, that satisfies our primary concern that the buyer has successful experience on how to care for these Amazing Creatures.  Her response also mentioned that she disagrees with our verification process, but if she understands and cares, as she states, about these fascinating and unique Hawaiian crustaceans, she would have more compassion for our cause instead of opposition.
Anyway, we appreciate hearing about her experience and her genuine care/appreciation for the Halocaridina Rubra, and if she desires, we will send her order out as soon as this is resolved.  We again apologize that this imporatant issue got to this level, but our screening process is there ONLY for the safety. sustainability and adoptive care for these Amazing Creatures.  
In conclusion, we await her final decision and we will issue her: a Full Refund or Send her order (without doubt or concern).
Brad Y[redacted]
OH MY OPAE, LLC

Apologies for the delay.  Unfortunately, we were out of the office for personal matters.  Anyway, after finally reading [redacted]'s response about her experience with an ecosystem, that satisfies our primary concern that the buyer has successful experience on how to care for these Amazing Creatures.  Her response also mentioned that she disagrees with our verification process, but if she understands and cares, as she states, about these fascinating and unique Hawaiian crustaceans, she would have more compassion for our cause instead of opposition.Anyway, we appreciate hearing about her experience and her genuine care/appreciation for the Halocaridina Rubra, and if she desires, we will send her order out as soon as this is resolved.  We again apologize that this imporatant issue got to this level, but our screening process is there ONLY for the safety. sustainability and adoptive care for these Amazing Creatures.  In conclusion, we await her final decision and we will issue her: a Full Refund or Send her order (without doubt or concern).Brad Y[redacted]OH MY OPAE, LLC

Initial Business Response /* (1000, 5, 2014/02/19) */
Ebay item was purchased and paid with Paypal. The order was custom-made and sent to customer as detailed on my ebay page/site. NO REFUNDS Customer was notified by USPS with tracking and pickup information. Customer failed to pick up...

package and USPS returned it to seller.
More detailed information can be found at Ebay Resolution Center, which was resolved in Seller/my favor. Case ID#[redacted]. Customer was offered an option (which we normally don't or is required to) for a re-delivery, but customer chose to file a complaint with ebay.
He was told by ebay and myself to stop this harassment.

Yes, we did receive the payment and order and we also responded to itsent to [redacted] (sent Sat 6/13/2015 4:12 PM) see copy below:Thank you for visiting our website [redacted] and ordering just the
Shrimps. Unfortunately, we do not sell less than 100 individually unless...

you
purchase one of our [redacted].
 
Our reason for this minimum order is not to
benefit from the profits, but to assure that these Amazing and Special
crustaceans ?will survive in a correctly prepared and sustainable environment.
 
?Please let us know if you already purchased
an ecosystem from us or if you have experience with Halocarina Rubra.
 
Thank you again for your order and hope you
understand our position on this matter, to protect these Amazing Shrimps. We
look forward to hearing from you about your experiences or decision to either increase
your order or cancel.
 
Brad Y
OH MY OPAE
 
Sent from my [redacted] smartphone on the
[redacted] network.We responded and was awaiting her response, that we never received till now.  As we stated, it is not our policy to sell <100 of the SHRIMPS (OPAE‘ULA) unless it is purchased with one of our [redacted] or (special offer for this customer) verification that they are experienced with the care of these [redacted].  Also, for additional validation of our policy, it is clearly indicated on our website: [redacted] when placing an order.We never exhibited any intention to cheat or mislead anyone, but our Mission is to assure the longevity and care needed to sustain the adoption of these [redacted] from Hawaii, are met.  They are very Special and Limited in supply and inexperienced Adopters and [redacted] experimenters only ends/results with their unneccesary demise.If this customer can convince us that she has successful expereince with these [redacted], then we will be happy to send them to her, but as we stated - without any experence; she either orders the remaining 95 shrimps (MOQ), order one of our [redacted], or accept a Full Refund.Thank youBradford Y[redacted]OH MY OPAE, LLC[redacted]