O'Hara Motors, Inc.

Regarding the complaint, during the sales process the customer and mother completed a credit application with our sales person. This allowed us to pull one credit application on the mother and daughter so we could give an estimate of a lease payment for an automobile. When we presented the numbers...

on the lease they were unwilling to move forward because it was an estimate of payment. There were requesting firm numbers on the lease at that time. In order for us to get firm numbers we would need to send the application to the bank and they refused so we did not go forward. We were authorized to pull one credit report which was done on the customer and the  mother.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Attention Revdex.com,I am writing in response to your letter on October 14, 2015.The 2012 [redacted] convertible was towed to our service area along with a night drop envelope from the customer stating the vehicle "stalled on the highway& towed to your lot. engine throttle light went on". The vehicle is equipped with warning systems and a temperature gauge. However we were not informed of the overheating problem that existed. We started to check the vehicle out for the stated problem, the engine throttle light. During the diagnostic procedure the technician found burnt wires under a the partially melted intake manifold and no evidence of coolant in the radiator. Please refer to letter we sent to Revdex.com on October 12, 2015 for additional diagnostic information. We contacted the customer and informed them of our findings. The customer asked if the repair was covered under the powertrain warranty. We said we would apply for the powertrain warranty.The diagnostics were performed by a [redacted] factory trained technician who followed proper steps to make a proper conclusion. In addition staff at O'Hara Motors Inc. applied to [redacted] Corporation for coverage under their powertrain warranty. Unfortunately [redacted] Corporation denied the claim because the failed part that caused the damage was not covered under the powertrain warranty.O'Hara Motors Inc. was hired by the customer to diagnose the vehicles needs and recommend the necessary repairs. Diagnostics were delayed by poor initial information and parts availability which are beyond O'Hara Motors Inc. control.The cost of the diagnostics and/or repairs is the responsibility of the customers and any warranty that may apply.Sincerely,[redacted]Parts & Service Director

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The salesperson specifcally asked me for permission to run a hard credit report. I said no. She said that all she had done was run a soft credit report. In fact, she had run TWO hard reports on my credit, which lowered it. She was specifically told not to do it and she did it anyway. Why would she ask permission if she had already done it? 
Regards,
[redacted]