Ohana Control Systems, Inc.

Complaint: ***
I am rejecting this response because:
as of 3/15/2016, in regard
to Ohana’s 3/11/Response:
A. Letter from Ohana: In June of 2014, we received a letter of apology
from Ohana for the two-year delay due to “obstacles” and “lack of experience.”
Along with other contents, was “I believe
we have reached the point where the system is operational and functioning
properly.” However,
B. Monitoring the System:
Submetering system was then monitored by director with engineering background,
and data was found to be too inconsistent to bill owners. For this reason the system was not activated
and decision made to not send out billing until we were certain the system was
accurate.
C. Follow-up: Property manager and president continued to
follow up with Ohana. Said Engineer
reported that Ohana came to fix the system; it worked for couple of months and
then reverted back to inaccurate data.
D.
Minutes of August 4, 2015: “Ohana was to report back on the zero-out usage
of the units for testing and adding the two common area meters to the submeter
bill system so the common area usage can be tracked; this has not been done yet
by Ohana. Contact with Ohana has been poor,
with no return calls or follow-up.”
E. Letter TO Ohana: On August 7, 2015, putting Ohana “on notice that the submeter system is not
working properly. Tracking of the usage
every month for over the past year has been done and inconsistencies with large
variances have occurred.”
F.
Due to continued inconsistently working system and lack of response from Ohana,
this complaint was filed with Revdex.com on March 10, Note that complaint was
listed as CONTRACT ISSUES, of which the above are symptoms, and failure on
Contract Issues are probable causes
Items
in question from CONTRACT SIGNED 5/3/12, “Scope of work:” (out of items)
2)
“OCS (Ohana Control Systems) will also Install Leviton Electrical
Mini Meters …) another brand was installed without a ***e order
3) “OCS will obtain all permits and drawings
for the project.” We have no drawings. In checking with City and County, we have
been informed that there are no permits for *** ***
5) “5-year meter reading and bill calculation
service to be included with the entire bid for fifty six (56)
units/meters. This includes the daily
meter readings posted on multifamilyutility.com, the monthly bill calculations
for each unit and e-mailing the monthly meter reads, usage totals and total
cost per unit (in Excel format) to the management company on a monthly
basis. …” None of
this has been done. Moreover, there is
nothing in this scope of work involving the resident manager as alleged in
3/11/response by Ohana.
6) *** *** would rebate $per meter
back to the property when the Electric Submeters are installed. “This will reduce the total cost of the
project by $8,400.00” Although we were credited $8400, ***
*** reports that they have no record of issuing *** Rebate to ***
Manor*** *** has stringent
requirements and policies for the Submeter Rebate which are likely not being
met
If there is still a desire on the part of
Ohana to meet, it will only be held with Property Manager and President present
as both were the parties continuing to call, follow up and faced rebuff. I will be there with documentation, and trust
that a Better Business Representative will be there also
Sincerely,
*** ***

The system did work and was working as proposed, labor and received proper billings as desired, all work was completed, we even gave them all the software they desired and credited back approximately $7000.00, also maintained the system for years we did not agree to do the billing we helped their
resident manager did not understand how to do the work and refused to do the work.all software and training was provided to all required personnelI am happy to meet and discuss the issue with *** anytimeMahalo,*** ***

