Ohio Builders, LLC

We spoke with one of the homeowners right away and she may correct me if I misspeak at all.  We are resolving their issues in the amount and services the customer has requested and will go above and beyond for their trouble.  Although I wish we would have caught this sooner, we do make...

mistakes.  I don’t have an excuse to the lack of communication/ miscommunication to this customer by our representative and I do apologize personally to the [redacted] Family.  This is our first complaint in over 3 years as we usually catch these things and we/I do take it very seriously.  While it is no consolation to the [redacted] Family we will make changes to ensure this type of problem doesn’t occur again.  As of today the remaining bill was marked as paid in full, as it should be because the painting portion was not finished as stated. Regardless of schedules or delays the customer is correct we are well beyond a normal time frame for such a small portion of the job. Unfortunately, we mainly concentrate on exteriors so we fall short on interior work sometimes, which we are working to resolve this shortfall.    We will be giving the remaining materials originally purchased for this portion of project free of charge (ceiling paint, covers, brushes etc.) as the homeowner would like to complete the ceiling paint themselves.  Our sincerest apologies for these frustrations.  In regards to the fascia, although highly likely it was not from the roof installation but from high winds, our representative did misspeak and had a lack of communication.  It is not a company business practice to avoid responsibility or point fingers by default, even if something is not a result of our work we still want our customers to be taken care of and we apologize the customer got any type of run around.  We will be replacing the damaged pieces next week, free of charge for the troubles.  This complaint will remain open until that is completed, as it should.  Again we/I am sorry for your troubles and even though a portion of your experience was negative I hope we can make it right quickly.