Ohana Companies

To whom it may concern, The following is related to the Revdex.com complaint issued by [redacted] regarding his purchase of Bridgestone TiresThe following details are related to the timeline of Mr [redacted] 's purchase and related rebate submission process: Mr [redacted] purchased tires on 11/21/Mr [redacted] submitted for his rebate on 1/21/2016, which included a copy of the offer form highlighting the postmark requirement of 12/25/Mr [redacted] received postmark rejection email on: 2/9/since he was past postmark as stated on the official rebate offer form Mr [redacted] contacted Ohana via phone on 2/9/to express his dissatisfaction Ohana escalated to Bridgestone requesting approval to issue payment on the same day (2/9/2016) Ohana received approval from Bridgestone on 2/10/Ohana sent an approval email sent on 2/10/to Mr [redacted] letting him know payment is on it way and to allow 3-weeks Given the aforementioned, the customer should receive his rebate payment (via prepaid card) in a matter of weeksFrom Ohana's perspective we consider this issue to be resolved Should there be any questions or further details needed, please contact me directly Sincerely, [redacted] Chief Operating Officer The Ohana Companies, Inc302-225- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,