Ohana Bounce LLC

Consumer Response / [redacted] (2000, 17, 2014/07/22) */ Yes it hasSorry for not following up Sent from my iPhone

The customer was correct in saying that the delivery was late As a result, the bounce house was refunded in full that day Unfortunately her card was refunded and charged incorrectly to another event When the customer called on Monday, I've tried to explain to her that the transaction probably wouldn't be posted to her account until the following day as our credit card charges don't show up on our account for a few days ( [redacted] & [redacted] ) I apologized many times for a catastrophic failure on our part and explained that we were closed on Mondays, the reason why we didn't answer phones that day A second customer (male) then took the phone After he repeatedly swore at me and I interrupted him saying to please not swear at me His continued tirade forced me to end the conversation Our policy is if there are any physical threats or profanity aimed at our employees we terminate any correspondence until a later time (as some of our customers are inebriated at their social events) I was willing to take the verbal abuse and continue to apologize as long as I wasn't being swore at, and the conversation lasted for over minutes The incorrect transaction was also refunded in full that day (Monday) [redacted] Ohana Bounce Sales Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sommer Kanae

The customer was correct in saying that the delivery was late.  As a result, the bounce house was refunded in full that day.  Unfortunately her card was refunded and charged incorrectly to another event. 
When the customer called on Monday, I've tried to explain to her that...

the transaction probably wouldn't be posted to her account until the following day as our credit card charges don't show up on our account for a few days ([redacted] & [redacted]).  I apologized many times for a catastrophic failure on our part and explained that we were closed on Mondays, the reason why we didn't answer phones that day.  A second customer (male) then took the phone.  After he repeatedly swore at me and I interrupted him saying to please not swear at me.  His continued tirade forced me to end the conversation.  Our policy is if there are any physical threats or profanity aimed at our employees we terminate any correspondence until a later time (as some of our customers are inebriated at their social events).  I was willing to take the verbal abuse and continue to apologize as long as I wasn't being swore at, and the conversation lasted for over 5 minutes.  The incorrect transaction was also refunded in full that day (Monday).
[redacted]
Ohana Bounce Sales Dept.

Consumer Response /* (2000, 17, 2014/07/22) */
Yes it has. Sorry for not following up.
Sent from my iPhone