In an effort to resolve the issue, we have attached a letter sent via email

Complaint: ***
I am rejecting this response because:
as of 3/15/2016, in regard
to Ohana’s 3/11/Response:
A. Letter from Ohana: In June of 2014, we received a letter of apology
from Ohana for the two-year delay due to “obstacles” and “lack of experience.”
Along with other contents, was “I believe
we have reached the point where the system is operational and functioning
properly.” However,
B. Monitoring the System:
Submetering system was then monitored by director with engineering background,
and data was found to be too inconsistent to bill owners. For this reason the system was not activated
and decision made to not send out billing until we were certain the system was
accurate.
C. Follow-up: Property manager and president continued to
follow up with Ohana. Said Engineer
reported that Ohana came to fix the system; it worked for couple of months and
then reverted back to inaccurate data.
D.
Minutes of August 4, 2015: “Ohana was to report back on the zero-out usage
of the units for testing and adding the two common area meters to the submeter
bill system so the common area usage can be tracked; this has not been done yet
by Ohana. Contact with Ohana has been poor,
with no return calls or follow-up.”
E. Letter TO Ohana: On August 7, 2015, putting Ohana “on notice that the submeter system is not
working properly. Tracking of the usage
every month for over the past year has been done and inconsistencies with large
variances have occurred.”
F.
Due to continued inconsistently working system and lack of response from Ohana,
this complaint was filed with Revdex.com on March 10, Note that complaint was
listed as CONTRACT ISSUES, of which the above are symptoms, and failure on
Contract Issues are probable causes
Items
in question from CONTRACT SIGNED 5/3/12, “Scope of work:” (out of items)
2)
“OCS (Ohana Control Systems) will also Install Leviton Electrical
Mini Meters …) another brand was installed without a ***e order
3) “OCS will obtain all permits and drawings
for the project.” We have no drawings. In checking with City and County, we have
been informed that there are no permits for *** ***
5) “5-year meter reading and bill calculation
service to be included with the entire bid for fifty six (56)
units/meters. This includes the daily
meter readings posted on multifamilyutility.com, the monthly bill calculations
for each unit and e-mailing the monthly meter reads, usage totals and total
cost per unit (in Excel format) to the management company on a monthly
basis. …” None of
this has been done. Moreover, there is
nothing in this scope of work involving the resident manager as alleged in
3/11/response by Ohana.
6) *** *** would rebate $per meter
back to the property when the Electric Submeters are installed. “This will reduce the total cost of the
project by $8,400.00” Although we were credited $8400, ***
*** reports that they have no record of issuing *** Rebate to ***
Manor*** *** has stringent
requirements and policies for the Submeter Rebate which are likely not being
met
If there is still a desire on the part of
Ohana to meet, it will only be held with Property Manager and President present
as both were the parties continuing to call, follow up and faced rebuff. I will be there with documentation, and trust
that a Better Business Representative will be there also
Sincerely,
*** ***

Requested evidences have been gathered and are ready for submittal:
1) written verification: photos with labels of installed meters which do not match the one listed on the contract
2) City and County verification on official letterhead as well as copy of Building Permit Search showing “OCS did not obtain all permits for ***
Manor.”
3) Written Verification from *** *** of *** *** confirms that there is no record of issuing *** Rebate
to *** ***.
*** *** has stringent requirements and
policies for the Submeter Rebate which are likely not being met
4) Copy of our contract with OCS and
highlighted sections we are referencing
May I have an appointment to bring down documents? I am available tomorrow (Tuesday) after noon, or Wednesday before Sincerely,
*** ***

Requested evidences have been gathered and are ready for submittal:
1) written verification: photos with labels of installed meters which do not match the one listed on the contract
2) City and County verification on official letterhead as well as copy of Building Permit Search showing "OCS did not obtain all permits for [redacted]
Manor."
3) Written Verification from [redacted] of [redacted] confirms that there is no record of issuing [redacted] Rebate
to [redacted]. [redacted] has stringent requirements and
policies for the Submeter Rebate which are likely not being met
4) Copy of our contract with OCS and
highlighted sections we are referencing
May I have an appointment to bring down documents? I am available tomorrow (Tuesday) after noon, or Wednesday before 12.Sincerely, [redacted]

Complaint: [redacted]I have included two attachments:1.  Our email response to Ohana Control System's Revdex.com posted letter.2.  An explanation for rejecting their resolution of this complaint.Sincerely,[redacted]

I will be out of the office for 2 weeks and will respond shortly after we get back

The system did work and was working as proposed, labor and received proper billings as desired, all work was completed, we even gave them all the software they desired and credited back approximately $7000.00, also maintained the system for 2 years we did not agree to do the billing we helped their...

resident manager did not understand how to do the work and refused to do the work.
all software and training was provided to all required personnel
I am happy to meet and discuss the issue with [redacted] anytime
Mahalo,
[redacted]