Ohio Commercial Construction Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the reimbursement of $- either onto my credit card (which I used to pay) or as a check (mailed to my home address)I will respectfully decline the offer of an additional technical inspection.PS I called FROSTY'S three times over January-February and left three messages for the manager - I have received zero calls backRevdex.com was certainly a more effective way of communicating Regards, [redacted]

***-
*** *** is on our annual service agreementThat does include a spring check of the AC system and a fall check of the heating systemEach season we do everything in our power to ensure our agreement customers receive everything they have paid forWhen we begin our
scheduling process we start by sending each customer an email informing them it is time to scheduleIf we do not get a response we proceed by completing two (2) rounds of phone calls to schedule their appointments, and if we still do not manage to connect with the customers we mail them a post cardOur agreements state in writing that this agreement “automatically renews annually unless written notice is supplied from either party thirty (30) days in advance” *** ***’s agreement was due to renew in the fall of He scheduled the service call and we supplied the service of performing his fall inspection of the heating system on October 31, At that time the fall visit was counted as the first inspection of a renewed service agreement which he signed and paidSince the agreement was renewed and paid the service call fee of $was waivedWhen *** *** called our office and spoke with the office manager in December, even though he had not followed the terms of the agreement, she offered to cancel the annual agreement and discount the charges for services completed to the $giving him a refund of $as our service agreements are actually $per yearAt that time *** *** stated “I will need to think about this” and hung up on herWe have not received any communication from *** *** since, as we were unclear on how he wanted to proceed his agreement is still in placeAs the fall service was not part of the previous agreement and our technician did a full check up on his system there is still a charge incurredI am willing to increase the discount to $95, exactly 50% of our annual service agreement that was paid since *** *** has already received 50% of the work included in what he paid forI believe he is using another vendor but I will still offer him another free check up to finish out his maintenance if that is more acceptable
Sincerely,
James B***
Presdient

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will accept the reimbursement of $95 - either onto my credit card (which I used to pay) or as a check (mailed to my home address). I will respectfully decline the offer of an additional technical inspection.PS I called FROSTY'S three times over January-February and left three messages for the manager - I have received zero calls back.. Revdex.com was certainly a more effective way of communicating.
Regards,
[redacted]