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Ohana Spa

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Ohana Spa Reviews (2)

*** - Hi! We have had several emails with *** *** re: this charge. We have a subscription box company; unless otherwise marked by the subscriber all of our subscriptions auto renew. *** had previously had her subscription renew so she certainly knew how it
worked. The $charge was for boxes; we offered several times to issue a refund for 2/boxes; *** never responded. We attempted to refund anyway and were not able to issue a partial refund as she had initiated a *** dispute. That dispute is still active.In spite of the fact that this is still an active *** disupte, tonight we have gone ahead and issued a full refund to *** *** card on file. Please let us know if you need any additional information

Apologies that we didn't answer this complaint sooner.  It is clear on our website, under FAQ and on two places on our order page, that our subscriptions auto-renew.  On that same page, subscribers are able to choose gift (even for themselves) so that their subscripton does not...

renew.  It is also clear, under FAQ, that cancellations need to be made by the 15th of the month.  If subscribers do not want to cancel themselves, they can email us to do it for them.Here is the exchange we had w/[redacted] re: this charge[redacted]Apr 4to meI cancelled this last month and here I have just received another shipment. I want my money back in my account ASAP!!!!Sent from my iPhoneSinglesSwag Admin <[redacted]>Apr 4to [redacted],Hi!  Thank you for contacting us.  We are happy to explain.Unless otherwise marked by the subscriber, all of our subscriptions auto renew.  As per the information on our website, we cannot process refund requests for cancellations received after the 15th of the month.When any subscription is renewed each month, there is a simultaneous order placed for the products we will include in the next month's box.  We apologize for any inconvenience and hope you enjoy the box that you will receive. This was a valid charge and for this reason we did not refund the money to [redacted].We hope that you can include our response with the complaint.Mary [redacted]Director of Operations
[redacted]singlesswag.com

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Address: 7800 Red Road 119, Miami, Florida, United States, 33143

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